AirAsia India

✅ Trip Verified | The company doesn't have any live customer care people to talk to which in times us really needed to get important information easily. Their so called virtual assistant AVA is of no use. I tried checking my flight rescheduled time number of times and all the time the result was "there are no flights". Thirdly, the flight which was supposed to be departed around 8pm it got rescheduled 3 times which in turn made the flight to be departed at 1 am next day. The boarding in the plane started at 12:45 am which delayed the flight further. Lastly, there were no announcements being made regarding this matter.

Not Verified | Kolkata to Bangalore. Amazing quality. One of the best experiences I have had while flying. Just that there were not a lot of choices for food items. A few flight merchandise were expensive. Otherwise its an amazing experience to fly by AirAsia.

✅ Trip Verified | Pune to Delhi. I was asked to pay more for a couple of extra kgs luggage and on top of that the rep asked if i would like to buy a better seat. When i confirmed the seat she still chose to not to hear it and give me a seat in Row 26.

✅ Trip Verified | Hyderabad to Delhi. Flight was delayed for 4 hours. First we were asked to report at one gate and then they changed the gate no 3 times. No one was bothered to inform us properly for the cause of delay. I will never fly with AirAsia India again.

✅ Trip Verified | Bengaluru to Delhi. Low cost carrier that provides low leg space, below average food menu, average service and zero tolerance to excess baggage. Avoid if you can pay a little more for better comfort. Clean aircraft and helpful crew.

✅ Trip Verified | Hyderabad to Delhi. We were to fly from Hyderabad to Delhi, schedule departure was 2025 hrs, departed at 0005 hrs. Horrible Customer experience: Gate changed 5 times in 3 hours. Caused so much inconvenience for kids and the elderly. Some passengers were initially allowed to board a bus to the flight. They were deboarded and the aircraft was rerouted to Kolkata. Delhi passengers had to face the brunt. Finally, they brought an aircraft which was in HYD and same was used 4 hours later

✅ Trip Verified | Guwahati to Delhi. We get it its a budget airline. But if the flight is getting delayed then you should let the passengers know about the delay beforehand and not 1 hour before the flight.

✅ Trip Verified | Guwahati to Bangalore. I was travelling with my 2 year old son who was down with fever. The crew was very kind and empathetic and took personal care of us. On board one staff in particular made the journey very comfortable. Ground Staff was very helpful in Bangalore airport. Thank you very much to all the staff. Despite the flight delay, they were all so warm and helpful. I look forward to flying with AirAsia again.

✅ Trip Verified | Flew from Indore to Goa on Air Asia. Check in was easy - we opted for the paid front row seats and got them easily. Flight on time and ground staff were well trained. Crew on board however were very casual. The inflight supervisor spent the entire time while boarding was going checking her phone and chatting with other staff. Flight otherwise quite okay.

✅ Trip Verified | Bangalore to Kochi. One of my most favorite flight is now AirAsia. All the flight and ground staff are so amazing, good and polite. The most important thing for a passenger is the quick response for their queries. Its easy to connect with the representative and clarify everything which we require. Most attactive is the staff performance and dedication towards their job.