Alaska Airlines

I would not recommend Frontier for those with connections. My flight from BNA-SFO with a connection in Denver was grounded because of plane problems. We were grounded in St Louis and agents were most unhelpful. I was stuck in St Louis and only got to my destination because I booked other flights in order to do so. Frontier does not do anything but give a 200 voucher for a missed connection. On my way back from SFO to BNA (connecting through Denver) we were grounded for a medical emergency which is understandable however no help given to those who missed connections. I got home on my own doing by booking a Southwest flight while we were grounded in Grand Junction. They have limiting options to help you out if you miss a connection.

MCI-SEA-ANC- May 2012. All flights on time no delays. Had an excellent Tuscan pasta dish. Return was also without hitch long layover in SEA but got passes to the Boardroom and enjoyed to space and quiet. All of our flights on Alaska have been positive and enjoyable.

I was flying from DCA to SAN with a connection in Denver. DCA to DEN was a nice enough flight with no complaints. However when my flight from DEN to SAN came they were unable to get a pilot. Keep in mind that DEN is Frontier's hub. This occurred at 10.10 pm and by the time I was able to speak with customer service the earliest flight that I could get to SAN was 9 pm the next day. Fortunately I did not have plans the next day but I know several people in the line who had to miss out on their plans due to this.

Overall my flight was very pleasant. The crew were nice and friendly and for the most part the plane was clean. They forgot the digeplayers however and the wifi was iffy so definitely bring a ipad along with you with non-wifi apps. The headrests are annoying for shorter passenger as they are literally a pain in the neck. Overall Alaska Airlines was a cheap alternative to other airlines to Seattle.

I bought tickets to fly myself and my 2 young kids (ages 4 and 2) from Salt Lake to Kansas City 2 months in advance. Inexplicably Frontier did not assign us seats together. For each of the 4 legs on this round-trip gate agents did a little shuffling to get us in the same row. But I still had to personally ask other people already on their seats to move. Travelling alone this wouldn't have been a big deal but with two little kids? Just getting on the plane and taking care of everyone's food potty and entertainment needs is stressful enough. Frontier made this such an unpleasant experience that I will avoid getting any tickets on Frontier again. When I said something about this to a flight attendant I got the response "Well that's Frontier for you!"

LAX-SEA-LAX-GDL in First Class. Alaska served the same meal consisting of a Chicken Sandwich and orzo pasta salad on all sectors. I was especially disappointed on the International sector of LAX-GDL. Alaska Airlines was on time for all sectors baggage was delivered promptly and the inflight cabin staff were efficient. They have to learn to vary their menu for First Class Passengers especially on International Sectors. Thus the mediocre rating.

PDX-LGB return. While the flight was technically on SkyWest it is abundantly clear that this is an Alaska Air operation from the plane livery to the standard level of service given - which is to say a cut above. Clean CRJ planes 2x beverage service - no charge for microbrew beer or Pacific Northwest wines arrived on time with not much fuss. Only quibbles were the standard narrow CRJ seating and any food other than a package of pretzels had to be purchased. I liked the fact that the counter person suggested I check my bag plane- side avoiding the ridiculous $20 surcharge on all counter-checked luggage.

OGG-SEA-BOS First Class. Flying in first class and not having to worry about paying $18 for the video player plus 2 suitcases each was almost worth it. We boarded on time and were given a plastic cup of water. The flight attendant took our coats and was polite and attentive. He let us know our food choices and was very attentive throughout the flight. We arrived early into SEA and had a 3 hour layover we went to the first class lounge in another terminal but had time to kill. Free food relaxing and comfortable lounge was appreciated. We boarded on time for BOS and again were given great service and lots of attention. I was pleased with my time in first class and just booked again for our return next Feb.

ATL-SEA in First Class. Lamb dinner was very good. Service excellent. New version of Digiplayer entertainment system is a big improvement. Left on time arrived a little early. Seat comfortable. Couldn't ask for much more.

I am a 75K elite status on this Airline and fly every weekend and also 1 million miler status since two years ago but sadly have seen a dramatic decline in service. First class not worth the cost. Upgrades even with my status are rare. Food is horrible. I recommend you stick with either American or Delta or United or Southwest for elite status. MVP Gold and 75K means nothing to the airline.