❎ Not Verified
| Toronto to Venice via Montreal. Flight from Montreal to Venice was delayed for 3 hours, we were left on the tarmac with no air con, no food but access to the toilets. Cabin crew disappeared and were nowhere to be found, I had to look for cups and water, which I poured for myself and several other passengers - felt like I was working harder than the cabin crew! Cannot fault Air Transat for the delay due to weather, but can fault them for not a least trying to make the delay a bit comfortable by keeping the aircon on and offering refreshments. Flight from Venice to Toronto was the worst I have ever experienced. The plane was dirty and in general, poor shape. Booked and paid extra for better seats which we did not get. The cabin crew was unhelpful and actually made the situation worse by their total lack of concern. I later found them sitting in the back braiding each other's hair and giggling like schoolgirls, they were also using some type of acetone nail polish remover on each other, which made things more unpleasant as the stink of it in an enclosed area of the plane was bad. The flight director was rude and offered no assistance to our seat issue. She actually inflamed the situation by her general rude demeanour and lack of concern - there was no customer service to speak of for her nor the crew. Follow up later with Air Transat took three phone calls, two emails and a webchat in order to receive a refund (not posted to our visa yet, so we will remain hopeful that it will actually be processed). I would seriously warn anyone with any medical issues and/or small children to stay away from Air Transat. The lower price may be appealing, however, you will pay in other ways. You may no receive your upgraded seats, and there really is no one to help you, either on the ground and via the customer relations line, if you need assistance.