Air Transat

Not Verified | The airline is dysfunctional, from check in to on board and deplaning. Their lack of knowledge is baffling and their customer service and experience is so poor 0 stars would not do it justice. Our reservation was not honored (purchased extra leg room for ease of maneuvering and comfort while traveling with our infant) that only 1 of the 3 passengers who purchased these accommodations were given. In flight crew was not only rude, we felt discriminated against due to traveling with an infant. When deplaning in Montreal we were told by 6 different inflight and ground crew members that our stroller would be moving along with us to Toronto and would not be at the gate but would be with the oversized luggage if not at the gate when landing at our final destination in Toronto. Needless to say this was not the case, and over 2 months since returning from our trip we still do not have any information on this stroller. When contacting the airline for hours and days they were no help and continued to give us a run around with no solutions offered. I took the step of sending a message to the CEO via LinkedIn in the hopes of making progress. This too proved to be underwhelming as they passed me off to another representative (which I understand and expected) who still has provided no solutions and empty promises. We were assured that we would be refunded for the additional cost of thee extra leg room seats that were not honored, but 3 weeks later still nothing from the airline, and multiple correspondence have been ignored. We took the step to purchase a new stroller ($430 USD) to replace the same one we originally traveled with with the promise of reimbursement which has been an even bigger struggle to recoup. Again my family has flown this airline for the last 20 years with no issue for their annual trip to Greece to visit family and friends. This will no longer be an airline we support and I will go out of my way to discourage anyone I come in contact with from choosing them.

✅ Trip Verified | If you book a codeshare flight, there is no way to checkin or manage your flight online. No allergen free meal was offered as part of booking. Seats are narrow. My connection was with their codeshare partner, Porter. When I checked in at the airport, Porter could not print me a boarding pass. I arrived in Toronto and no Air Transat employee could print me a boarding pass airside. This meant I could not access the lounge of which I am a member. When an Air Transat staff member finally arrived at my gate, she could not assign me a seat and printed me a standby ticket. I would be happy to purchase an aisle seat on a discount airline, but since there is no way to manage your flight online this wasn't even an option.

✅ Trip Verified | We are very grateful and thankful to all the employees. These employees are exceptionally amazing friendly and helpful. One employee stands out is Air Transat handicap aid Mario Ho. Please recognize and acknowledge his dedication and hard work for your company. Air Transat is such a wonderful company!

✅ Trip Verified | Sadly I do not recommend this airline that boasts itself as being voted best leisure airline of the year by SKYTRAX! As I have flown this route before a few years ago and again this March down south to Mexico their quality of service has downgraded a lot! The staff is unhappy or so or seems the on board service is that which resembles carriers like Frontier and Spirit. They no longer offer the option of pre ordering a gourmet meal since the food for this route is minuscule and awful! The seats are uncomfortable and the aisles are so narrow I don’t know how their flight attendants can get through especially in an emergency. The only thing going for them is the monopoly of a direct flight from Montreal to Athens alongside Air Canada. The language fluency in French was horrendous as the head flight attendants struggled both in French and especially Greek like they were reading off cue cards. Canada is a bilingual country and therefore the staff on board should be bilingual at the least. There were flight attendants on both flights that spoke no French. Sadly they have a lot of work to do on their image, concept and staff satisfaction. By the way the ticket we paid for was not cheap and had no flexibility. I am dissatisfied and disappointed and would prefer to fly a different airline on our next trip!

✅ Trip Verified | Our Air Transat service (with its own logos on the aircraft) was operated by SmartLynx Airlines. This was our return flight home. Gone was the inflight entertainment system, charging sockets, individual air conditioning and with it any personal space and comfort we enjoyed with the same airline (Air Transat) a week earlier. I'm 5'2, felt claustrophobic and couldn't even turn in my seat. My partner is 6'1 - his knees were practically up behind his ears. Staff were generally uninterested. Loud pop music was playing through the speakers when we were boarding and remained on for almost an hour until we started taxiing (and enough people complained), then as soon as the fasten seatbelt signs went out, all lights were swiftly dimmed leaving people to scramble for their essentials in the dark. 2 hours later (midnight at the point of departure) lights went on again just as people had started nodding off and they started serving dinner (which everyone presumably already had as it was an 11pm flight) after this lights went off again. The young children and babies on board had become confused by all the fuss and started loudly crying which continued for over an hour. 2 hours before landing staff started handing out breakfast rolls which ran out before they even got to our row. No apology or explanation was given. (Not that we were in any state to eat.) We had issues checking in for both the outbound and inbound flight, which is unusual and caused unnecessary stress and inconvenience. The Air Transat website is near unusable. The app is OK. Check-in staff will attempt to scam you out of money over issues at their own end. All in all never again.

✅ Trip Verified | Horrible seats. too small. Struggled all the way even after buying XL seats for 300 CAD $ Never will use again. space for foot was ok but buttocks of my spouse did not fit at all to seats.

Not Verified | This aircraft doesn't have any charging ports for personal devices, and it has no screens for entertainment. Terrible service, even the discount airlines are better.

Not Verified | We booked club class in order to ensure a good overnight travel on our return and have access to lounges on both legs. The overall experience with air transat was less than satisfactory and with the difference in price between economy and club flex we expected a better service. The aircraft are old, seats in business do not fully recline and the food and service are mediocre. You get a flimsy blanket, no cushion. So really not up to business class standards. Access to business lounges is inexistent. In Rome no agreements with any of the lounges and in Montreal, could access a lounge by paying extra which is not in line with what air transat announces on its website. To note that staff at check in were probably instructed to remain vague on lounge access as we were not informed that no access was available but were pointed instead to lounges who turned us away with contempt. A very disappointing experience not to be repeated.

Not Verified | I am not travelling until March 2024, but just booking has been a nightmare. I’ve had to call numerous times as the tickets keep being issued incorrectly. I’ve spent hours on the phone. To date, I’ve had to call 6 times! No one seems to be accountable and zero customer service.

✅ Trip Verified | On overnight flight to Rome, my lay flat seat was broken and charging station was not working. Flight attendants were very helpful but when contacted Air Transat for a refund on the club class fee they said end of story. No attempt at any accommodations made. Avoid using them.