AirAsia India

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 53 reviews
4/10
No Skytrax Rating
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8/10

"One of the best experiences "

(India)

Not Verified | Kolkata to Bangalore. Amazing quality. One of the best experiences I have had while flying. Just that there were not a lot of choices for food items. A few flight merchandise were expensive. Otherwise its an amazing experience to fly by AirAsia.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKolkata to Bangalore
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"pay more for a couple of extra kgs"

(India)

Trip Verified | Pune to Delhi. I was asked to pay more for a couple of extra kgs luggage and on top of that the rep asked if i would like to buy a better seat. When i confirmed the seat she still chose to not to hear it and give me a seat in Row 26.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePune to Delhi
Date FlownMay 2019
Ground Service 12345
Value For Money 12345
no
1/10

"delayed for 4 hours"

(India)

Trip Verified | Hyderabad to Delhi. Flight was delayed for 4 hours. First we were asked to report at one gate and then they changed the gate no 3 times. No one was bothered to inform us properly for the cause of delay. I will never fly with AirAsia India again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Delhi
Date FlownMarch 2019
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Clean aircraft and helpful crew"

(India)

Trip Verified | Bengaluru to Delhi. Low cost carrier that provides low leg space, below average food menu, average service and zero tolerance to excess baggage. Avoid if you can pay a little more for better comfort. Clean aircraft and helpful crew.
AircraftA320-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBengaluru to Delhi
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Gate changed 5 times"

(India)

Trip Verified | Hyderabad to Delhi. We were to fly from Hyderabad to Delhi, schedule departure was 2025 hrs, departed at 0005 hrs. Horrible Customer experience: Gate changed 5 times in 3 hours. Caused so much inconvenience for kids and the elderly. Some passengers were initially allowed to board a bus to the flight. They were deboarded and the aircraft was rerouted to Kolkata. Delhi passengers had to face the brunt. Finally, they brought an aircraft which was in HYD and same was used 4 hours later
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHyderabad to Delhi
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

AirAsia India customer review

(India)

Trip Verified | Guwahati to Delhi. We get it its a budget airline. But if the flight is getting delayed then you should let the passengers know about the delay beforehand and not 1 hour before the flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuwahati to Delhi
Date FlownFebruary 2019
Ground Service 12345
Value For Money 12345
no
8/10

"were all so warm and helpful"

(India)

Trip Verified | Guwahati to Bangalore. I was travelling with my 2 year old son who was down with fever. The crew was very kind and empathetic and took personal care of us. On board one staff in particular made the journey very comfortable. Ground Staff was very helpful in Bangalore airport. Thank you very much to all the staff. Despite the flight delay, they were all so warm and helpful. I look forward to flying with AirAsia again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGuwahati to Bangalore
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"ground staff were well trained"

(India)

Trip Verified | Flew from Indore to Goa on Air Asia. Check in was easy - we opted for the paid front row seats and got them easily. Flight on time and ground staff were well trained. Crew on board however were very casual. The inflight supervisor spent the entire time while boarding was going checking her phone and chatting with other staff. Flight otherwise quite okay.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIndore to Goa
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"amazing, good and polite"

(India)

Trip Verified | Bangalore to Kochi. One of my most favorite flight is now AirAsia. All the flight and ground staff are so amazing, good and polite. The most important thing for a passenger is the quick response for their queries. Its easy to connect with the representative and clarify everything which we require. Most attactive is the staff performance and dedication towards their job.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Kochi
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"got rescheduled again"

(India)

Trip Verified | Ranchi to Bangalore. This was my first and last time traveling with AirAsia India. It was okay when the flight was rescheduled, but got frustrated after taking boarding pass, flight got rescheduled again 1 hour. I can understand there will be rescheduling but this is a very bad experience. Had a bad time for over 3 hours in this flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRanchi to Bangalore
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no