AirAsia

✅ Verified Review | Surabaya Kuala Lumpur with AirAsia. It was a very early flight (5 am). The flight was nearly full as many groups of people performing Umrah were using this service en-route to Jeddah. This contributed to the delay of the flight departure to about 30 minutes. The first food service for pre-booked meals and second for in-flight food sales was done rather quickly but smoothly. The first officer made the pre-departure announcement while the captain made the mid-air announcement. The flight was generally smooth all the way. Landing was good.

✅ Verified Review | After being slightly annoyed that AirAsia rescheduled our departure time to an hour later, they got us to Kuala Lumpur and we made our connection in plenty time. Was made to wait in a massive que when I only had hand luggage to have my "documents checked" when I arrived at the desk I was told that I should of gone straight to security, I was far from impressed but the onboard crew were great as per usual!

✅ Verified Review | Kuala Lumpur to Singapore with AirAsia. A small problem at check in with the wrong seats printed on my boarding pass to what I had originally paid for, but that was easily resolved, the flight was very busy and the ground staff were not the best at dealing with boarding The onboard staff were super.

✅ Verified Review | Phuket to Kuala Lumpur was my first flight with AirAsia. It was also my first experience of an aborted take off, which was annoying at the time but reassuring that the pilot was following the correct protocol and didn't dismiss the warning. After 1 hour and 15 mins, we departed to Kuala Lumpur, flight was short and sweet!

✅ Verified Review | Flew on AK700 from Singapore to Kuala Lumpur. The flight was delayed due to the congestion at Changi Airport, but we arrived at Kuala Lumpur just on schedule. Refreshments were available for purchase at decent price on this short flight. I got a cup noodle for MYR8 which is around US$1.81. Flew on AK713 from Kuala Lumpur back to Singapore. We arrived Singapore 15 mins ahead of schedule. The service of the staff is commendable, and it would be perfect if the legroom can be bigger. Overall, I prefer AirAsia as my first choice to Kuala Lumpur, for its cheap price and reputation of world's best low cost carrier.

✅ Verified Review | Return flight from Kuala Lumpur to Jakarta. The flight was slightly delayed, should have departed by 7 am as scheduled but departed at 7.34 am. There was mild turbulence during the early part of the flight but later the weather was fine all the way to Jakarta. All announcements (pre-departure, mid-air and before descend) were made by the captain. Landing was good.

✅ Verified Review | Flew from Jakarta to Kuala Lumpur. Boarding was fast, by 8.30 all passengers had boarded. There was no pre-departure announcement by the captain, only mid-air and before descent announcements were made. The 2nd service cart was very slow in the beginning. Flight was generally pleasant all the way. Landing was good. A new food container was used, and I found it easier to use and dispose of. For the first time (for me), the head cabin crew announced on the separation of rubbish between recyclables and non-recyclables, into white and green plastic bags. Congrats, AirAsia.

✅ Verified Review | AirAsia exceeded my expectations on this trip. Both flights were on-time. Boarding was fast and efficient. The aircraft was clean, modern and well-appointed. The flight crew were friendly with attractive uniforms. I had a reserved seat and had pre-booked a meal when I purchased my ticket, which was served to me at my seat. My connecting flight was easy to transfer to and there were no delays. This was my first experience with AirAsia and I will certainly use them again on my next trip to S.E. Asia.

✅ Verified Review | I'm reviewing a booking, not an actual flight: I booked Denpasar - Manila on 15/11/2016, with a 2 hour transit at KL. Some days afterwards I received an e-mail from AirAsia saying the flight from Denpasar / KL was rescheduled leaving me 10 minutes between flights. There were 2 links: One for a telephone number which I called and whose lady said she couldn't help. Another for a chat that was consistently unavailable for 2 days. Also a e-form, which I used twice, but with no answer. The email itself couldn't be answered. After several tries on at least two days and two hours (in total) waiting, I managed to contact the live chat. I found out they would keep my money at least one month, if I'd cancel and ask for a refund. I had to search for alternative flights myself,on AirAsia website while chatting - they didn't help on any regard. In between, the chat was timed-out. So I had to wait again and managed to change the flight to the only option that allowed me to arrive on time at Manila. That forced me to stay overnight at KL. AirAsia didn't offer any compensation for that. I'm still waiting for the next e-ticket, and for the next chapter of this nightmare.

✅ Verified Review | On my AirAsia trip from Kuala Lumpur to Busan my plane was delayed due to weather. I had to spend many hours in the airport but it was ok because of the excellent customer service provided by staff. She was extremely helpful and kind. I am very grateful to her for making my long delay much better.