AirAsia

My experience has been very negative flying with them. I flew with them last weekend from Phuket to Jakarta and the flight was 6 hours delayed. Absolutely no compensation provided. Our flight was changed from 7.30pm to 1.30am so we eventually arrived at 3.30am. No apologies or explanation given by the airline either. On top of this we paid for a "hot seat" which was uncomfortable and didn't recline. Never flying with them again. The food choices were also really bad. Many things were missing from the menu as they "ran out".

In the last month my husband and I went on 4 Air Asia flights. It was a mixed experience. The inflight entertainment is very limited. Whilst some of the service was good and they were generally courteous there were inconsistencies across the board. We paid for an inflight entertainment package on our last flight but did not receive it. But on one of our flights we scored a deal where we were able to upgrade to premium which was much better and the service was more frequent but still very patchy. An experience which has really left a very poor taste in my mouth was having a check in lady be very rude and abrupt with my husband.

I flew from Singapore to Jakarta on May 14th and opted for the Red Carpet Service paying S$55 for the extra service. I thought check in was efficient but it turns out I should have been given lounge access but this didn't happen so I bought breakfast. I guess the priority boarding was good but I'd had to pay extra for my seat allocation as well. The flight was good with friendly and helpful crew and regular updates from the flight deck. I'm flying back to Singapore on May 22nd from Jakarta and look forward to a good flight in seat 1A.

I used Air Asia to fly back to Australia from Vietnam where I now live. On the KL to Gold Coast leg I went to buy a meal using Vietnam Dong and was refused service as they don't accept this currency. They also would not accept a credit card! Hence I was looking at an 8 hour flight with no food or water. It took a lot of complaining for the staff to give me a single 250 ml bottle of water to last me the entire flight! I had to get to talk to the head steward as the others simply walked away from me and refused to offer anything whatsoever. The cabin crew completely ignored me after that and could not have cared less about my situation. I will never use this carrier again.

DPS-SIN. Efficient check in and boarding. Flight left on time and seat was comfortable. Food was tasty and cheap (bought on line before). Overall a great experience and everything that you could ask for from a low cost airline.

Clark-KUL economy. Flight according to schedule. On time. No fuss. Good leg room. Hard working kind and pleasant staff. Will fly with AA again - much better than other budget airlines I have flown with and great value for money.

KUL-SGN. Lovely looking stewardesses and new aircraft. Reasonably comfortable seats even for my 6ft 2" 18 stone frame. But check in immigration departure lounge baggage reclaim? Just prepare to be treated third class and expect to be herded like cattle. They certainly bring a whole new level to "no frills airlines". Cheap and great for hopping around South East Asia truly the Greyhound in the skies.

PEN-SIN. Short flight from Penang to Singapore. A320 aircraft looked fairly new in good clean condition. Buy on board service was efficient and well priced. Arrived on time. No issues would defiantly fly with the again especially for the bargain prices that they offer.

Nov 2012 SYD-CLARK PH. Plane was new and clean and we left on time. Service was excellent and the food was well priced and good quality. Aisles are narrow and seats not made for anyone above average size. Plane arrived on time. No entertainment but was great value for the money.

I was on CGK-SUB vv flight (QZ 7680 on Mar 17 and QZ 7685 on Mar 19). They were pretty much on schedule. Everything in general was good. The airline has revised the boarding procedure by managing the boarding passengers. Good strategy to minimize the ground time and maintain the on time performance although a bit inconvenient to the passengers.