Alaska Airlines

Not Verified | Flew Alaska Airlines from Portland Oregon to Dallas Texas. First I could not get the wifi to work and the airline server said he didn't know what was wrong with it and was telling someone as we landed that I needed the app. Wondering why the staff were not be able to tell me that or at least work out why I could not connect. The pilot also only said a few words before we took off. No mention about how close we were or when they were going to descend. Never in my life have I had a pilot quite so strange.

Not Verified | Recently took a trip back home for Thanksgiving, at this point I wish I had stayed home. My flight from Juneau was supposed to leave at 2:24. I arrived at the airport at around noon, with the realization that I would be in the airport for 3 hours (after 2 delays). At the time I was totally fine with this (traveled enough to know). Approximately two hours into my wait I received another notice that the flight would be delayed an additional two hours. I decided to go home and planned to arrive an hour before boarding time. After arriving at the airport I was told that the plane (which was suppose to have arrived in Seattle at 12:00) had not left the airport and another plane was being sent our way. Seven hours after my flight was suppose to depart, we had left the runway. Upon arriving in Seattle we made a phone call to Alaska Airlines about our connecting flight, their response “We don’t know”. After 2 hours of being in Seattle we had received a call from Alaska stating that our connecting flight would not leave until 7:55 (24 hours after our original leave time). At this time we booked a hotel room and an additional car rental (on top of the one we canceled). We arrived at our final destination without any additional complications, but lost an entire day with family and friends for the holidays. The experience did not end here. Upon my journey back home, we had a delay of approximately 1 hour. When we boarded the plane we were told that we had an additional 1 hour and 30 minutes to departure and could leave the plane if we wanted. I am currently sitting in Denver waiting to hear about when we would be boarding, so far all we know is that we will be arriving in Seattle at 10:30 but when we ask when we will be departing we get “I don’t know”. I have been thoroughly disgusted with my travel with Alaska Airlines and will be hesitant to book another flight through them. Side note: we did receive a nice email from an executive stating we would receive $150.00 for our troubles which doesn’t come close to the $1000 we have spent on car rentals, the loss of vacation time from work and time spent with family. If you are looking for a dependable, customer oriented airline look elsewhere.

✅ Trip Verified | I guess it must be the Virgin merger/sale but this airline is terrible now. Their planes look like they were bought from Virgin at a bargain sale. They haven't taken the time to remove all the old Virgin decorations, so it's a terrible mix of Alaska's and Virgin and it just feels odd. The seats are poorly arranged which gave a lot of legroom, too much because you couldn't even reach the seat in front of you for the pockets, and there was no room to store your bag under that seat. Seriously, the only way I can explain how bad the plane was is to say it looked like it was bought at a garage sale. Don't expect help from the gate agents, it seems the only requirement for their jobs is apathy. I arrived 10 minutes before the posted time on the gate and they wouldn't let me on the plane. The plane was sitting at the gate as they typed up a new ticket for tomorrow. Other airlines have let me go, or walked me down. I walked away from the Alaska gate staring at the plane sitting at the gate but I couldn't board it. Unfortunately, even airlines like Alaska are realizing that customer service is just not needed for airlines. They know some people will be forced to fly them, or will just forget how bad their service is. I would avoid Alaska for the foreseeable future. I really don't know what direction this airline is heading, but I do know you can get better customer service on United (that's saying a lot).

Not Verified | Seattle to Ketchikan. Easily printed our boarding passes at self-serve kiosk. When we arrived at the gate and inquired about early boarding (husband has a hurt knee, was using a cane), not only were we granted early boarding, but they also changed our seats to ones much closer to the front of the plane so husband didn't have to hobble so far. That was nice. Then we were seated on the plane, parked on the tarmac, for over 3 hours but they were great about it! The entire (Sea-Tac) airport was fogged in, no flights were allowed to take off or land. About 30 minutes after the initial delay, we were told by the Captain that we had the option to get off the plane while we were waiting for the fog to lift - but don't go too far, cause when it's our turn, we're taking off. The Captain updated us about every half hour as to our status, weather, etc. During each of the updates, we were reminded of the option to get off the plane if we wanted. Amazingly, not one person got off. I was pretty comfortable, and I think it was just the comfort of knowing I could get off the plane if I wanted to, kept me calm and comfortable. Then after maybe an hour, the stewardesses got on the P.A. and initiated a guessing game, with various snacks as prizes, until the prizes ran out. That was cool, an amusing distraction. Then, finally the fog lifted, and instead of being anywhere from number 25-40 in line for take-off, we were #4, as a result of nobody getting off the plane, we were ready to roll. A few ten minutes later, we were in the air. So, fast check-in, helpful gate assistance, pilot with options, and fun, creative stewardesses made a huge difference from what could have been a long, sitting on the tarmac for 3 hours, claustrophobic, trapped on a plane into a delay that was broken up with announcements, games, snacks, etc. and ended with a smooth flight, and a great landing - in fog at our destination! They did a very good job. Thank you.

