AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 952 reviews
5/10
3 star Skytrax Rating
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7/10

AirAsia customer review

(Australia)

Just flew four sectors with AirAsia and couldn't fault except for limited menu options at the end of the flight from Sydney to KL. Only complaint would be about their partner optiontown. I paid for an upgrade and booking fee for 2 via their website about 2 months prior to our flight. About 4 hours before the flight I received an email saying our flight upgrade was unsuccessful. We got on the plane to an announcement that there were upgrades available to business class for almost double what we originally paid - 4 in fact. We feel ripped off. I do not accept their were 4 business class cancellations. Either Air Asia or their partner Optiontown are guilty of charging our booking fee for no service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

AirAsia customer review

(India)

Flew with them this week between Bangalore Chandigarh and back to Bangalore. I feel the airline has potential if handled properly. The ground staff leave a lot to be desired. Our flight from Bangalore although boarded on time the crew could not clear for quite a while. Pilot seemed to take each thing at a time effecting delay. The return leg was further confusion as fog delayed the incoming flight but no one was interested to let the passengers know the same. No announcements. Also in the aircraft the crew just forgot to ask all to switch off the phones. If it is not much of a problem then why push for it all other times. Where is the safety when the announcements were not completed. No smoking announcement not made. Some positives though. Good pricing strategy. Fresh aircraft and good potential if staff improve.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

AirAsia customer review

(Indonesia)

Took the KUL-CGK-KUL on AK386 and QZ202 respectively. Cabin crew were awesome and very good. Food was ok but could add more menus and add more spices to the food.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

AirAsia customer review

(United Kingdom)

I needed to get to Bangkok Chiang Mai and Krabi. To do this within my allotted time span I had no alternative but to fly between these cities. The price differential is quite marked so I elected to try Air Asia which would allow me to compare it with Bangkok Airways who I had flown with before. The aircraft was configured as a single cabin. The first few rows sported cotton covers over the seat headrest and were reserved for passengers willing to pay a premium. The other seats were so close together that for any person over five feet six inches (like myself) were forced into a painful contortion to avoid digging their knees into the seat-back in front. Minutes after the aircraft departed the four cabin crew members wasted no time in blocking the aisles with trolleys flogging drinks and snacks followed quickly by the same four trying their best to get passengers to buy mementoes of Air Asia. My next flight (Chiang Mai to Krabi) due to depart at 12 noon was cancelled. Its replacement was rescheduled to depart at 5.30pm. This meant a totally wasted day for me and meant arriving at my pre-booked hotel at 9pm instead of 3pm. No apologies – no explanations from Air Asia. The only consistency being the aircraft seating configurations and 2 hours of discomfort instead of one. More of the same on my last flight so there is little point in relating it. All in all my experiences were certainly negative ones.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

AirAsia customer review

(United States)

Bangkok DMK to Siem Reap Cambodia on 24 November. First time on Air Asia. A320 arrived late but plane was turned around quicker than normal. Gate agents never said anything about the delay which I hate - just say the flight is late. We departed 20 minutes late and arrived in Siem Reap about 10 minutes late. Short 50 minute flight. Plenty of leg room (I'm 175 cm) and had a seat in the middle open so plenty of room. Flight attendants very friendly. Didn't eat or drink but snacks looked reasonably priced. Luggage was off quickly - immigration took forever but that isn't Air Asia's fault. Very nice airline and flew a couple days later again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

AirAsia customer review

(United States)

Siem Reap Cambodia - KUL on 27 November. Check in was quick - my bag was over the 20 kg limit so they let me re- pack and carry on a 2nd carry-on the signs all over say "only 1 carry-on allowed" but I never saw anyone say anything to customers with multiple carry-on bags. Agents were friendly both on the ground and in the air. Inbound flight was late an hour so departure was delayed the same time ground staff announced the delay just at the time we would have been departing. Think its a standard of Air Asia to not announce delays promptly. Flight was good - 2 hours and again a seat in the middle free. Bought noodles and snacks - good value for money and delicious. Landed at KUL Terminal 2 about 45 minutes late and bags came out fairly quickly. Enjoyed the flight and definitely a good fare.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

AirAsia customer review

(United States)

November 26th Chiang Mai to Hong Kong. Early morning flight (departure time 06.00) and while the standard check- in for international flights is 3 hours prior to departure time the counter failed to be staffed until 04.20. A small irritant yes but it was a harbinger of things to come. Ticketing and luggage handling pretty typical of any other airlines with the exception of dealing with excess baggage. Each bag is weighed and there is no leeway whatsoever. Every increment of one kilo was billed as excess baggage. They do not make this easy. The passenger must leave the queue walk across the terminal to the Air Asia cashier process the necessary transaction and then return to the ticket agent to complete the process. We knew we had excess weight we had pre-purchased an additional 20 kilos of sporting equipment. The agent unilaterally decided that trekking equipment was not sporting equipment therefore it was to be classified as excess baggage. We were forced to pay an additional 5575 baht (approximately 175.00 USD) simply based on his arbitrary determination. We pre-ordered and prepaid for an inflight meal. Their idea of a breakfast meal is a small tin of rice or noodles and a 4 oz. cup of water. It was the worst attempt at a meal I have ever witnessed. On this trip we used 10 different airlines. Did Air Asia get us to Hong Kong on time? Yes. Was the plane clean? Yes. Did we receive value for the money spent? Not even close. Of all the airline companies we flew was AirAsia at least average? Not even close! Would we ever fly this company again knowing now how they treat their customers? I hope we never are faced with that decision.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

AirAsia customer review

(Malaysia)

AK384 KUL-CGK / BDO-KUL. Both flight departed on time and arrived a few minutes earlier than scheduled. Cabin crew for KUL-CGK - seemed friendlier and approachable. Luggage drop were fast as I did web check in.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

AirAsia customer review

(Cambodia)

My family and I (group of 5) flew PNH-KLIA2-PNH in November 2014. The PNH-KLIA2 flight was almost full and the KLIA2-PNH flight was completely full. Having been a regular AA and AAX flyer since 2006 we knew what to expect - value for money. Our expectations were kept at a reasonable level and once again we were not disappointed. Cabin service was good. I have found AA and AAX cabin staff to be at least as good as those of full-service airlines but some of the ground staff at the old LCCT and on the Gold Coast have been abrupt if now downright rude. A few ground staff at the old LCCT had a poor command of English. On balance though in my 8 years of flying on AA and AAX I have found AA and AAX to be good to excellent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

AirAsia customer review

(United Kingdom)

12th Nov 2014. Flight: AK139 Hong Kong (1050 dep) to Kuala Lumpur (KLIA2). This is the third airline review I am adding - the previous two I have literally just submitted using a 'minus points plus points' format. I'm not sure that I can think of any minus points for this flight. There was nothing amazing about it but it ticked the boxes that this low-cost airline pledged to tick. I have scored 3/5 for "Food and Beverages" because I am required to score but I did not have any as I chose to bring my own on-board. However what the airline offers is more substantial and far better-priced and I would pre-book meals with them in future. As for "Inflight Entertainment" that is non-existent as would be expected.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes