AirAsia

Using AirAsia 2 at least twice per month for the last 3 or so years. Majority of the flights were departing on time and many touch down even a few minutes before scheduled arrival With the new KLIA2 facilities AirAsia flights from/to Kuala Lumpur are now so much more enjoyable than before with the carrier operating out of LCCT.

I have flown many flights with Air Asia and Air AsiaX over the past few years. I generally found them to be a value airline but my opinion is changing. I flew from HoChiMinhCity to Kuala Lumpur return. As with most discount airlines the "all in price" listed in the booking is hard to find. First of all you have to wade through the various ad-ons for baggage insurance etc deducting them as you go or you end up with an inflated fare. But to my surprise as I hadn't experienced this gouge before the booking imposed a $12 fee for using my credit card. As well the onboard duty free sales do not take credit cards only Malaysian currency and US dollars despite stating that all major currencies were accepted. My seat-mate on the inbound flight had to convince staff to accept Euros. All in all after all costs were added up the flight was only marginally cheaper than Vietnam Airlines and far less hassle with a full service carrier. Air Asia advertises low-cost but their fares have risen dramatically in the past few years. I don't think the average customer wants to have to spend time and energy having to find the "all in price" deducting the various ad-ons only to be stung at the end with the credit card charge. By then you are so fed up with the search for the initial fare that you just agree to pay the "fine" for using your credit card. In my caes it amounted to a surcharge of about 15%. The credit card companies charge their customers 3%. Flying discount airlines can be the only reasonable cost way to fly to some destinations. But always compare "all in" is an advertising pitch leaving you to find it.

Perth to Denpasar (Bali) on A320. Everything about it was as you expect. Chosen for the exceptional price at the best times of day. Flights left on time/arrived early. Brand new aircraft. Only thing off-putting were the 'threats' about drinking alcohol on the flights and having future bookings cancelled as a consequence but I guess on a route like this they regularly get trouble.

AirAsia Philippines: MNL-KBO-MNL. This budget airline surprised me in almost every aspect I can think of. Ground and Cabin Crew were friendly both outbound and inbound flight were on time price was reasonable. Although its unfortunate that they are still stationed at the old manila domestic airport I can say that it doesn't mean the other local airlines using the new airport terminal are better. I can even say that my experience with Air Asia was way more pleasant compared to the others.

In January we travelled on four flights in Cambodia-Thailand-Vietnam. Everything about the flights was completely satisfactory and simply no fault could be found. I have no hesitation in recommending them. It's a pity such airlines based in the UK / Europe do not seem to operate at this level. Food and inflight entertainment not used. Only included as one star as the system demands it must be answered.

Fly drive Mukdahan - KOP - DMK. Poor service at check in. Bag overweight so had to pay extra. No problem. Went to service desk to pay. Lady started to serve my wife and then dealt with someone at the next window already being served and ignored us. Flight cramped compared to Nok Air. Drive was fine and on time from Mukdahan. Plane to DMK a little late.

Travelled first time on Air Asia between Sydney-KL-Penang and Sydney-KL in Business Class. Got a cheap deal as I booked months ahead. Both trips were very pleasant and the female air crew were very pleasant and efficient. Not too sure about the male crew as I only saw them sitting down or eating as their female colleagues worked. The Business Class seats were very comfortable and a pillow and duvet was provided. Food was warm and served at the time you requested. Ground crew in KL kept customers waiting for more than 20 mins as they served 1 customer with issues. Common sense would dictate that this customer be served separately and kept the line moving. Staff were very strict with luggage allowance as I saw many people re-packing at the counters. A good trip and I would fly Air Asia again.

CNX-MFM. Kiosk check-in with no bags. Took all of 10 seconds. Flight landed on-time in Macau. Flight left on-time but waited on the tarmac for 20 minutes before take-off with no explanation as to why. Cabin staff friendly and helpful. Would happily fly them again especially ex-CNX!

Recently flew from Sydney to KL on Air Asia the flight was pleasant and the staff were friendly. This airline is great value for money and perfect for getting you from point A to B for a fraction of the cost. Inflight entertainment and food is optional yet not necessary. I would recommend upgrading to the quiet zone for a few extra dollars. A number of us also travelled with bikes and other excess luggage the airline was great in taking care of this and we travelled without an issue. I would defiantly recommend and will be returning to Malaysia with them in the future.

10/1/15-17/1/15. QZ547 and QZ 544. My husband and I travelled on Air Asia Perth to Denpasar return last week and the flights were fine. The Perth to Denpasar flight left 30 minutes early and as it wasn't a full flight my husband was able to stretch out and have a sleep. The Denpasar to Perth flight was full but once again there were no issues. The flight attendants did their jobs competently. I would definitely recommend Air Asia for short trips.