Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1953 reviews
3/10
3 star Skytrax Rating
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Allegiant Air customer review

(United States)

My original flight was scheduled to depart Fort Lauderdale FL on 6/8/14 at 1.45pm. The flight was delayed until 4.15. All of a sudden at 2.45 the entire flight was cancelled with no explanation. Allegiant would not help us with hotel arrangements transportation or meal vouchers. We were forced to pay for a taxi hotel and meals until the flight was rescheduled for the next day.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Allegiant Air customer review

(United States)

No complaints here. My flight was to Phoenix/Mesa. It was affordable very quick and efficient and all of the employees were very nice. Will definitely fly Allegiant Air again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Allegiant Air customer review

(United States)

I flew last month from Chattanooga to St. Pete FL. The flight there and back was great. Plane arrived on time friendly attendants. Online check in was easy and simple it made waiting in line a breeze. I flew with my daughter and did not pay extra to get assigned seats. I was nervous that we would be split up but each time we were placed together. The flight attendant coming back seemed confused about what gate and plane we were actually going to board at first but she figured it out. The plane looked new and spacious. The seats did not recline back but were bearable since the flight was only an hour. The security guard at the airport was very helpful in giving instructions to my ride. Overall I received great service for great price. I plan to definitely fly with them again and will recommend to my friends and family.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Allegiant Air customer review

(United States)

My daughter flew from Phoenix to MLI delayed to the next day . My wife flew from MLI to Phoenix / delayed 1.5 hr. My wife and I flew from Phoenix to MLI delayed 3.5 hrs. The flight to Duluth Minn had been scheduled for earlier that morning but the passengers were load and then deplaned. At 2.30 we were moved from our gate and the Duluth passengers were move to our gate and were loaded on our plane. That took about 1.5 hr. Once loaded the Duluth passengers were then deplaned again and told their flight had been cancelled. After they had been deplaned we were moved back to the gate we were originally scheduled for and finally loaded. This was 3.5 hrs after we were scheduled to take off for MLI. Now not only are the Duluth passengers angry but so are the return passengers waiting in Duluth. On top of that the MLI passenger are mad and so are the return passenger waiting in Moline which was originally scheduled for 8.30-9.00pm that evening. Unfortunately this is our only direct flight to Phoenix but no one should have to put with this kind of incompetence.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

Fly Allegiant at your own risk. Extremely poor customer service from 30-minute-plus hold times on the phone to surly check-in agents. Terrible baggage policy charging for each check bag and carry-ons this is the US equivalent of Ryanair. No beverage service - unless you pay for it. No snacks - again unless you pay for it. Surprised they don't charge to use the lav. We had flown Allegiant several times as it was the most convenient for airports on either end both by ourselves and a couple times with the grandkids but the last time in Mesa-Gateway with the snotty desk agent was the last straw. She was clearly having a bad day and was determined to take it out on the flying public. When she announced - quite loudly to everyone in line - that our one bag was 3 lbs overweight and had to be lightened or we'd be charged $75 my mind was made up. I lightened the heavier bag adding the weight to the other. We then asked for a gate pass for the grandkids dad so he could see them off she again loudly exclaimed no not unless there's a medical reason.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Allegiant Air customer review

(Canada)

As the saying goes "You get what you pay for". Cheap flight was great. However do not purchase the shuttle from Allegiant directly as an add on. Book one yourself directly through a shuttle service. If you have any issues and try to call someone for help from Allegiant they will not assist you - they direct you to fill out an online form. And then the email response you receive will not even make sense. The service agent from the call center was rude to myself and the Resort Manager. They would not connect us to the customer service dept or their manager for help. Because of the horrible customer service that will be the last time I book anything through this company.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Allegiant Air customer review

(United States)

Left Sanford/Orlando May 5 2014 heading to South Bend IN at check in told clerk I never selected at seat when booking but was charged $48.00 for going and coming back she was very hateful and told me I was charged and had to sit in the seat I picked. I explained to clerk I could not sit in an aisle seat I always traveled with a window seat and she tells me "That's tough are you going to fly or not". I didn't get that so called assigned seat after all but it was an aisle seat due to a to switch of planes for some reason but still charge for the seat. I had things in my one piece of luggage that would not be returning with me coming home so luggage would be lighter - when checking back in to go home I was 4 pounds overweight with less things. When boarding I was told to sit in row 31 and not 25 and got a window seat this time but paid for another seat - the man sitting in my so called paid seat refused to move.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Allegiant Air customer review

(Canada)

We have flown Allegiant 4 times now from Grand Forks ND to Sanford FL and have only had a delay once (our first time) due to a mechanical issue. The staff were very friendly and apologetic and after being delayed for 4 hours we actually arrived in Sanford in pretty good time. To people that are dissatisfied if there is a mechanical problem would you rather they discover it in mid-flight or would you rather have the delay? The money that we save with this airline is phenomenal and we will continue to use them as I think it is great value for the money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Allegiant Air customer review

(Canada)

Flew from to Niagara Falls to Sandford Florida and return. Both flights were somewhat on time (delayed a few mins leaving but arrived early at destination) and were smooth. Using the smaller airports is so much easier and more convenient.. All of the "extras" are subject to additional costs but on a 2 hour flight who really needs much more anyway. The flight down was aboard an old MD83 and the flight back was on a much newer Airbus A320. Good cheap non-stop flight and remember to read all the fine print and you will not be overcharged. Those complaining about "Surprise" charges did not read the disclaimers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Allegiant Air customer review

(United States)

I constantly fly Allegiant round trips Sanford to Concord. Ever since they changed the times of this route from Monday and Friday morning to Mon/Fri evenings you can absolutely count on it being delayed 1 hour or more because it comes from Harrisburg PA. Please put back to Mon/Fri morning please.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes