AirAsia India

✅ Trip Verified | First time flying with Airasia. Hospitality and customer service was excellent. I arrived late in airport due to my car got an accident and check in gate was closed. However upon requesting airline staff that I have international connection, they allowed and assisted me in getting to the aircraft. A very big thank you to AirAsia India for making my travel successful.

✅ Trip Verified | I must mention about this this exceptionally great service rendered by AirAsia. I travelled in the Air Asia I5 472 from Goa to Mumbai on 18 December at 1 am. On arriving at Mumbai, my mother realised that she forgot to carry one of her bag from Goa airport to the flight. I can't explain in words how Air Asia has gone out of their way to get my bag from the Lost and Found Department, and send it to Mumbai by the earliest flight all free. The bag reached us in Mumbai safe and sound. I recommend Air Asia services as their way of handling their customers before flying, during the flight, and after flight is too good.

✅ Trip Verified | Airline with most compact seat arrangements. Iwould avoid this but in last moment its fare was cheapest from Delhi to Jaipur. Icing on the cake was I got last row window seat as it was the only row which was Available, fortunately no one was there in the middle seat so little bit of comfort. Departed on time and reached Jaipur before time. Cabin crew looks courteous but as it was early morning 5 am flight so after boarding slept all time so never needed to interact with them. Seats are compact as i said earlier. Overall not a bad experience for less than hour ling flight.

✅ Trip Verified | Service was ok, on time boarding and departure and so was arrival. Cabin crew were courteous but with respect to any other airline in India it has the least legroom, most congested seating configuration I found in India. This is one reason which makes me rethink before booking next flight with them.

✅ Trip Verified | Another LCC in India, subsidiary of AirAsia. Service was ok, on time boarding and departure and so was arrival. Cabin crew were courteous but with respect to any other airline in India it has the least legroom, most congested seating configuration I found in India. This is one reason which makes me rethink before booking next flight with them.

Not Verified | AirAsia India is just pathetic. We were traveling in a group of 6 including an infant and on check-in the executive didn’t even bother to ask us or allocate the seats together as courtesy. All of us got separate seats and it was a nightmare to travel with a baby and no support from my family cause of these seats. Even some exemptions in the baggage allowance was close to nothing. Overall we felt the staff was not cooperative and the rules were way too stringent.

✅ Trip Verified | Worst customer service at Ranchi airport and this is the 3rd time, each time they create a unique bad experience with AirAsia at Ranchi. I saw them charging extra fee luggage, where couples were carrying with 14 kg cabined for checking. When I intervened they came with some random rules. But for sure will ensure I never use their service again

✅ Trip Verified | I booked my Air Asia tickets for 2 Nov around 2 PM flight which got cancelled and rescheduled to different flight at 4.25 PM same day. At morning I received a call that new rescehuled flight delayed by 1 hour. After reaching to airport I again received a message that flight is delayed for 1 hour more and then it got delayed for more finally taking off at 9 PM and landing at 11.15 PM. So my 2.30 hour flight was actually 9 hours long. In airport AirAsia provided lunch which was only 5 spoons of biryani and there was no food provided in flight. Due to this I had to pay for lunch and for dinner and finally taking cab instead of metro. All of this increased my budget. So disappointed with Air Asia, No value of our time, had to pay more and my whole day and plans was compromised. Please avoid taking AirAsia, I with my family had worst experience ever.

✅ Trip Verified | I have booked tickets for 6 people. 4 hours before the flight take off I received a call from AirAsia customer service that the flight is cancelled due to technical issue. I was asked to take the next day 5 am call. I told them I had already started my commute to airport and try to find an alternate flight for the same day. 10 minutes later I got a call again stating that the technical problem got resolved and I can use the same flight. When I enquired with some of the co-passengers to find out whether they received similar call from AirAsia, none of them had received calls like that.

✅ Trip Verified | Yesterday we travelled from Guwahati to Chennai, unfortunately at the last moment of check in there was a problem for which we were not allowed to check in. Thanks to one of the employee of AirAsia Mr Soni who helped us to check in n get the boarding pass. Thanks to his generous behaviour and helpful nature.