Air Transat

✅ Trip Verified | I had a highly disappointing experience with Air Transat at check-in. The agent at the counter seemed overly concerned about my carry-on bag, insisting I check it in because it was larger than the measurement line by half an inch. Her tone and attitude were rude, dismissive, and sarcastic. Another colleague joined in, showing the same lack of customer service skills. After a frustrating exchange, they finally allowed me to do a gate check-in, where I handed over my bag without further issue. I noticed many passengers with larger bags than mine, which makes me question the fairness and consistency of their enforcement.

✅ Trip Verified | I have travelled with Air Transat numerous times but the last three times the flights have been delayed (either travelling out or back) 3 hours plus. We were due to fly back on 2nd March from Punta Cana At 8.30 pm. We were called to the gate to board and just left there for just shy of 4 hours. We were given no information at all as to what the reason was for the delay. Air Transat staff claimed they didn’t know why either. I did received an email to say it was delayed due to operational issues and that is the only information we received at this point. We were given no drinks or anything for the whole wait. After three hours they told us the flight was cancelled and they were looking for a hotel for us. My husband was due in work the next morning so this was a huge blow to him. He was scrambling round trying to get wifi (because none of us had access to the free wifi and had to pay after two hours) so he could let his colleagues know he wouldn’t be in the next day. It was so stressful. We were then told after half an hour that the flight would be taking off after all!!! We then flew off nearly 4 hours late. All they have is on the flight was a soft drink. Not even a pack of peanuts. When we were all seated the captain apologized for the delay and said it was due to a hold up of paperwork! Words failed us… The captain then went to ask us to review the airline as it was voted best airline for 2024 - the whole plane of passengers just roared with laughter. To be left for nearly 4 hours without any information or even a drink is one of the most frustrating you can do to a customer. We deserved to be treated better. Instead of getting home around 1.30 am we got home at 6.15 am - we lost a whole nights sleep! It took the whole of last week to recover. I know things happen with flights that can’t be helped but to mess 200+ paying customers like this over “paperwork” is an utter disgrace. So this is our review! We will be avoiding Air Transat holidays in future. Never again!

✅ Trip Verified | I recently traveled with Air Transat, and unfortunately, the experience was far from satisfactory. First of all, our flight was significantly delayed, without any real explanation or compensation, which complicated our organization. Once on board, comfort left something to be desired: the seats were extremely narrow, making the journey uncomfortable, especially on a long-haul flight. Meal-wise, the quality was mediocre, well below expected standards, which is all the more regrettable when you spend several hours in flight. Finally, I found that the consideration for families with children was quite average, with little special attention and a lack of flexibility to facilitate their trip. Overall, this experience disappointed me, and I will think twice before booking another flight with this company. And I won't recommend anyone to take it. J’ai récemment voyagé avec Air Transat, et malheureusement, l’expérience a été loin d’être satisfaisante. Tout d’abord, notre vol a subi un retard important, sans réelle explication ni compensation, ce qui a compliqué notre organisation. Une fois à bord, le confort laissait à désirer : les sièges étaient extrêmement étroits, rendant le voyage inconfortable, surtout sur un vol long-courrier. Côté repas, la qualité était médiocre, bien en dessous des standards attendus, ce qui est d’autant plus regrettable quand on passe plusieurs heures en vol. Enfin, j’ai trouvé que la considération pour les familles avec enfants était assez moyenne, avec peu d’attentions particulières et un manque de flexibilité pour faciliter leur voyage. Dans l’ensemble, cette expérience m’a déçu, et je réfléchirai à deux fois avant de réserver un autre vol avec cette compagnie. Et je ne recommanderai à personne de la prendre.

✅ Trip Verified | Air Transat stranded us for 15+ hours. Our flight, originally scheduled to depart at 12:00 PM on February 16, 2025, was delayed repeatedly, with no clear explanation or resolution. As of now, it is nearly 12 hours past our scheduled departure time, and we have been informed of yet another delay, pushing our departure to 3:00 AM on February 17, 2025. The reasons for the delay have been inconsistent and vague, ranging from "operational reasons" to "technical and safety" concerns. This lack of transparency is unacceptable, especially when passengers are left stranded in the airport with no access to basic necessities. To add insult to injury, Air Transat took us back to a resort for 6 hours, only to force us back to the airport knowing full well they had no flight ready for us. Air Transat has blatantly violated the Air Passenger Protection Regulations which require airlines to provide meals, refreshments, and accommodations in the event of significant delays. Despite being legally obligated to care for passengers, Air Transat has done nothing to alleviate the suffering of those stranded. This is not just poor customer service – it’s a complete disregard for passenger rights.

Not Verified | The return flights were uneventful and on time but they had run out of onboard food purchase options except 1 breakfast sandwich for $9.49 by the time the cart reached Row 37. There were two beverage offerings on the flight to Cuba but only one on the way back. The scheduling of their flights to virtually coincide with those of Sunwing results in long lineups to get through security and inadequate space to accommodate all those waiting their turn for screening. My only other comment is related to AirTransat's relationships with the all-inclusive resorts on the cayos of the Atlantic side of Cuba. When we booked a 3 week vacation over Christmas and New Year's there was no warning that conditions following the two hurricanes in November were negatively impacting the quality of their all-inclusive offering. Never again!

✅ Trip Verified | Both legs of my flight were much better than expected. The aircraft was clean and fresh. The cabin crew were pleasant and efficient. Check in was a breeze on both legs. Flights departed and arrived as scheduled. The seat was just fine for a 4 hour flight. I am a normal-sized person. I would certainly fly with them again, given the overall experience.

✅ Trip Verified | There was a problem with the plane so they decided to put a smaller plane. Fighting now for reimbursement because I was not offered the seat or services that I had paid for which cost a lot of money when paying for two people and they were not willing to work at all. They still wanted to charge me for all my food and drinks, even though that they could not provide me with club class. Will definitely never be flying with air transit again. This was leaving from Toronto to Cayo Coco not only that one talking to the flight attendant to try to get information. They didn’t really want to help me out in anyway, or give me much information. You also do not get priority boarding like advertised. I totally understand that if there was an issue with the original plane and having to switch is out of their control, but then making the accommodations or making up for it on the return flight is the least they could do.

Not Verified |   We flew from Toronto to Paris. Flight attendants were very helpful and welcoming. We especially appreciated Emerson’s help. He was great! Ground crew were great, too!

✅ Trip Verified | We know Air Transat specs for carry on baggage are ridiculous compared to industry standards and nothing besides a tiny purse fits in their metal tester but at the same time, most experienced air Transat agents don't make a fuss out of it and understand that people who travel buy regular carry on size luggage not air transat size luggage for their trips. However what we found absolutely appalling is that it is subjective from agent to agent. So on our inbound Transat flight from Canada to Europe, we checked in our carry on free of charge as well as another 7 European flights on smaller planes but we got unlucky sucked into an unexperienced agent in Paris who made us pay 80 euros for a standard carry on luggage! Its a pure roberry. Either apply rules and make everyone pay (80 % of carry on luggages don't fit in the transat mold) but don't leave it in some subjective baffoon hands.

✅ Trip Verified | I booked a flight on Air Transat for September 25, 2024. The company decided that it would no longer operate flights on that date. She decided unilaterally to change my flight date to September 27, 2024. And it is impossible for me to take this flight on September 27, 2024. I know my flight is not refundable or anything else. I purchased my ticket through my credit card company. I contacted them and asked to schedule my flight on September 23 (place available and approximately the same price. I will pay the difference). But they don't want to. I'm going to lose my flight and I'm going to lose my money. Why not give me the opportunity to fly on September 23 instead of September 27. Places available. J'ai réservé un vol sur air transat pour le 25 septembre 2024. La compagnie a décidé quel ne faisait plus de vol à cette date. Elle a décidé unilatéralement de modifié ma date de vol et de mettre le 27 septembre 2024. "Et il m'est impossible de prendre ce vol le 27 septembre 2024." Je sais que mon vol n'est ni remboursable ni rien d'autre. J'ai pris mon billet par l'intermédiaire de ma cie de carte de crédit. J'ai les ai contacté et demandé de mettre mon vol le 23 septembre (place dispo et sensiblement le même prix. Je vais payer la différence). Mais bon. Ils ne veulent pas. Je vais perdre mon vol et je vais perdre mon argent. Pourquoi ne pas m'avoir donné la possibilité de voler le 23sept au lieu du 27. Places dispo.