AirAsia

I flew to Kuala Lumpur and back and hated both flights. I'm 6 foot tall, and I usually go in a window seat and I am fine. I was on the aisle seat for both flights and found my legs crammed in. My seat wouldn't recline and found it impossible to find a comfortable position. The plane was too cold, I shivered on the plane and can only be grateful I wasn't allocated a middle or window seat. If you are over 6 feet, 183cm tall, don't expect a pleasant experience. Only good thing was the staff were absolutely fine.

June 2015 I went on a small trip around Asia and I had 5 flights with AirAsia: HK-KL, KL-Jakarta, Jakarta-Singapore, Singapore-Bangkok, Bangkok-Xi'an. Beforehand, I read some reviews about AirAsia online and 99% of them were really bad. Everyone was complaining about delayed/changed flights and poor customer service. After all I read, I expected awful flights but in fact everything went smoothly. All flights were on time (except one - 2 hours delay) and customer service was good. And yes, you have to pay for drinks and food on board but come on, I got 5 flights around Asia for less than £200 altogether. I would fly with AirAsia again!

This was our first AirAsia trip from Perth to Bali. We're spoilt for choice in Perth with multiple flights daily by AirAsia, Garuda, Jetsar and Virgin. We used to fly Jetstar because as a Qantas Club member we could use the QF lounge in Perth - that doesn't open just for Jetstar flights, so you have to jag it when there's a Qantas international flight going out - not that there's many of those these days. So this time we decided to give Air Asia a go because their fares were excellent. Spot on time departure ex Perth, clean aircraft and we paid extra for Row 1. Pleasant enough flight for a LCC. We paid extra for the Red Carpet service on the return journey, and this was an absolute treat. No queues, someone to escort you through immigration, and access to the Premier Lounge which is on a par with the QF Business lounges in Perth. Also you get to board first, so minimal queuing - for frequent travellers to Bali this is worth paying for. The usual customer types on board making it mildly embarrassing for the FA's but they'd be used to it on that run. It was an on time departure, and this time a little IFE with one of the cabin crew playing his guitar and singing over the cabin PA to well deserved applause from the punters. AirAsia is cheap as chips and very efficient - what's not to like on this easy 3.5 hour run between Perth and Bali.

Flew AirAsia from Jakarta to Bali and overall it was a pleasant flight. I've enjoy reading their magazines as a replacement to the IFE - which is understandable as it is a low cost carrier. The flight attendants were nice and the landing was pretty smooth.

Air Asia India: Traveled from Delhi to Bangalore on May 23rd. One of the worst experiences I have had. We boarded the flight which was scheduled to depart at 5.25 pm but due to some technical reasons they returned from the runway and had to change the plane at the last moment. As a result the flight got delayed by almost 3 hours. Next surprise was that they did not offer complementary food considering everybody was just sitting in the plane for 3 hours. When some of us asked the reply was that they are not carrying sufficient food for everyone. The crew was inexperienced. They had no idea about how to handle the situation. I think Air Asia should focus on the quality of services before expanding their network.

Flew Bangkok to Bali then Bali to Singapore. Planes were clean and new and seats were comfortable but small. I paid extra to book the first row and there was plenty of legroom. The first five rows are reserved for anyone who buys the premium seats (I think it cost about 10 bucks) and they were mostly empty on both flights so I was able to lay down and sleep across the second row. I pre-booked a meal for a few dollars and it was pretty good. Only complaint is they bus you to the plane from the terminal so boarding is a bit hectic. Overall great experience for a budget airline.

Round-trip from Goa to Bangalore on 29 April 2015. Later when I heard many bad reviews about Air Asia I was worried. But when I travelled all flights were on time. Crew were polite. Service was good.

TRZ-KUL-DPS-JOG and CGK-KUL-MAA. Travelled in the month of November 2014. Booked the tickets few months in advance good deal. All are A320 aircraft's neat and clean. Both ground staff and crew are good in service. Departed / Landed on time. Hope to travel again. Strongly recommend others for travelling in Air Asia.

Flew recently from Denpasar to Kuala Lumpur. Flight was delayed 2 hours. Notification when I was already on my way to the airport. Also cheap is something else with all the add ons you end up paying double to the advertised price. Had better experiences with Lionair / Tigerair for flights in Asia. No space in the aircraft and a small water costs 3$.

My flight was from Sydney to Kuala Lumpur on 30 March 2015 at 11.55am. At about 10.30am we were told the flight would leave 2.5 hours late. (We didn't board until after 3pm). Many of us would miss connecting flights I was told that I would be informed about my new connection in Kuala Lumpur. We arrived just after 9pm we handed our boarding passes and were told to wait. After an hour we were given boarding passes for our next flights and were told we had to collect our baggage to go to a hotel. We waited for an hour with our luggage then went through immigration and customs and left the airport to wait for a bus to our hotel. After midnight some of us started to realise that the promised hotel rooms were non-existent and went inside to be in the air conditioning. (We hadn't had food or water served for about five hours by this time.) One staff member yelled at people who were reluctant to leave again to wait for the hotel bus and security were called when one passenger started to complain loudly. A group of passengers were taken to a hotel and returned to our group outside the airport after an hour because they couldn't get them rooms. AirAsia staff then left us. I for example waited 12 hours outside the airport with all my luggage; I had no Malaysian currency to buy food because I was only in transit. No one offered me a food or drink voucher and not one AirAsia staff member apologised. Apparently this level of service is acceptable. I would never book with them again as it's a false economy: you might save a few dollars upfront but if something goes wrong AirAsia takes no corporate responsibility and you are on your own.