AirAsia India

✅ Trip Verified | Hyderabad to Delhi. We were to fly from Hyderabad to Delhi, schedule departure was 2025 hrs, departed at 0005 hrs. Horrible Customer experience: Gate changed 5 times in 3 hours. Caused so much inconvenience for kids and the elderly. Some passengers were initially allowed to board a bus to the flight. They were deboarded and the aircraft was rerouted to Kolkata. Delhi passengers had to face the brunt. Finally, they brought an aircraft which was in HYD and same was used 4 hours later

✅ Trip Verified | Guwahati to Delhi. We get it its a budget airline. But if the flight is getting delayed then you should let the passengers know about the delay beforehand and not 1 hour before the flight.

✅ Trip Verified | Guwahati to Bangalore. I was travelling with my 2 year old son who was down with fever. The crew was very kind and empathetic and took personal care of us. On board one staff in particular made the journey very comfortable. Ground Staff was very helpful in Bangalore airport. Thank you very much to all the staff. Despite the flight delay, they were all so warm and helpful. I look forward to flying with AirAsia again.

✅ Trip Verified | Flew from Indore to Goa on Air Asia. Check in was easy - we opted for the paid front row seats and got them easily. Flight on time and ground staff were well trained. Crew on board however were very casual. The inflight supervisor spent the entire time while boarding was going checking her phone and chatting with other staff. Flight otherwise quite okay.

✅ Trip Verified | Bangalore to Kochi. One of my most favorite flight is now AirAsia. All the flight and ground staff are so amazing, good and polite. The most important thing for a passenger is the quick response for their queries. Its easy to connect with the representative and clarify everything which we require. Most attactive is the staff performance and dedication towards their job.

✅ Trip Verified | Ranchi to Bangalore. This was my first and last time traveling with AirAsia India. It was okay when the flight was rescheduled, but got frustrated after taking boarding pass, flight got rescheduled again 1 hour. I can understand there will be rescheduling but this is a very bad experience. Had a bad time for over 3 hours in this flight.

✅ Trip Verified | Goa to Hyderabad. The service by the inflight attendants was very good. The flight was the smoothest of all I had ever experienced. Even though the take off was a bit delayed the captain saw that we reach our destination on time. And the landing was the smoothest I ever experienced. The food options in their menu was also awesome.

✅ Trip Verified | Bangalore to Hyderabad one of the worst trip I have experienced. The bus to the plane was all tightly packed and the ac was not working. Aircraft seats not at all comfortable neither the plane was cool.

✅ Trip Verified | Pune to Kolkata. Lowest leg space provided by AirAsia India in the domestic sector. No self check in kiosk facility available. The seats are preassigned as per their convenience and they don't change it as per your preference at the airport. I had flown this airline last month on the same sector, but thought of giving it another chance. All I got was disappointment. Low cost but low quality of service.

Not Verified | I recently booked a travel from Chennai to Kochi and paid about three times the fare as excess luggage fees. But due to an emergency 3 hours prior to the departure time, I had to cancel my trip. I called the customer service and explained my situation. They didn't even offer me partial credit for a later flight. I ended up buying another ticket, at full price, including the luggage fees, for the following week. I would strongly recommend avoiding AirAsia at any cost!