Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1960 reviews
3/10
3 star Skytrax Rating
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2/10

Allegiant Air customer review

(United States)

On July 3 I lflew out of Asheville NC for Sanford/Orlando as this was my first time flying with Allegiant. I printed out my online boarding pass arrived before the time indicated and received an official boarding pass which indicated which gate I was to go to board the plane. The flight was on time and the pilot and crew were very courteous. Was a great flight! However the return was a disaster! On July 6 I was to fly out of Palm Beach Intentional. As before I printed my online boarding pass and arrived before the time indicated. This time I did not receive an official boarding pass indicating what time I was to go to board the plane. Instead I received the printed boarding pass that I proved which was torn in half and the gate number written on it. She instructed me to go to the left towards security and afterwards I would see the areas that indicated which gates. I went through security as usual and then proceeded to the gate written on the boarding pass. At the gate there were very few people there and I saw no Allegiant advertising. I asked someone who worked at the airport and she said yes you have the right gate. Since ever all flights were being delayed due to bad weather in the area I thought mine had been as well. About 10 minutes after the flight was to take off I saw one of the Allegiant employees who had been checking people in when I arrived. I asked if the flight had been delayed. She told me no I had missed my flight. I showed her my boarding pass with the hand written gate number on it. She informed me that that was the wrong gate and that she didn't recognize the hand writing. I feel that if I had been given an official boarding pass that indicated the gate number I would not have missed my flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

Rockford to Orlando round trip. Long delays both legs. The rudest flight attendants would rather sit in back and play with their phones. When they have delays or cancellations you are in trouble since only one flight to destinations every few days. First and last time using them. I will stick with major airlines. Not a convenience of small airport or saving if not able to get to where you are going.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Allegiant Air customer review

(United States)

June 22/23 were 859 and 5859 from CVG to PIE. After experiencing 7 delays plus a total cancellation of our flight on June 22 this is the bottom line (according to me). Allegiant is simply unable to accommodate delays (weather/mechanical) flight crew timing out or what have you. The fleet is very small so they cannot put you on another flight like the other big carriers can nor do they have contracts with other airlines to re-book you and get you on your way. After the headaches disappointment worry and trouble I went through for my trip the savings was just not worth it. Its not to say that Delta does not experience issues they do they are just better able to accommodate and/or offer options.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

My family flew out of Knoxville Tennessee to Sanford Florida on Flight 697 Sunday June 29 2014. This was our first and last time flying with Allegiant. The overhead cool air did not work. Therefore the air in the plane was hot and stale. We had to fan ourselves with the Allegiant emergency instruction card. I am thankful the card was available as that is the only good comment I would have for Allegiant. Allegiant's staff were fully aware the air was not working during the previous flight as well. We were advised air was blown into the plane to cool it down inside as the inside temperature was over 85% from the previous flight and that the problem was repaired prior to our boarding. The repair statement was not true. Shame on Allegiant and the staff as well. Being truthful and apologizing for the problem would have made a difference. Instead their lack of concern and deceit has lost three customers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Allegiant Air customer review

(United States)

My daughter's Flight 150 scheduled to leave Mesa AZ to Missoula MT on July 5 2014 at 7.40am finally left at 4pm and only made it to Idaho Falls. Bus transported passengers who did not want to wait until July 6 at 12.40 pm to take flight to Missoula. Bus arrived in Missoula around 1 am praying flight back will be uneventful. Please give staff more training in being courteous to inconvenienced travelers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Allegiant Air customer review

(United States)

July 5th flight 101 Cedar Rapids to Phoenix-Mesa. It's very nice that once you get on the plane you know you won't have to worry about connecting flights and the seats are fairly comfortable. However the airline is almost never on time. Today's (I mean tomorrow's because it left after midnight) was over 3 hours late and it wasn't weather related. I'm also getting the impression they really don't care if they're late because they know they don't have to worry about connecting flights. I used to balance the inconvenience with the cheaper cost but now with all the extras you have to pay they really aren't much cheaper than the major airlines and they sure are a lot less reliable. I used to seek out Allegiant flights. I think now I'm going to try to avoid them. Too bad.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Allegiant Air customer review

(United States)

6/12 flight No. 2073 departing at 8.30 am. Allegiant has no secrets of who and what they are. My trip from LAX to Hawaii was on time. Check-in was quicker than others Allegiant does not have as many forms and paperwork. Flight crew was pleasant and offered good service. Yes $2 for water or coke-but only $5 for Vodka on the rocks. If you are over 6 feet your knees will be flush against the seat in front of you. We saved $140 each on our round trip to and from Hawaii. I will use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Allegiant Air customer review

(United States)

6/19 - 6/26. Flight 1115 and 1114. I recently flew from LEX to Myrtle Beach and back on this airline. I read all the directions and requirements showed up prepared and on time with the luggage I prepaid for. It was a wonderful experience and a great bargain. I hope they keep this flight because I plan to use it several times a year and with the friendly staff and price it has made my trips possible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Allegiant Air customer review

(United States)

I just returned from a round trip on Allegiant from Greensboro - St. Pete. I have absolutely no complaints about the airline. This is a super discount airline. If you keep that in mind when you book your reservation you should not be too surprised when the final price of your ticket is determined. I have no comment on delayed flights. On none of the ~10 round-trips that I have taken with Allegiant have we been delayed more than 1/2 hour. Cabin crew and ground crew on all flights have been courteous and professional. I will definitely be flying Allegiant again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Allegiant Air customer review

(United States)

I was on two flights: from Phoenix to Sioux falls SD and back. My flight to Sioux Falls was delayed 3 hours because of an attendant who called in sick and no one was available. My return flight #123 was delayed when the plane would not start. It was delayed and delayed and delayed. Each for an hour or two. Finally at 9.35 pm my 1.34 flight was cancelled. Although I was housed overnight at a local hotel even that was a challenge. I had flown 2 times before with no trouble but that was a few years back. I cannot trust arrival or return any more. My co-workers wife had a similar experience just yesterday.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no