Not Verified | Dallas to San Jose CA. Online it says the counter opened at 4am. All the other baggage check in areas were open at 4am, but not Alaska. Had to wait 40 min with 2 toddlers in tow. Sad to say, with this mishap, also with other charges on another flight that were inaccurate. I’m no longer choosing to fly with Alaska!

✅ Trip Verified | We boarded at N Gate 12A. One of the people I was sitting near found out that there would not be a boarding ramp that connected to the building for us to get on the plane. The agent at the desk told us that we had to walk down 2 flights of stairs, across the tarmac, and then up a winding ramp to get into the plane. Several of us agreed we couldn't do that, mainly the two flights of steps. I ordered a wheel chair to take me down the elevator to the lower level, across the tarmac, and up the ramp into the plane. Some of the rest of them just walked along with me and went down the elevator, too. N gate 12A had hardly any places for people to sit and wait, and people were sitting on the floor all around that gate. That plane was either a 737-800 or -900, and I think they should have been able to have it come in to a gate where there was a boarding ramp. The young man right ahead of me was in a wheel chair, also. He decided to walk up the ramp after we got out to the tarmac. He had feet that turned outwards, and he had a terrible time walking up that ramp into the plane, especially because it was a winding ramp. He was right ahead of me, and I watched him walking. What an experience. It looked like Gate N12A used to be N12, but the airlines had chopped it up into 3 pieces so they could have 12A, 12B, AND 12C. Hard to believe such a fancy airport has nowhere for people to sit while they wait 2 hours for a light. The old lady who was already sitting in a wheelchair was one of the few who had a seat. I think it's disgraceful to treat customers this way. I will have to think long and hard about flying Alaska Airlines again.

✅ Trip Verified | Honolulu to San Jose. I bought a new piece of luggage on my vacation and when I picked up my luggage the wheel was ripped off. Called to make a claim and they said sorry we don't cover wheels. Another lady got her luggage back and it was all dented in. Do not fly Alaskan Airlines they do not care about your belongings.

✅ Trip Verified | Salt Lake City to San Diego. Alaska never fails to disappoint! Only took the flight because it was free (used miles to buy). My wife is in a wheelchair, and the only thing Alaska cares about is trying to get an extra couple of $$ out of you. I have a Frequent Flyer number, so I get checked bags, yet they still want to charge. I offer for them to check my carry on, but they want to charge me until I get to the gate then they ask for people to volunteer to check their bags. (frustrating) I have learned not to use their Wheel chairs, because they leave you in the handicap seat at the gate and take the wheelchair. Which makes it hard to get your wife to the bathroom when you have a 2 hour wait. They won't upgrade people with medical conditions, first responders, teachers etc. to roomier seats even if they go empty. WHY??? All they care about is money not people. Other than that the flight itself was fine. I set a laugh how one row makes the difference between getting a hard stale cookie, and a bag of chocolate covered pretzels. Sorry I have medical bills to pay. If you have a medical condition I would recommend flying elsewhere

✅ Trip Verified | Boston to Seattle. Overall an above average experience, but a bit to be desired on the competitive trans-continental route. The gate area used at Boston Logan for Alaska is quite lacking, with only one little area with especially overpriced food and old-looking carpeting. Onboard, legroom is beautiful, with plenty of room as one who is 5'10 or about 177 cm. Seat width on 737s is typically an issue, but I actually found it to be quite doable on this long haul. Now, what I alluded to regarding competition is JetBlue, who provides free WiFi and seatback entertainment, with plentiful snacks and drinks. For this route, JetBlue and Alaska were the exact same price, and I decided to try Alaska to try something new. Alaska skimped on the drinks, charges a whopping $45 for wifi (except iMessage, WhatsApp, and Facebook messenger, which can be used free of charge), and offers on-device entertainment through an app, or a tablet for $10. I purchased the fruit and cheese platter for $8.50, which was fine except for the slightly browned apples. I ended up being double charged and am still awaiting my callback regarding my dispute, after four days now. The plane was brand new, just two years old, and the gate staff and flight attendants were particularly kind and helpful. Another huge plus is an outlet and USB port which is on the seatback, actually, making very easy access, as opposed to between the seats near the floor. Alaska Airlines is definitely above average, but certainly there are better options, such as JetBlue, on the market.

✅ Trip Verified | Seattle to Maui. I have flown Alaska for years. Was a former Gold member. Anyway, booked a Maui vacation 9 months in advance, had confirmed selected seats only to be informed we had been moved to the last row where the seats don't recline for a long flight. The old bait and switch. Not an Alaska Airline fan anymore.