AirAsia India

✅ Trip Verified | Mumbai to Kochi. The flight got rerouted, the was no transperancy by the airline. They shuttled us around for over 6 hours and were not cooperative, they lost our luggage. Reboarded us in Bangalore and didn't offer refund. They were not open to providing food or accomodation. Where we could not go and settle into a hotel. Had to spend the night in the airport without our luggage.

✅ Trip Verified | I came from Bangalore to Mumbai yesterday it was delayed half an hour. Today I am going back to Bangalore, which I have booked at 6:30 but it’s delayed to 10:50pm - again it’s delayed departure time is 11:40pm. This is first time am using AirAsia India but very bad experience. These people are not professional.

✅ Trip Verified | Hyderabad to Mumbai. Absolutely horrifying experience with the staff, after a delay due to heavy rains in Mumbai. The staff had no information, no updates given to passengers. Later our boarding passes were revoked since they wanted us to fly by another airline after 7 hours of delay, and only to find out that the other airline is already full and boarding gates have been closed. There was chaos at the airport, clueless till then end about their actual journey to Mumbai.

✅ Trip Verified | Hyderabad to Delhi. This is my second trip on AirAsia India and I came to know only after reaching the airport. No call, SMS etc. During my last travel also, there was no prior intimation and the flight kept getting delayed after I reached the airport. I had to take an off from office the next day due to AirAsia. I understand that airlines have operational issues causing delays but not informing the customers is unacceptable.

❎ Not Verified | Kochi to Mumbai. The seating was very uncomfortable with less legroom. The flight crew as well was unfriendly and unpleasant. The upright position of the seat itself was difficult to deal with. Overall a pretty unpleasant and unfriendly flight experience. Not recommended at all.

✅ Trip Verified | Delhi to Hyderabad on 16 June 2019. The flight landed one hour late in the night and I couldn’t find my baggage in the belt. When I checked with AirAsia customer support they told me that the bag doesnt come with the flight and I need to wait for the next flight for my baggage. Since its already late at night, I asked whether they could deliver it to my home. They said they cant do that because this facility not available for domestic flights. Then I had to sit near to their counter and continuously enquire about the status. I called the customer service to find alternate option and they suggested me to fill some feedback form from their website (I didnt understand how that will help to get my baggage). They are not even accepting that its their mistake.

✅ Trip Verified | The company doesn't have any live customer care people to talk to which in times us really needed to get important information easily. Their so called virtual assistant AVA is of no use. I tried checking my flight rescheduled time number of times and all the time the result was "there are no flights". Thirdly, the flight which was supposed to be departed around 8pm it got rescheduled 3 times which in turn made the flight to be departed at 1 am next day. The boarding in the plane started at 12:45 am which delayed the flight further. Lastly, there were no announcements being made regarding this matter.

Not Verified | Kolkata to Bangalore. Amazing quality. One of the best experiences I have had while flying. Just that there were not a lot of choices for food items. A few flight merchandise were expensive. Otherwise its an amazing experience to fly by AirAsia.

✅ Trip Verified | Pune to Delhi. I was asked to pay more for a couple of extra kgs luggage and on top of that the rep asked if i would like to buy a better seat. When i confirmed the seat she still chose to not to hear it and give me a seat in Row 26.

✅ Trip Verified | Hyderabad to Delhi. Flight was delayed for 4 hours. First we were asked to report at one gate and then they changed the gate no 3 times. No one was bothered to inform us properly for the cause of delay. I will never fly with AirAsia India again.