Alaska Airlines

Not Verified | I had a delayed flight into Tacoma from London with American Airlines, which mention I missed my connection to Kona with Alaska Airlines. Was told by an American Airlines representative that everything would be sorted, like our flight to Kona the next day and our over night stay in Tacoma. But when I approached someone at the American Airlines desk they wanted nothing to do with it. They said it was an Alaska Airlines problem because it was an Alaska Airlines we had missed. Which I disagree with as it was an American Airlines delayed flight that caused us to miss our connecting flight to Kona. So I then went to Alaska Airlines desk, they couldn't have been more helpful. They booked our flights to Kona the next day, booked a night at the Comfort Inn and gave us food vouchers with no cost to us. I would highly recommend Alaska Airlines to fly with as I still don't think it was there problem to look after us like they did. We had a great fight to Kona the next day, friendly cheerful cabin crew, clean air craft. I hope to fly with you in future and a big thank you to all at Alaska Airlines from Steven and Jacqueline from Scotland.

✅ Trip Verified | The management is not at all good. Seat assignment is always messed up. They made me wait till the last minute for the seat assignment. Also they kept switching gates which was very confusing

✅ Trip Verified | One of the reasons I fly first class is the first class lounge. I pay (on average) triple the price. I went to the lounge today and was turned back with the excuse that they changed the rules to accommodate their members, that is, unless I pay an additional $30. Apparently, the $30 allows them to bend the new rules. It's not about the members, it's about the money. Just another way they are taking care of their customers. I fly about 8-10 trips per year, all of them with Alaska Airlines. Im pretty stubborn, so I mean it when I say that this is my last flight with them.

✅ Trip Verified | First time flyer on Alaska Airlines, completely disappointed. Very unorganized, unpleasant, rude. Sad to say my flight on United was 100% better. They seemed to be confused an struggling get us boarded, flight attendants were rude and not helpful or pleasant.

Not Verified | Smooth flight round trip and witnessed a lot of patience and great customer assistance by the staff. One of the 6 American Airlines I will fly with and I have flown on small and 4 seater planes and have followed airline travel for decades since I am a huge travel buff. Safety is number one, then customer service, then cost, then on time departures.

✅ Trip Verified | Aircraft was in poor condition. I paid for a premium seat upgrade, and the seat was super narrow and not worth the extra cost. There was no under seat storage for two of the three seats in my row. The overhead bins are miniscule and they ran out of space before half the plane was boarded. The flight attendants were fairly inattentive to their movements and rammed into me multiple times, despite being fully out of the aisle. When beverage service started i spent a solid 5 minutes with the second seat flight attendant's bum repeatedly being shoved in my face. I understand they have a job to do, but the lack of respect for passengers space is abysmal. The airlines need to consider this when designating aisle space. The curtain separating first class is not tied/otherwise secured, and i spent 90% of the flight with it flapping in my face (seat C6). This airline is one of the worst I've had the misfortune to fly with. Every trip has been subpar, but to charge for premium seating and cram people in like sardines in this row is outrageous. Delta or southwest are far preferable because even when they're awful, they're better than Alaska on a good day. Flights are also super limited with awful flight times for non stops, and ridiculous layovers for multi-stop trips. On board wifi is trash and not worth the $8 they Want out of you. Nothing would load.

✅ Trip Verified | The checking agents, and the TSA screening agent suggested that the flight might be delayed. When I got to the gate, I asked them and I was immediately met by hostility from two women who were manning the counter. They stated that would be no delay, but here we are now, about one hour delayed. Everyone knew in advance, but they failed to disclose it, and I called him out on it and they got extremely hostile towards me. I will never fly these people again.

Not Verified | I’m waiting on back surgery. Standing and walking is terribly painful. Went up twice to say I have to please have a wheelchair. Not only no chair but I had to stand in line leaning on my cane for 15 minutes just to have extra time. When I got up to the front and noted I never got the wheelchair, the gate agent dumbly said, “there’s one over there.” I pointed out it was unstaffed and I couldn’t push it myself. Got onboard, asked for help putting my little case above me. No, they’re not “allowed” to handle baggage. Man, do I miss Virgin. Worst decision to let Alaska take them over. Worst service in the industry.

Not Verified | They lost my car seat they don’t want to be responsible to pay for it to get replaced. I had to buy a new car seat for my v vacation during my stay in San Antonio. They gave me a 75 dollar discount for next flight my car seat was 350. They told me to make a police report which I did and they still going around the bush not acting responsible for it. I’m very disappointed on Alaska Airlines, I used to absolutely love them. I was able to flight directly from Seattle to San Antonio but you can’t keep flying with someone who thinks it’s okay to leave your child without a car seat.

✅ Trip Verified | I am very disappointed in the way I’ve been treated by flight attendants on flight 305 on April 4th 2023. I am not the smallest girl nor am I the largest but I will say I do fit in my seat well but the other two passengers next to me are a little bigger so it doesn’t allow me to sit in my seat all the way and I am pushed to the edge of my seat closest to the isle (my arm is kind of over the armrest where if someone is larger sized walking by they will bump into me). However the flight attendants on this flight seem to be fit and are not overweight at all, which is mind boggling to me because neither one of them walking by that pushed bumped or ran into my arm with the cart are overweight or obese so in my mind there’s no reason why they should be bumping me in the aggressive way they have been this whole flight so far. Neither of them apologized or even acknowledged me when they did bump into me I find it very unprofessional and unpleasant and I don’t plan on flying with Alaska again after this experience. Even someone on the plane twice the size of Gail turned to where she wasn’t bumping into me. And if that doesn’t prove that these terrible flight attendants have no respect or self awareness then I don’t know what does. All of these flight attendants need some more training on being professional and being considerate of others.