Allegiant Air

I booked a flight in May to spend a few weeks at our condo in Boynton Beach with my family. We were supposed to leave on July 13 from SYR at around 6.15 pm but after a few hours of waiting, including at least an hour in the plane, we were told that the flight was cancelled due to mechanical problems, After a one hour wait we were finally provided with an hotel voulcher and a new flight itenary for the next day at 5.50. We had to get out of the hotel by 11am, so we ended up shopping in Syracuse and got back to the airport around 3.30 pm to be told that the flight was further delayed 10.35 pm. We finally got out at around 11.30pm and made it to FLL at 2.30 am. Really not a pleasant adventure. I just hope that our return flight on July 27th will be more pleasant.

We booked our trip a few months ago and just recently Allegiant has been in the news for delayed flights, mechanical issues, poor customer service etc. so of course we were worried about our flight. Our flight out of South Bend was very pleasant. Boarding went rather quickly and the staff were very nice. The flight went well and landing was smooth. We arrived in Vegas on time. Our flight home today went the same way and we arrived 20 mins early.

Flight was delayed 4 hours due to computer issue. They had to bring in a mechanic from over an hour away to make the repairs. Employee at the snack bar said this happens all the time. There is always some sort of mechanical issue. The stewardess was extremely rude to my sister when she was exiting the bathroom at the end of the flight. For our inconvenience we were offered 1/2 cupful of snack mix and a small cup of a beverage. The return flight was much better with friendlier staff. Not sure if I would fly this airline again.

Today and the last 2 times we've flown with Allegiant there have been delays on every flight. We have decided to take our business back to Delta. For the money we pay we should at least be able to rely on flight times, especially when it's a business trip.

Our flight to Honolulu was delayed for 4 hours with and upon entering the plane we sat for another hour and they offered one free ounce of water. One free ounce, after we sat and waited for their plane to be fixed. Family was traveling home from Honolulu and boarded the plane, sat, then had to exit the plane due to engine problems. They sat for an additional 5 hours in the terminal, then told the flight was cancelled and they would have to make their way to the ticket counter to get lodging and transportation vouchers. It was ridiculous. The airline charges for everything. You must pay to book flight online in addition to paying for ticket itself, pay for your seat selection, and pay for food and drink (including water) on the plane.

We were to fly back to Pittsburgh on July 13, 2015 at 5.18 on flight 869. We boarded at about 5.00. When we entered the plane, it was extremely hot with 150 passengers. It was 95 degrees on the plane and there was no air blowing from the overhead vents. We waited on the tarmac to pull away from the gate for an hour in that heat. Flight attendants kept claiming the air would start as soon as we got up in the air and would cool down. Everyone was hot and complaining. Finally, the pilot said there was an error message and we had to get off the plane for maintenance to work on the issue. Maintenance showed up and could not fix it, we could not get another plane that night. After two hours they announced that we could find our own hotel up to $225 and would be reimbursed. The flight was rescheduled for 2.00pm the next day, which was inconvenient as the whole day is gone. We had plans for the next day just like every other passenger. The next day, we check in and I ask how to get reimbursed for food and hotel and the airport representative says she does not know if Allegiant is even reimbursing for food anymore. We show up for our flight and once again we don’t start boarding until 1.40. We notice that it’s the same plane. As we get on the plane, we realize it’s even hotter than the day before and even more uncomfortable. Once again, we take forever to board and we start to pull away from the gate. We are waiting on the tarmac for close to an hour as everyone is miserable and uncomfortable. I am pregnant, there were infants and toddlers that parents had to undress down to their diapers just to try and stay remotely cool. The flight attendants started to bring out complementary waters, but only made it halfway through the passengers, so not everyone even got water including myself. The pilot finally starts to take off and then we pull back into the gate. We are told an emergency plane will be there at 6.30, we will receive a $150 voucher per person, and we will receive food vouchers to eat in the airport. Our food vouchers were $8 each, which hardly covers any meal at the increased prices of food at the airport. We reluctantly decide to wait for the emergency plane. The emergency plane arrives and again we board late.

Flight was delayed four times, for a total of 4 hours. Signed up for text alerts for both our flight and the incoming flight we were waiting on. Only received alerts for the first couple of hours. Allegiant even deleted our boarding passes on their app so used ID's at gate to board. Air conditioning did not work for several rows of seats, while my husband's did not turn off and it froze. If a traveller is not on a tight time schedule to arrive at their destination and doesn't mind being inconvenienced by their poorly maintained planes, their flights are very inexpensive. Bottom line - Allegiant passengers get what they pay for.

Our flight was scheduled to leave at 6.20pm. The flight was coming in from Fort Lauderdale and was delayed due to weather in Florida. We received no notice at Hancock international of the delay. When the flight finally arrived at about 6.30 we were told there were some indicator lights flashing that needed to be checked out, but we would be boarding shortly. At about 8.30 we were told they were doing some diagnostics and paperwork and the issues did not affect the safety of the plane and the pilot said we would be going. A bit later we were told that the paperwork was still being done and we would be going provided we got wheels in the air by 11.02pm. They had us board at about 10.15 and I must say A 10-15 minute boarding of a full flight was impressive. We were pushed to the tarmac where we sat for about 30 minutes. Eventually we were told they had to power down and restart to reboot the computer. We finally were deplaned and given a hotel voucher but had to pay for taxi to it ($35). Flight rescheduled for 12pm the following day, we finally took off a bit after 5pm. We were given very infrequent updates, lied to about the issue, lied to that another plane was being flown up. You get what you pay for. Low prices and zero customer service. Never again.

Our flight from Knoxville, TN was delayed by more than 6 hours, so the first day of our vacation was lost. The allegiant to go app. failed to work for me. The reason for the delay was because the flight crew had reach their maximum flight hours and had to rest for twelve hours. The flight itself was very loud. They don't tell you that Sanford Airport is a 45 minute drive to Orlando and the cheapest transport there is a minimum of 90 dollars. On the night before our trip back we received the alert to check in and once again the app. would not work. This time I couldn't access their website either. After several attempts that took about 2 hours I was able to check and get screen shots for the boarding passes but could not print them. Finally was able to email screen shots and print from my email. The return flight was on time and landed without incident. Basically, this airline is a good way to get to your destination if you are flexible (don't mind long delays) have a lot of time on your hands to jump through the hoops to get your boarding passes and don't mind the stress of trying to get your luggage fit with in the size and weight guidelines.

Flight delayed over 4 hours on way from Cincinnati to Orlando with very little communication given as to why. No gate agents able to answer questions. Return flight has been just as bad. Boarded the flight, sat on the runway for over 30 min only to be told there was a light on and we had to return to the gate to have it looked at. Sat on the plane for 20 min and then told the plane needed further looking into. Now waiting in an airport with zero communication as to when a flight may be available. Horrible service. Will never fly this airline again.