Air Transat

✅ Trip Verified | Absolutely the worst airline I’ve flown. They will delay you, give you one meal for an 8+ hour flight, incredibly uncomfortable seats and charge $11 for a blanket. We were given dinner and our breakfast was a slice of banana bread. On the flight back home we were also in the worst terminal at Paris CDG. The price of this flight was not even remotely affordable.

Not Verified | We paid for eco plus despite having the basic economy tickets and then booked my elderly grandmother separately on the expensive exit row seats to ensure she had enough room to manoeuvre. Upon boarding the plane I realise they have changed our selected seats which we paid for without telling me and so then have to speak to the stewardess about asking other people to move, they also switched my aisle seat for a middle seat which I find ridiculous. On top of that these seats we had paid a lot of extra money for were the most uncomfortable seats I have ever sat in. They are designed with a immoveable armrest that is tiny we all came off the plane with bruises on our thighs because of the tightness of the seat, the flight was genuinely painful and none of us are extremely big people so I can only imagine someone who is a bit bigger would genuinely be unable to sit in that seat for the flights duration.

Not Verified | I was disappointed with the service and seating on my recent flight. For the price paid, I expected a more comfortable experience and better customer service. I hope the airline takes this feedback into consideration for future improvements. Unless you are travelling to Europe or perhaps to an other place but truly enjoy the pain and discomfort of seats that don’t recline, do not book. P.S The staff aren't even nice.

✅ Trip Verified | Our family was very impressed with our first flight with Air Transat. The Check-in and boarding process was smooth and efficient. Staff were friendly and very competent. The onboard experience was pleasant even though an older aircraft was utilized. We were pleased to have good legroom in economy seats for the nine hour flight. Flight attendants very friendly, efficient and attentive. The flight was delayed, but only about 15 minutes late arriving in Toronto. We most certainly will fly Air Transat again.

✅ Trip Verified | Worst flight experience of my whole life by a huge gap. The 4 hour flight took almost 10 hours and waited more than an hour inside the plane in the airport to be assigned to a gate. I nearly lost my next flight which was supposed to have 5 hours connection time. They used buses to transfer passengers to the plane. We waited standing inside a still bus parked in front of the plane for 20 minutes and transferred back to the airplane:)) but since couldn’t go back inside the airport, they asked us to sit down on the floor. The staff didn’t bother to speak english to the passengers of an international flight to Amsterdam.

✅ Trip Verified | My initial experience with Air Transat was positive, but upon arriving in Montreal, I had to walk several miles to catch my connecting flight and stand in long lines. Because I have a learning disability and anxiety (and Air Transat does not offer assistance), I had to rely on asking Air Transat agents at the terminal for help. I eventually sat where I was advised to sit, which was to the left of the gate, where I could not hear announcements and missed my window to board. While the agents on site were very understanding, the Air Transat hotline that I was told to call offered no assistance. I was not given the option to rebook the flight. Instead, I found myself stranded at the airport for 48 hours (!) and had to pay for a brand-new ticket. I repeatedly called the customer service hotline, but agents there were very rude and offered no assistance. After 200+ flights, this is the first really bad experience I've had.

Not Verified | I want to write a review about the agent David Ngoie from AIr Transat he helped me a lot since I had to change the name on the flight i booked to match my daughter's passport, I tried with the third party I booked with Flight Hub and they wanted to charge me a big amount to do that even though this was only the next day to my booking, I called Air transat and the first agent i spoke with didn't even want to check and told me flight hub has to do it. I called again and David answered and took the time to review my reservation and was able to do the change and sent me confirmation with no fee or any complications. Thank you so much David

Not Verified | This is a review for the customer service. I booked the most bargain bucket eco-budget ticket and then realised I made a mistake on my booking - worth over 1000 USD. Even though they had no obligation to refund me, they did - every penny. Took some time because they had to get approval from the accounts side, etc, but just showed how much they go above and beyond. Air Transat - thank you!

Not Verified | If you have a other option take it. Flight was delayed 3 times before they told us it was cancelled and rescheduled for the following day due to weather it was sunny when they cancelled our flight) then the flight that was scheduled after ours went out. There was no compensation given, so no hotel room no food vouchers and no compensation for a lost night at the resort. We paid for seat selection and weren’t seated where we paid for and just told to call our travel agents. I will never fly with Transat again. They completely ruined our trip. On our flight home they didn’t restock the plane so we were left with whatever food was leftover from the flight before ours so we got old stale pizza.

✅ Trip Verified | The airline and onboard service was perfect. My issue is with the resort commute service only: I was left in resort with my partner just because of having 3 minutes delay in coming to lobby! Not even 5 min they wait, and I had to pay $60 to taxi to airport in Porto Plata. I complained about it and person in charge, provided some nonsense instead of giving a convincing response. Not happy with the service there.