AirAsia India

Not Verified | I recently booked a travel from Chennai to Kochi and paid about three times the fare as excess luggage fees. But due to an emergency 3 hours prior to the departure time, I had to cancel my trip. I called the customer service and explained my situation. They didn't even offer me partial credit for a later flight. I ended up buying another ticket, at full price, including the luggage fees, for the following week. I would strongly recommend avoiding AirAsia at any cost!

✅ Trip Verified | Goa to New Delhi. My flight I5 799 got cancelled at the last moment. Then my ordeal started to reschedule it. The customer service is totally poor. I called 6-7 times and each person gave a different story. I did a web check in before the flight got cancelled. It took them 8.5 hours to uncheck and they kept me sleepless throughout the night saying give them a call after half an hour so that they can reschedule. They don’t have any coordination and they live in a different world isolated from customers. My dream Goa trip ended a nightmare because of this poor, unorganised, stupid care persons of this worst air line. Never ever go with Air Asia!

✅ Trip Verified | Delhi to Kuala Lumpur. I would like to applaud the staff at the check in counter at the new Delhi airport for Air Asia. Two gentlemen in particular provided an excellent customer service in what could have become an issue for us and caused us major delays. They took extra initiative, made phone calls and assured us that the problem would be resolved soon. By keeping us in the loop and ensuring we made our next connecting flight on time. Thank you.

✅ Trip Verified | Jaipur to Bangalore. Worst airline to travel. Reschedule flight 2 times. No intimation for the same. Poor seating arrangement. Bad leg space and seat recline system. Other airlines offer better leg space. Overall bad experience.

✅ Trip Verified | Jaipur to Pune. I was on a family vacation with my wife and 2 kids. I could not do web check-in and I see all the seats gray out saying seats are booked and not available. Auto allocation of seats provided my both kids seats on 3rd Row and for me and my wife in the 28th row. At the counter on airport, when I asked to provide seats for all members in one row, they say either you sit on the allocated seats or I have option in paid seats. So to sit with family I had to pay 750 RS extra.

✅ Trip Verified | Bangalore to Delhi. We are a couple travelling. We are tried doing web check 10 hours before the flight and it showed us seats at different places. Hence we didn't do it. We came to counter 1 hr 30 mins before and the attendee allocated same seats which were showing while we tried web check in and she was saying no seats left, only paid seats are left. Now we have to come at least one day before to do check in.

✅ Trip Verified | Vishakhapatnam to Bangalore. Me and my young daughter were travelling. We were given seats in different parts of the aircraft and ground staff said if we want to sit next to each other we need to pay for the seat. This is really cheap tricks. if they want us to pay for this, why don't they include in the ticket price? I will never travel AirAsia again. Pathetic

✅ Trip Verified | Bengaluru to Chennai. We were made to wait for half an hour in the baggage drop line. Line was short, staff were inefficient. Our e-boarding pass expired before our flight and we had to get a new one with different seats. We had to wait for the bus again for 10 minutes in the hot sun before we could board the flight. We took AirAsia from Chennai to Bangalore as well. Similar experience. Staff are inefficient (ground crew) and processes terrible. Not recommended at all.

✅ Trip Verified | Travelled to Banglore from Hyderabad in AirAsia. It was my first experience with them. It was a nice experience and the staff were kind and gentle. The main problem we faced was the price of food and drink. What were those prices? Those amounts were too much to be paid. We paid good amount for the travel, then why do you charge so high for food? The rest of the facilities were great.

✅ Trip Verified | Guwahati to Delhi. The flight arrival was not on time, they said there are weather issues as reason for delay which there was not. Normal weather outside at time of landing, booked cabs missed, reached home late, was veryhungry and tired. I requested a window seat but they denied that as well.