✅ Trip Verified
| We flew a very early-morning flight from Toronto to Holguin, Cuba on February 10, 2020. This flight necessitated getting to the airport at about 4 a.m. I had done an on-line check-in and was heading to the airport's luggage check-in (as we have done before) but a staff member directed us to Air Transat's Options Plus check-in counter which had nobody there. The on-line check-in was easy, as it had been on previous Air Transat experiences. Check-in was easy, even though we had four checked-luggage suitcases. We were using Options Plus for the little perks which included first-of-line check-in and extra weight allowance. Our flight, TS0656 left on time and arrived in Holguin on time. Along the way, the flight staff proved friendly and we received the Options Plus goodies for which we had paid upfront. We found our seats, 19H and 19J comfortable and we enjoyed the movie selections. The screen system worked perfectly and watching movies and listening to music helped to pass the time as we flew above the clouds. Our return flight, TS0657 left Frank Pais Airport slightly ahead of schedule, after our having passed through customs to get to the waiting room. Once again, we enjoyed the Options Plus benefits - not counting the extra-weight allowance, because we had only two suitcases on our return trip. Once again, the flight staff were excellent. Our return-flight seats were 18H and 18J and comfortable and the in-flight movie system worked fine. On both trips, the toilets were clean. On both trips, Options Plus allowed us to choose from the menu and enjoy a sandwich and a drink. The sandwiches were fine. I had the "Montreal sliced meat" sandwich and my partner had the turkey sandwich. Both were fine and served the keep-us-going until another meal purpose. At the end of both flights I commended the Air Transat staff for their fine service. But this is something we have grown to expect from Air Transat which we have been using two and three times a year to fly to such places as Europe (mostly Gatwick in London), Cuba (mostly Holguin) and Mexico. I sympathize that some people don't get the same excellent experience that we have had with Air Transat. I was particularly concerned by a review by Alice G., who noted that prepaid and preselected seating was not given to her on a flight. This happened to one of our family members with Air Canada and caused tremendous distress. Air Canada is in the process of buying Air Transat and my hope is that the excellent service we find with Air Transat does not diminish to a lesser standard because of new ownership. In the meantime, thanks to Air Transat!