AirAsia

My 17 year old son and I were on a 43 day round the world holiday. While in Rome I was emailed that Air Asia 29 June 2014 QZ266 CGK-SIN. The whole trip is good. Staff were friendly. The seat was small with little leg room. The Inflight Entertainment isn't very nice.

Flew Air Asia in June 2014 from Surat Thani to Kuala Lumpur. The Surat Thani airport is very small you go down an escalator and walk onto the tarmac to board the plane. The plane boarded on-time and very quickly. The flight staff were still vacuuming when I boarded! They boarded the plane quickly and had an easy departure and easy landing. The distance between seats is really small. I am not a big person but these seats are very close! They do recline but not much. Not very comfortable for a long flight but for a short flight you can put up with it. The price was pretty reasonable. They do charge for everything though. I paid extra for a seat assignment one piece of luggage and a chicken dinner. Total came to around $2600 Bhat which is about $80 USD. For a short flight it was fine although the seats are not very comfortable.

My 17 year old son and I were on a 43 day round the world holiday. While in Rome I was emailed that Air Asia cancelled 2 of our segments and replaced them with another 2. The first was only an hour delay so no big deal. However the second one put us into SGN too late to make our connecting flight on to DAD. As soon as we landed in BKK I went to the Air Asia help desk and explained my problem. BTW This is a Thai Air Asia flight. The 2 young staff members couldn't have helped me more. They understood my problem and did a great job fixing it. I've flown them several times and they're a first class low fare carrier. When they charge you for food and drinks on board it's at a reasonable amount. They now only operate out of Don Muang (DMK) but there is a free shuttle between DMK and BKK airport. Great airline great crew in the air and on the ground.

June 7 2014 AK6110 KLIA2 - Penang. Boarding was ok although I didn't hear a call. The seat was small little leg room. It is ok for the short flight.

PER-DPS-PER. Positives were cost clean aircraft and a good selection of flight times. However I was concerned with the level of hygiene in the toilets. On both flights soap was not provided which essentially means that nobody was able to wash their hands properly which is poor infection control particularly when there are 180 people confined to a small space for a long period of time. Flight attendants and crew could be more clearer on the PA system as well. Food good but a lot cheaper if pre ordered.

BKK-HDY-BKK return. Observed significant improvement from cabin crew they seemed to be smiling and really welcomed you on board these flights. Decided to bypass hassle at check-in counter by internet check in pre- printed boarding pass and not loading luggage which is a good decision. The journey become very uneventful compare to the past experience. Aircraft new and clean as usual. Only criticism for buy on board food (evening flight) which all hot food completely sold out what left of sandwiches choices are badly stale.

KUL-MNL-KUL. The airport where Air Asia international flights depart is supposed to be a domestic airport. My flight was at 4.20pm. I arrived at the airport around 1.30pm. Past 2pm they were not still letting us in. The waiting area and check in area is still serving the earlier flight to Korea. They just have 2 check in counters and 2 immigration counters of a supposed to be international terminal. I am from the Philippines and I feel for the foreigners who were with me on this terminal. I hope Air Asia can transfer all of their international flights to Terminal 3. Will take Air Asia to Manila once they transfer.

DMK-PHN-DMK via FD 606 and 607 respectively. Flight was on time with a couple minutes late. Both flight was close to full as it was holiday week in Cambodia. Once again nothing much to complain or pride. Except I noticed the quality of ground crew and flight attendant going downward. Unfriendly and very unapproachable. I know this is a low-fare airline however given the price paid for at least a smile or "welcome aboard" is shown to the customers.

LOP-KUL 17 May. I checked in online and got the boarding pass. Since I had no checked-in baggage I went straight to the immigration counter which was very convenient and save a lot of time. The flight was delayed for 1.5 hours. Luckily the ground staff provided us with a simple meal. The flight was not full. I had the whole row to myself so that I could lie down during the entire flight. Of course the flight arrived late. The FA was ok. The seat pitch is a little bit short for me. I didn’t order any on-board meal as I just had dinner prior to the flight.

PER-KUL-HND in April with my 2 year old son. The flights were fine on time and pleasant for the fare paid. However two weeks ago received an email from Air Asia stating that my return KUL-PER flight 26 May has been cancelled - 'for commercial reasons'. Checking their website this particular 0850 KUL departure for Perth no longer appears. So they have just cancelled the flight because the were not enough passengers. As a result instead of a 2 hour connection in KUL I now have an 18 hour connection at KUL. No compensation offered or even interest in the gross inconvenience to passengers who have booked and paid on the basis of a reasonable connection. What can one do for 18 hours with a 2 year old child at KUL? Their customer service is simply mealy mouthed excuses and the claim that a stopover hotel is 'not within their service recovery'. Service recover for whom? Formerly loyal Air Asia customers. No longer.