Alaska Airlines

I have been an Alaska Airlines MVP Gold passenger for 6 years. Each year the service and attitude slips in the past 2 years more than ever in crew attitude food portions and quality. The routes I fly for business are SEA-ANC SEA-DCA and SEA-LAZ. Last two round trips one to DCA and to LAX were especially bad. The plane had not been well serviced the food was not up to standard and FA's did not care about the over heated cabin. The sorry truth is that on the SEA-ANC and SEA-WDC flights Alaska knows that they can be poor and still outshine their competitors.

We flew from Bellingham to Honolulu HI and back with Alaska Airlines. On the flight to HI we sat in row 23. By the time the food service got to us (I was willing to pay for food) they were out of the good food and only had things that no one else wanted to buy. Lousy service lousy prices. Late leaving HI for Bellingham by 30 minutes. This airline continues to go down hill. Years ago it was a great airline. Not so much anymore.

Cost-cutting measures are showing more and more. Although first class is quite expensive it really isn't worth the extra expense anymore except for the larger seats and increased legroom. Meal service is a shadow of what it used to be just a few years ago. A recent flight from Anchorage to Seattle features a chicken curry salad that was frightful while the nice desserts have shrunk to a small piece of candy. Not impressed.

Terrible Airline cheap with bad service. My plane landed in Seattle for a connecting flight at 10.40pm my connecting flight left at 11.00pm. Though the flight staff announced that all those people who needed to get on connecting flights be let off the plane first none of the passengers complied when we landed. Flight staff did nothing to ensure that folks who needed to get connecting flights got to them on time. I ended up at my gate at 10.55pm though flight staff closed the gate anyway no apology no help.

We flew to Mexico in coach. Both ways they ran out of food and we were at the front of the plane row 8. Trying to get one of the attendants to serve you for a drink is a nightmare. We have flown many times and each time it goes down hill further. Our next flight is in First Class so lets see if it is any better. After reading the reviews I am not holding my breath.

First Class is an expensive joke. An ageing fleet makes for poor seats and amenities. Food is poor - both legs of our first class trip brought the reality that only some in first class are allowed to order from the menu. For both legs we were given food that was unwanted and in fact inedible.

YEG-SEA-LAX both flights were considerably disappointing. Food - all I had was a small snack. Drinks were good. Flight Attendants were hit and miss in responding to requests. There was no inflight entertainment. Seats weren't very comfortable with little to no space.

I filled out everything from seat number to meal preference it turned out to be a waste of time. There is no food other than pricey snacks and the seats assigned at check-in. I was taken back by the lack of free onboard movies instead you have to purchase that too. As well as being turned away from using lavatory in front of airplane - that's reserved for higher paying customers. So not having been on Alaska in sometime I was very disappointed.

YVR-LAX-YVR. Both flights relatively full and on-time. Great service FAs and surprisingly comfortable seats (though narrow). The only negative thing to point out is their terminal in LAX which is not good at all - overcrowded and dirty.

ANC-SFO-PSP-ANC First Class. Flight attendants do not serve first class like first class. It's more like you're time warped back into what Coach used to be like. Drinks on offer before takeoff - tepid water poured out of an open common bottle into a plastic cup. Service after takeoff indifferent. Food not great. Interestingly if you request an alcoholic drink they bring you two mini-bottles of the alcohol but don't bring you the can of tonic/soda/whatever that goes with it so you can mix it yourself. Planes are exceedingly loud with announcements from FAs but if the pilot speaks you can't hear a word. Between that and the thin rocky seats make sure you pack your ibuprofen.