AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 755 reviews
5/10
3 star Skytrax Rating
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9/10

AirAsia customer review

(New Zealand)

We flew Christchurch to KL return and KL to Kota Bharu return. We found them very good. All flights were on time. The service was good. The food and beverages were reasonably priced and tasty. I would recommend due to the good value.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

AirAsia customer review

(Malaysia)

Fully satisfied in the past however my last two trips were awful. Since Air Asia introduced web check-in the problem has started. My flight was to Chennai I did web check-in and arrived 2.5 hours early for baggage drop off. However the baggage drop off area was total chaos! People were cutting in between the lines without any respect for the queue. I waited in line for almost 2 hours without moving. 40 mins before departure two new counters opened for Chennai only and I managed to get my luggage dropped off 20 mins before departure. Ran for immigration but my expatriate gold card helped me pass through quickly and I boarded the flight 5 mins before departure. This has now happened to me a few times in the past when there was separate check-in counters there were no issue.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
6/10

AirAsia customer review

(Thailand)

The night before I flew from CNX I spent a good half an hour checking-in via the web for my flight. On arrival at CNX they had 3 flights departing at approximately the same time and only 3 check-in desks open. There was no Baggage Drop-Off counter for passengers who took the time to check-in online - even their self-check- in facility was out of order! I queued for 40 minutes. Not providing the facility at CNX whilst promoting its use is unreasonable and irrational. Besides this aspect of their service this flight and the previous five with Air Asia have been similarly delayed. Don't be taken in with the price sometimes it is cheaper to fly TG. All the planes I have flown are exceptionally clean and look and feel new however I regret that Air Asia is loosing its credibility and its novelty is wearing mighty thin.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

AirAsia customer review

(France)

KUL (LCCT)-LGK (Langkawi) return. AirAsia's Terminal is basic but efficient as are the staff. Both flights were smooth in A320s that looked brand new. For both flights we had seats in row 2 where space seemed bigger than other rows behind but ok for a 50 minute flight. Staff were friendly and the captain's announcements were clear and professional. I can only recommend them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

AirAsia customer review

(Singapore)

SIN-KUL-VTE return all flights on A320. The flights were okay but not clean though. There was gum in my seat pocket. Crew members were pleasant on all flights except one on the VTE-KUL route.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

AirAsia customer review

(Malaysia)

Onboard my seat was musty and dirty. I had already ordered food online and when I received the 'Chef and Crew's choice' dish it was cold and soggy. Thank goodness the price is reasonable or else I would lodge a complaint.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

AirAsia customer review

(Spain)

KBV-BKK on A320. Flight on time bags a bit delayed its always the case in Bangkok. All in all quite a pleasant flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

AirAsia customer review

(Singapore)

KUL-PEN roundtrip on 25-26 December. A pleasant trip especially on the return leg. Aircraft was clean and stewardess friendly. The return trip was better as staff were more friendly and hospitable. Did not buy any drinks or food because it was a short flight. Overall a good trip and will fly them again if the price is good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

AirAsia customer review

(United Kingdom)

Flew one-way KUL-LGW and managed to get standby upgrade from economy to Premium via the Optiontown service. Though notification of successful upgrade only came through via email some 8 hours before the flight. Not best but for the low price it was worth it. 14 hrs flight to LGW was fine. Food-wise there is just one main dish item for each meal service ie. no starters bread or desserts. A free bottle of water was provided with each meal (part of the Premium deal). Other soft drinks were chargeable. Not a problem if one manages one's expectations and prepares ahead accordingly. The Premium seat does indeed fold out flat but not horizontally. It tilts at an angle with head higher than the feet. It was comfortable enough and roomy. Almost full size pillows and light quilts were provided which was excellent. It was well worth getting upgraded this way (on standby via Optiontown). The total cost of the one way ticket was less than some one-way economy tickets within Europe! The entertainment console which cost RM 35 was okay. It had 6 films or so on it and some other TV programs and music. Crew were efficient. Commended. Baggage arrived fine. Will fly Air Asia X again in future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

AirAsia customer review

(Netherlands)

HKT-CNX. Comfortable flight only marred by a group of unruly passengers. Thai crew unable to control them but then who could? Flight on time and thankfully shorter than advertised. New and clean plane with leather seating. All in all a decent experience will fly them again.
Seat TypeEconomy Class
Value For Money 12345
yes