AirAsia

Melbourne - Chiang Mai return. Plane was a little late leaving Chiang Mai and due to "congestion" our plane landed at the international airport - presumably not carrying enough fuel to wait for a landing slot. Passengers not informed of what was happening and many missing connecting flights. Arrived at Air Asia terminal over 3 hours late. The Air Asia staff were if not rude then uncaring. About 20 people eventually marched through immigration and customs to a grotty corner of the airport - the desk for wheelchair service. Over 2 hours to rebook everyone using one computer terminal and entering computer codes manually. No food offered and no information given. Eventually ended up in a backpacker standard hotel - no towels in room no drinking water. To bed at 2am no food. Minimal breakfast in hotel but no lunch offered even though our substitute flight was 1.45pm. Low budget should not mean such rubbish service when the airline is at fault.

I have taken 2 trips to Phuket in the last 6 months flying AirAsia from the Gold Coast I found them to be an excellent airline they always left on time and arrived on or before the advertised arrival time the cabin crew are great and the food was not bad either the in flight entertainment was ok. They had the shortest travel times from all the airlines that fly to Phuket and the best prices.

Flew from Cochin to KL to Incheon. If you are taller than 180cm there will be not be enough room for your legs. They will push up against the seat in front and you will constantly get bumped if you're sitting in the aisle. Having to wait at LCCT is an awful experience. The public address system announcing the flights is ridiculously loud and the static is so bad that it's impossible to understand anything being announced. While boarding the crew insist on blasting cheesy rock music regardless of the time. The vegetarian food is over- priced for the small serving I received. The amount of money saved is minimal after adding up all of the extra costs.

My first domestic trip CNX-DMK return. Was pleased to see what they had done with DMK. Disappointed that we were bussed to terminal but as it dropped us off nearer baggage area without walking far we shouldn't grumble. Efficient boarding at both ends meant early arrival on both sectors. Had the pancake combo for breakfast. Surprised that the drink offered was water and not coffee. I only used them as a friend arrived at DMK also with Air Asia. Price was almost same as Bangkok Airways to BKK and will continue to use them if flying to BKK and beyond. But TAA and DMK is an attractive alternative if just flying to BKK.

PEN-SIN on a very new A320. Pre selected seat in the first row (1D) as I wanted to have a fast clearance out of Changi Airport. Aircraft was pushed back 10 minutes before ETD and arrived SIN 20 mins earlier than ETA. Efficient cabin crew.

I have been flying with my wife who has problems walking and needs a wheelchair from Bangkok to Kuala Lumpur and return. Flights were on time with nothing adverse to report and a very friendly crew. What is annoying is the way AirAsia are managing to increase prices: additional fee for credit card payment additional fee for seats (I can agree to a supplement for seats with more legroom) but to have to pay an extra fee for any seat is something than even Ryanair has not (yet) considered how can you fly without a seat? Additional fee for wheelchair use (4 USD it means 16 USD for a return trip). If you consider all this the price is not too different from what you can get on regular airlines and this will be my choice next time.

Flew BKK to Singapore with Thai Air Asia. Another bus to the plane. Lot's of empty stands but I think the Airbus and stand do not match. They boarded the bus by row numbers but this soon turned into a free for all. Staff friendly and the normal service standards of a budget airline. Couldn't beat the price compared to the full service airlines.

Flight AK1441 from Hanoi to Kuala Lumpur. Booking and flight document indicated departure of 21.00 Vietnam time and arrival 23.15pm Malaysia time with no delay in departure time. Arrived Kuala Lumpur at 01.15 (the next day) without any transit only to find out later that an added 2hrs flight is due to inconsistency in flight details generated by airline's system against actual flight duration. Ample of residual consequences including airport pickup charter and hotel booking arising with the timing mistake made by the airline's system.

Traveled to Denpasar Bali on Dec 2013. Had no issue with the QZ flight the ground staff and flight crew in KUL were attentive and nice. However for the return flight the ground staff in Bali didn't even bother to explain to us regarding the flight delay it was delayed over 3 hours. No refreshments at all. Just an announcement regarding the gate change. I've had delayed flights with AA while in KUL they provided us info on why the aircraft was late even meal vouchers and food but not in Bali. Very disappointing!

Flew from Don Muang Bangkok to Jakarta. Planes clean and new flights were on time crew indifferent seats narrow. However considering the price a very good alternative especially in Bangkok where you can enjoy the now (almost) empty Don Muang Airport with no queues at the immigration and fast luggage deliveries.