AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 952 reviews
5/10
3 star Skytrax Rating
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1/10

AirAsia customer review

(Australia)

I was informed via email that my flight had been changed from 4.20pm to 3.00pm which was fine but airport services were in fact terrible! Arriving at the counter at 1.15pm I asked the counter if there was a delay in our flight I was told that there was no such delay for our flight and that our boarding time was at 2.30pm. 2.30pm came and went and there was no announcement made regarding our flight. There was no one at the AirAsia departure lounge counter so I went to the check in counter and asked staff what our flight status was. I was then informed that there would be announcements. 3.00pm - no announcements. 3.49pm still no announcements. 4.17pm no announcement. 4.28pm an announcement that our flight will be delayed 1 hour. 5.35pm an announcement that the plane will not arrive until 6.05pm. 6.08pm arrival of the plane. 6.35pm boarding. 7.00pm on the flight I asked the flight attendant for my pre purchased comfort kit and was informed that they did not have any on the flight. As you can imagine after spending over 3hours waiting for the flight and being told that my comfort kit was not available I was mighty ticked. I know that there are circumstances that flight will be delayed and I understand that but the lack of communication given to customers was poor. I had heard such good things regarding AirAsia but after this and the cancelation of our Clark to Kalibo flight on the 14th of November 2013 I will be very hesitant and wary of using AirAsia again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

AirAsia customer review

(United Kingdom)

We flew Kuala Lumpur to Singapore on 1 August 2014. Total cost was 927MYR (£171 or just 329 each). We were astounded at the high quality of the flight the cleanliness of the aircraft and the friendliness and professionalism of the crew. Having paid a very low price (to us in England) we were expecting a below-Ryanair experience but this was anything but. Proper seats seat back pockets a wide range of snacks- this was far higher standard than Finnair offered on their Manchester-Helsinki flights. Will not hesitate to use AirAsia again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

AirAsia customer review

(Italy)

Low cost flight low cost quality. Flew from Kuala Lumpur to Sydney. Then from Melbourne to Singapore in April 2014. The second flight was cancelled at the last minute so obliged to take midnight flight. Hours standing in a queue to check in luggage. Seats narrow and uncomfortable. No entertainment. Food and drink expensive with little choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

AirAsia customer review

(Thailand)

I flew DMK (Don Muang) - SIN (Changi) many months ago. Very good Low-Cost Airline. Recommend for the Low-Cost Ticket.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

AirAsia customer review

(Germany)

Flew lately with them from KUL to PEN and I loved the airline. I also pre-ordered their in-flight meal service which was delicious and promptly delivered once on board. On return flight the flight was delayed by 2 hrs. but I needed to be back in KUL on time so I booked another airline on my way back to KUL. Later I exchanged a few e- mails with their station manager in PEN so they handled my delay costs very professionally. All in all not a bad airline to fly with around Asia. Only negative side is that they use low-cost terminal at KUL which you can not compare with a satellite Terminal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

AirAsia customer review

(Indonesia)

My 17 year old son and I were on a 43 day round the world holiday. While in Rome I was emailed that Air Asia 29 June 2014 QZ266 CGK-SIN. The whole trip is good. Staff were friendly. The seat was small with little leg room. The Inflight Entertainment isn't very nice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

AirAsia customer review

(United States)

Flew Air Asia in June 2014 from Surat Thani to Kuala Lumpur. The Surat Thani airport is very small you go down an escalator and walk onto the tarmac to board the plane. The plane boarded on-time and very quickly. The flight staff were still vacuuming when I boarded! They boarded the plane quickly and had an easy departure and easy landing. The distance between seats is really small. I am not a big person but these seats are very close! They do recline but not much. Not very comfortable for a long flight but for a short flight you can put up with it. The price was pretty reasonable. They do charge for everything though. I paid extra for a seat assignment one piece of luggage and a chicken dinner. Total came to around $2600 Bhat which is about $80 USD. For a short flight it was fine although the seats are not very comfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

AirAsia customer review

(United States)

My 17 year old son and I were on a 43 day round the world holiday. While in Rome I was emailed that Air Asia cancelled 2 of our segments and replaced them with another 2. The first was only an hour delay so no big deal. However the second one put us into SGN too late to make our connecting flight on to DAD. As soon as we landed in BKK I went to the Air Asia help desk and explained my problem. BTW This is a Thai Air Asia flight. The 2 young staff members couldn't have helped me more. They understood my problem and did a great job fixing it. I've flown them several times and they're a first class low fare carrier. When they charge you for food and drinks on board it's at a reasonable amount. They now only operate out of Don Muang (DMK) but there is a free shuttle between DMK and BKK airport. Great airline great crew in the air and on the ground.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

AirAsia customer review

(Australia)

June 7 2014 AK6110 KLIA2 - Penang. Boarding was ok although I didn't hear a call. The seat was small little leg room. It is ok for the short flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

AirAsia customer review

(Thailand)

BKK-HDY-BKK return. Observed significant improvement from cabin crew they seemed to be smiling and really welcomed you on board these flights. Decided to bypass hassle at check-in counter by internet check in pre- printed boarding pass and not loading luggage which is a good decision. The journey become very uneventful compare to the past experience. Aircraft new and clean as usual. Only criticism for buy on board food (evening flight) which all hot food completely sold out what left of sandwiches choices are badly stale.
Seat TypeEconomy Class
Value For Money 12345
yes