AirAsia India

✅ Trip Verified | Jaipur to Kuala Lumpur. Very frustrating experience. Really felt humiliated by the behavior of staff. First he told me to arrange luggage according to the pnr. We had 2 bookings. And there was total check in baggage allowance of 120 kg. But 2 of our members were not present so total 80kg baggage allowance was allowed. Thats okay I can understand this. Then next the guy told us to make 20kg according to the pnrs. He was not ready to consider both bookings simultaneously. . One of our group member doesn't have last name so booking was like First name and staff there was not ready to allow us to board. One of their staff was talking in a very rude way. Then we moved to airline's next boarding pass check station. The guy there also stopped us and kept us waiting for 5 mins for the same issue (first name and last name). He told us to wait so that he can confirm at the check-in desk.

✅ Trip Verified | AirAsia India from Bengaluru to Delhi. The original time of departure was 00.05 hours however there was a delay of 15 minutes which was communicated in advance. The boarding pass print and check in of the baggage was performed at the designated points. Boarding was slightly delayed and as a result of which we ended up being delayed by over 20 minutes. The seats inside the Airbus were comfortable enough although it could be uncomfortable for longer flights. Seat pitch was comfortable at 30 inches and for someone who is 5'10 it was okay. The crew were very proactive and good. I observed that the crew even provided infant seat belts and snack items. We landed at Delhi around 20-25 minutes behind schedule and the baggage collecting took some time on the coveyor belt. Overall I'd say that if you get this flight for a good price and for a reasonable distance it is okay.

Mumbai to Bengaluru. This is the first time I flew AirAsia but I had a wonderful experience. I normally feel sick during take-off and landing but I loved the smooth take-off and landing. Would love to fly only in AirAsia henceforth. Thank you

✅ Trip Verified | Extremely wonderful customer support service as compared to other competitors in the market. My query was resolved within 5 minutes, that was through live chat rather than waiting for hours holding the call. Very happy with the service.

✅ Trip Verified | Mumbai to Kochi. The flight got rerouted, the was no transperancy by the airline. They shuttled us around for over 6 hours and were not cooperative, they lost our luggage. Reboarded us in Bangalore and didn't offer refund. They were not open to providing food or accomodation. Where we could not go and settle into a hotel. Had to spend the night in the airport without our luggage.

✅ Trip Verified | I came from Bangalore to Mumbai yesterday it was delayed half an hour. Today I am going back to Bangalore, which I have booked at 6:30 but it’s delayed to 10:50pm - again it’s delayed departure time is 11:40pm. This is first time am using AirAsia India but very bad experience. These people are not professional.

✅ Trip Verified | Hyderabad to Mumbai. Absolutely horrifying experience with the staff, after a delay due to heavy rains in Mumbai. The staff had no information, no updates given to passengers. Later our boarding passes were revoked since they wanted us to fly by another airline after 7 hours of delay, and only to find out that the other airline is already full and boarding gates have been closed. There was chaos at the airport, clueless till then end about their actual journey to Mumbai.

✅ Trip Verified | Hyderabad to Delhi. This is my second trip on AirAsia India and I came to know only after reaching the airport. No call, SMS etc. During my last travel also, there was no prior intimation and the flight kept getting delayed after I reached the airport. I had to take an off from office the next day due to AirAsia. I understand that airlines have operational issues causing delays but not informing the customers is unacceptable.

❎ Not Verified | Kochi to Mumbai. The seating was very uncomfortable with less legroom. The flight crew as well was unfriendly and unpleasant. The upright position of the seat itself was difficult to deal with. Overall a pretty unpleasant and unfriendly flight experience. Not recommended at all.

✅ Trip Verified | Delhi to Hyderabad on 16 June 2019. The flight landed one hour late in the night and I couldn’t find my baggage in the belt. When I checked with AirAsia customer support they told me that the bag doesnt come with the flight and I need to wait for the next flight for my baggage. Since its already late at night, I asked whether they could deliver it to my home. They said they cant do that because this facility not available for domestic flights. Then I had to sit near to their counter and continuously enquire about the status. I called the customer service to find alternate option and they suggested me to fill some feedback form from their website (I didnt understand how that will help to get my baggage). They are not even accepting that its their mistake.