AirAsia India

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 53 reviews
4/10
No Skytrax Rating
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1/10

"staff are inefficient"

(India)

Trip Verified | Bengaluru to Chennai. We were made to wait for half an hour in the baggage drop line. Line was short, staff were inefficient. Our e-boarding pass expired before our flight and we had to get a new one with different seats. We had to wait for the bus again for 10 minutes in the hot sun before we could board the flight. We took AirAsia from Chennai to Bangalore as well. Similar experience. Staff are inefficient (ground crew) and processes terrible. Not recommended at all.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBengaluru to Chennai
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"main problem price of food and drink"

(India)

Trip Verified | Travelled to Banglore from Hyderabad in AirAsia. It was my first experience with them. It was a nice experience and the staff were kind and gentle. The main problem we faced was the price of food and drink. What were those prices? Those amounts were too much to be paid. We paid good amount for the travel, then why do you charge so high for food? The rest of the facilities were great.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Banglore
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"arrival was not on time"

(India)

Trip Verified | Guwahati to Delhi. The flight arrival was not on time, they said there are weather issues as reason for delay which there was not. Normal weather outside at time of landing, booked cabs missed, reached home late, was veryhungry and tired. I requested a window seat but they denied that as well.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGuwahati to Delhi
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"Seat comfort was good"

(India)

Trip Verified | Delhi to Pune. Overall I will say fair. LCC airline so did not purchase a meal, only a hot coffee which was very good. Seat comfort was good with good leg room for an average person. Seat do not recline at all. Cabin crew was nice. Only did not like the announcement of food standard they are using.
AircraftA320-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Pune
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"seat was really comfortable"

(India)

Trip Verified | Bangalore to Ranchi via Hyderabad. I really thankful to all the AirAsia staff for their generous behavior, they offered me a meal (looking delicious at the pamphlet) at the time of getting the boarding pass with complementary beverages & water, and I agreed to add a meal,costs me Rs.220. I boarded my flight, seat was really comfortable, legroom were perfect, ambiance was good. The cabin crew were really cooperative. After taking off i got my meal and it was horrible. I enjoyed 2 hours of journey it was a nice experience. I have a strong desire to travel next time with Air Asia.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Ranchi
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"got delayed for 2.5 hours"

(India)

Trip Verified | Delhi to Pune. Worst customer service. Flight on 31st December got delayed for 2.5 hours and delay was notified after the departure time by SMS. When I checked with the AirAsia desk about the delay, they didn't even seem to know that the flight was delayed 2.5 hours.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Pune
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"prefer AirAsia for my next trip"

(India)

Trip Verified | I had the flight from Bangalore to Kolkata with AirAsia India. I forgot power bank in my luggage so they hold my bag at Bangalore airport and told me to sent next day. however, when I reached Kolkata one AirAsia staff attended me and I told her about the luggage I also asked her that since its connecting flight I couldn't collect my bag from Kolkata please arranged to sent it Patna my hometown. The staff spent about 1 hour with me coordinate with Kolkata Airport and finally assured me to send my luggage to my hometown. It was my fault but they handled it very politely. Thanks AirAsia and Bangalore ground staff for all your support definitely I will prefer Air Asia for my next trip.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Kolkata
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"missed my International flight"

(India)

Verified Review | Hyderabad to Kochi. AirAsia cabin crew told me that that can't give me non-veg meal because I had booked for Veg, but if I wan't I can buy veg meal separately. I got to know that the delay wasn't communicated to the connecting airline and I missed my International flight. So I had to book another ticket and Air Asia wouldn't take any responsibility for the same.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHyderabad to Kochi
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"no more check in baggage allowed"

(India)

Verified Review | Bhubaneswar to Bangalore. I had done a ticket for my brother, flight time was 10pm. We reached airport at 9.20 and they denied to take the luggage as it was too late and no more check in baggages are allowed. They charged 3K for a small bag and they said if you don't wish to pay, you can leave and come next time. And we don't have any other option rather to pay the money.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBhubaneswar to Bangalore
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"baggage got left behind"

(India)

Verified Review | The flight journey was fine. My baggage got left behind in Bangalore and I had to wait for it to arrive in the next flight and I had to travel to Abu Dhabi the next morning. They didn't even inform me. First time on AirAsia and the worst first impression.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangalore to Cochin
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no