Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1960 reviews
3/10
3 star Skytrax Rating
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1/10

Allegiant Air customer review

(United States)

My flight to Las Vegas was delayed 4 hours so my first night in Las Vegas was ruined. Now on my way home and they have delayed my flight again! I also paid extra to pick my seat when I initially got my tickets online and they completely disregarded my seat choice so now I have to wait for that to be refunded also.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Rockford
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

Allegiant Air customer review

(United States)

My first time flying with this airline. Arrived on time (3.30pm) at airport only to find it extremely crowded. Allegiant is the only airline to service Stockton. My flight was scheduled to take off at 5.31pm. The 3.30pm flight was delayed. After checking in we were told our flight was delayed until 8.30pm. The 3.30pm flight finally boarded at about 6.30pm and sat at the terminal for another hour. Our flight finally boarded at about 8.30pm and took off a little after 9.00pm. Once we boarded we found out the aircraft A/C was not working. Our return flight was on time but the A/C was not working on that airplane either. It stayed extremely hot the entire flight. If you have time to waste getting to your destination and like to save money then this airline is for you.
AircraftMD80
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteStockton, CA to Las Vegas, NV
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

Allegiant Air customer review

(United States)

If you need to be somewhere then on time then this is not the airline for you. If you are ok with long delays and no compensation for flights that are cancelled then you could save money flying this airline. The first time we flew Allegiant, everything was fine. The second time, same route, was a disaster. We were scheduled to leave at 7.20 pm and did receive flight delay notifications throughout the day, but my complaint is, the airlines kept us at the airport for hours, promising our flight was "on the way" and we would flight out that night. We even began boarding the flight before they decided the flight crew had "timed-out". We did not leave until the next morning at 11 am and there was no compensation for the delay. We could have driven to Florida in the time we spent waiting for a flight that didn't happen. I can't believe the airlines didn't know the crew had timed out hours before they told us.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAsheville NC to St Pete-Clearwater
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

Allegiant Air customer review

(United States)

Don't fly Allegiant unless you are ok with taking a chance on not getting on a flight the day and time you were planning. They are terrible! They delay flights, cancel flights. My first flight with them should have been an indication of what a nightmare this airline is. I was to get on a 4pm flight and they canceled it less than an hour before it was to leave. I didn't get on a flight until 8pm. They couldn't give a reason for the cancelation. The passengers sat for 1 hour on the plane and then Allegiant decided to cancel that flight because of mechanical problems. They said they had to get a mechanic from Salt Lake City and the flight should be ready to go in 2 hours.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMesa Gateway, AZ to Provo, Utah
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

Allegiant Air customer review

(United States)

Booked my ticket for $199/RT total, which included airfare, taxes, and 1 checked bag each way. You can't beat that. The check-in process online was fast and simple, as was the check-in process at the airports. All staff that I encountered were very friendly. The overall experience was great and I will be flying with them again. Most of the complaints that I have read are in regards to "hidden" fees. If you read all of the fine print on Allegiant's website, there are no surprises. This is an inexpensive no frills airline. You will pay for everything including carry-ons, beverages (yes, even water), even printing boarding passes at the airport. Also one thing to keep in mind is the checked bag weight limit is 40 lbs, instead of the standard 50 lbs with other airlines. This too is stated on their website. Bottom line, Allegiant is an excellent inexpensive way to get from point A to point B, just remember you're getting what you pay for.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCAK to SAV
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Allegiant Air customer review

(United States)

Leaving Las Vegas for a 10.35am trip back home, but without explanation a 4 hour delay. Airline attempt to pacify with a meal voucher. This is very frustrating. Left Brownsville to Las Vegas with a one hour delay. Never again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Brwownsville, Texas
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

Allegiant Air customer review

(United States)

They used the same excuse as they did my last flight (LAX to SFG) a week ago that there were "maintenance issues" that caused the delay. That flight was delayed more than 2 hours (the pilot said we couldn't leave at the delayed time because there was still "paperwork" that was being filled out). Now the return flight is delay more than 4 hours. It hasn't even left L.A. Yet to get to SFG, when it was supposed to have been here an hour ago!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSpringfield Mo to Los Angeles Ca
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

Allegiant Air customer review

(United States)

I'm writing this review as I sit with my family (8 of us) in the Sanford Orlando airport trying to get to Springfield IL. The 1:37pm flight has been delayed 3 times (3:30,4:45pm and 5:30pm) with no reasons given. This comes after a the 2.5 hour delay we had getting here last week. To add to it the flight from Peoria is also delayed currently. They boarded and the plane was not able to fly - so they got on another plane and it overheated. Read all the emergency landings and delays before you buy a ticket for this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando Sanford to Springfield
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

Allegiant Air customer review

(United States)

Delayed 3 hours on both ends of trip. If you don't mind sitting around airports for hours this is the airline for you! The waitress we had for dinner at the airport restaurant said she makes most of her money on the delayed allegiant victims. Never again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando, FL to Austin, TX
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

Allegiant Air customer review

(United States)

The flight was delayed just short of 3 hours, and after boarding the flight attendants were less than kind or understanding of anyone on their flight. After all was said and done and finally in the air, I asked for a little water. The attendent said they would only sell me water and that was the only way I would be able to get any water on the flight. I was suprised and stated that I was under the impression that all airlines provide water to their patrons. She (the attendent) made sure to correct me and say if I wanted water I would have to purchase it. She was very unprofessional and rude. Allegiant as a whole was a very large let down and I shall not fly it again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoise to LAX
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no