AirAsia

✅ Verified Review | Bangkok to Krabi. Don't bother flying with AirAsia. Sent me a text saying they have changed my flight time. They didn't bother sending an email with any more details to resolve it. When I spoke to their customer services they refused to help - they have a policy that if they have changed the flight time to within 3 hours of the original time they won't offer a refund. Not great when you picked a specific flight time to suit you - i.e. after a tour has finished/leaving enough time to check into the hotel. Means I have to pay for another flight with another airline, I might as well have thrown my money in the bin.

✅ Verified Review | Bali to Bangkok with AirAsia. I don't normally use low cost airlines and this was only my fourth flight on a low cost and I fly at least 12 times each year. All previous flights where on AirAsia and only pretty short so I was a bit scepticle using them for this 4h+ flight. The direct options between Bali and Bangkok are limited to either Thai or AirAsia from what I can see, the AirAsia schedule suited me better so I choose the full package including luggage, Red Carpet Service, preferred seat, food and comfort kit. Check in was quick using the red carpet service which was also fully escorted from check in through security to the lounge. The lounge is old but so is the airport but fine to spend an hour with food and wifi. Boarding through gate 6a was done with priority and included a bus ride on my own as part of the red carpet service. Once onboard seat 1A was fine with enough space, not the most comfortable seat but okay. Crew where young but polite the food was also okay for airline food. Take off right on time with a flight time a little longer at 4h20m so landed a little late. Bags took a little time to arrive once off the flight at DMK. Otherwise a great flight and great service from the ground crew at DPS all for less than £100 which was half the cost of the nearest indirect option with the other direct option costing 3 times more.

✅ Verified Review | Bangkok to Siem Reap return. We chose AirAsia because it was the cheapest option and we were very satisfied. On the return flight we had a connection and we had to change airport and discovered it was very easy. Seats were comfortable, flights were both on time, everything was ok. We shipped one laggage and everything was fine.

✅ Verified Review | Siem Reap to Kuala Lumpur. The only flight that would suit me on my date of travel. AirAsia had great check in crew and answered all my queries promptly with professionalism. Boarding was swift abeilt the slight delay. The interior of the cabin looked tired and perhaps a big of a facelift. Seats were showing signs of replacement required. Other than that, all went well. Good flight for this route.

✅ Verified Review | A short shuttle flight between Kuala Lumpur to Singapore. Plane was delayed by over 2.5 hours due to planned closure of airspace by the Malaysian authorities. However, this affected my next flight which had to be changed. On board everything seemed good but the interior does need a bit of a facelift. Boarding was chaotic due to delays. An okay flight for this route, I would choose a different airline if it wasnt for it's price.

✅ Verified Review | Kuala Lumpur to Yangon. AirAsia is an ok airline when everything is going smooth. If a problem is occurring, they are unable to attend to customers. I made a booking for a flight and because the credit card interface did not work, I allowed them to debit my bank account for a ticket. The booking number is even mentioned in the bank account statement but they never sent a ticket. As I had to fly for business trip, I was booking the same flight on the same date again and paid with credit card (this time, it worked). The customer is providing proof of double payment on the same day, is even giving the booking number of the flight where he did not receive a ticket and providing all information needed for a refund. AirAsia is choosing to ignore me. I tried as well on the counter at the airport in KL, they can't do anything. Therefore, I am now choosing to ignore AirAsia - it's a matter of principle.

✅ Verified Review | I have been using AirAsia since around 2010. I previously had no major problem. However, this time I felt really disappointed with their punctuality. The round trip Jakarta to Singapore, each trip was delayed 45 min to 1 hour. In addition of that, before take off and landing, the crew told the passengers that due to traffic on the airport, the aircraft had to wait for another 15 to 30 min. For me, that just could not be more annoying. AirAsia is no longer a budget flight. The price has gone up tremendously. It is often more expensive than Batik Air, the premium brand of the Lion Air group. Unlike Lion, I hardly heard anyone complaining about Batik problems such as delays. With competitors now offering better options and coming up with new promotions, I think AirAsia may start losing its grip. Check-in now has to be self-service and the early passengers can't choose their seats. It is now randomly assigned. Distance between rows is really narrow.

✅ Verified Review | Flight from Denpasar to Perth was delayed due to technical problems resulting in boarding about an hour late. The plane is pushed back for take off and then returns to stand with captain saying there are technical issues. We get off back into terminal and wait for +2 hours before reboarding plane. Whilst in terminal no offer of water or food - in fact passengers that bought water were told they were unable to take back with them onto aircraft. If you wanted water you had to buy. Eventually take off and get to Perth before landing and then waiting for further 30 minutes in aircraft with engines running as "no ground crew to assist" and lighting in plane left off so we disembark in the dark. Total of 11 hours for return trip to Perth and ruined what was a great first time trip to Bali. Have never used a budget airline before and will not be doing again. Indonesia AirAsia do not look after customers when there are problems.

✅ Verified Review | Yogyakarta to Kulua Lumpur with AirAsia. There was no pre-departure announcement made by the captain. The flight departed as scheduled and arrived 20 mins ahead of schedule. Flight was smooth except for slight turbulence a few minutes prior to descent. The captain gave 2 announcements, one while cruising and one before descent. Flight was nearly full. Cabin was clean and cabin staff were attentive to passengers' needs. The aircond was working well.

✅ Verified Review | Kulua Lumpur to Yogyakarta with AirAsia. It was a morning flight, and it departed on time. There was no pre-departure announcement from the captain. The cabin was clean and aircon was cold. The flight was nearly full as it was the start of the school holidays here in Malaysia. The flight was generally smooth all the way. We arrived as scheduled. Landing was okay.