✅ Trip Verified
| We returned from Cape Town to Amsterdam via Johannesburg and Rome. The first sector was on SAA. Johannesburg is a tricky airport to transfer from domestic to international. Terminals are far apart and it requires re-check-in, security and passport control, then more long distance walking. Our 1H30 connecting time just got us as last passengers onto AZ's flight to Rome with minutes to spare. The club cabin on AZ's A330 is nice with incredibly comfortable, private and spacious seating. All window seats are singles, slightly staggered so some are closer to the windows then others, but all allow for good views from the windows. AZ's amenity kit is gorgeous. Proper printed menus for food and wine were handed out. Pre-departure bubbles, water and juice, international papers followed. Although AZ's pillow is of disposable quality the pillow case is beautiful and the blanket is fine too. AZ is obviously taking on-time performance seriously. All our flights left spot on time or early. Dinner started quickly after take off. Alitalia sets individual tables (no trays), this gives almost a First class feeling. Beautiful linens, glass and silverware. Dinner is a five course affair of solid quality. The pasta dish was gorgeous (and a full meal by itself). So far AZ's product is with the absolute top. The only aspect that could be better is the staff. They are so 'rough around the edges' and most interactions are 'rusty'. They are okay but not overly friendly or proactive. It seems they avoid interaction. What a pity because this created a rather 'frosty' atmosphere in the cabin. The purser did not make any effort to interact although she was constantly in the cabin with paperwork, dealing with her team as if we were not there. No welcome, 'how are you' or goodbye's from her. Sleeping on board is fine although the cabin was too hot, luckily window seats have individual vents. Seats in the middle don't so I would avoid those seats. Breakfast was rather 'Italian' with no options and sweets only. Also breakfast was served in total darkness, which I gather is not a problem for passengers (who have individual lights) but I guess not ideal for the staff. Arrival was on-time but Rome airport was it's usual mess. We enjoyed our Alitalia flight and recommend it.