AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 952 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
7/10

AirAsia customer review

(Australia)

SYD-KUL was 30 minutes late but the food was okay. The only things I really did was play on my ipad because the flight was very boring. KU-SYD night flight was on time but no food or beverages. Toilets were clean on both flights and the seats look brilliant but 2 hours into the flight you can clearly see the poor padding. I also couldn't get to sleep on the night flight. Overall Air Asia is ok but I would prefer Qantas or Virgin.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

AirAsia customer review

(Canada)

KUL-CMB CMB-KUL. Flight time to CMB was changed to 6 hours later and return flight to KUL was cancelled. No Refund given. Had to fly MAS to KUL.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

AirAsia customer review

(United Kingdom)

DMK-SIN SIN-HKT HKT-DMK. DMK a joy no queues large open spaces as not many pax plenty of seats easy check in at airport with bags coming in right on the weight had paid for. Zero lines at passport control and security. Had exit row hot seats for 1st leg and they were great so much leg room. Cabin staff also enforced the seats with people trying to move in to the empty row in front of us and all were removed. Only issue was passport control in Singapore all desks open but overwhelmed with the amount of people to deal with. Only downside is with all the space and empty jetways and stands why oh why bus people to the plane? With the hot seats you get to board first but boarding the bus first does not help as its still scramble on the plane. 2nd leg to Phuket again easy check in had 'normal' seats on plane and leg room is ok but I am not the tallest guy. I think if I was taking anything longer than 2 hours I would pay for the exit row. 3rd leg Phuket airport showing its age and in dire need of a revamp. but again no issues with TAA on arrival used jet way and bags arrived quickly.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

AirAsia customer review

(United Kingdom)

Jakarta - Singapore on Friday on the 17.30 using the Red Carpet service was an enjoyable experience. Check-in was prompt and efficient and the lounge used basic but comfortable. One issue is that I had to pay for a beer which was poor as it's included in KL. A very efficient member of staff took my passport away and processed it with immigration which was good. I was accompanied through to the Departure Lounge and even accompanied across the tarmac before everyone else. Aircraft clean and comfortable and cabin crew very professional. Visited Air Asia in Changi re. complaint from my SIN-CGK flight in Red Carpet without lounge access offered in Changi - it'll be interesting to see if I ever get a reply or refund!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

AirAsia customer review

(Cambodia)

I am en route back from Singapore to Phnom Penh with Air Asia after learning much to my disgust what Air Asia means by "point to point" service. I flew from Yangon to Singapore and expected - to be able to get a boarding pass from Yangon to Singapore and check my bags through. I am an experienced traveler and fly constantly. When I landed in KL I was to my surprise required to go through immigration and customs in Kuala Lumpur pick up my bag check through the confusing Air Asia terminal recheck my bags and then go through the whole process to get on to Singapore. As I had bought a ticket from Singapore to Phnom Penh with only 90 minutes between flights - plenty of time for a normal carrier not for Air Asia's bizarre system - I had to change my return flight pay them $55 USD for the pleasure of spending 4 hours in the horrible Air Asia Terminal. They impose a huge burden on customers doing this. The Air Asia web site is excellent - and if they wanted the could easily alert customers that 90 minutes is not enough time to go through their transfer system but of course they do not. Don't fall for it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

AirAsia customer review

(Indonesia)

My experience has been very negative flying with them. I flew with them last weekend from Phuket to Jakarta and the flight was 6 hours delayed. Absolutely no compensation provided. Our flight was changed from 7.30pm to 1.30am so we eventually arrived at 3.30am. No apologies or explanation given by the airline either. On top of this we paid for a "hot seat" which was uncomfortable and didn't recline. Never flying with them again. The food choices were also really bad. Many things were missing from the menu as they "ran out".
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

AirAsia customer review

(Australia)

In the last month my husband and I went on 4 Air Asia flights. It was a mixed experience. The inflight entertainment is very limited. Whilst some of the service was good and they were generally courteous there were inconsistencies across the board. We paid for an inflight entertainment package on our last flight but did not receive it. But on one of our flights we scored a deal where we were able to upgrade to premium which was much better and the service was more frequent but still very patchy. An experience which has really left a very poor taste in my mouth was having a check in lady be very rude and abrupt with my husband.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

AirAsia customer review

(United Kingdom)

I flew from Singapore to Jakarta on May 14th and opted for the Red Carpet Service paying S$55 for the extra service. I thought check in was efficient but it turns out I should have been given lounge access but this didn't happen so I bought breakfast. I guess the priority boarding was good but I'd had to pay extra for my seat allocation as well. The flight was good with friendly and helpful crew and regular updates from the flight deck. I'm flying back to Singapore on May 22nd from Jakarta and look forward to a good flight in seat 1A.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

AirAsia customer review

(Vietnam)

I used Air Asia to fly back to Australia from Vietnam where I now live. On the KL to Gold Coast leg I went to buy a meal using Vietnam Dong and was refused service as they don't accept this currency. They also would not accept a credit card! Hence I was looking at an 8 hour flight with no food or water. It took a lot of complaining for the staff to give me a single 250 ml bottle of water to last me the entire flight! I had to get to talk to the head steward as the others simply walked away from me and refused to offer anything whatsoever. The cabin crew completely ignored me after that and could not have cared less about my situation. I will never use this carrier again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
8/10

AirAsia customer review

(Australia)

DPS-SIN. Efficient check in and boarding. Flight left on time and seat was comfortable. Food was tasty and cheap (bought on line before). Overall a great experience and everything that you could ask for from a low cost airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes