"airline ruined my trip"
G Macey (Canada)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Toronto to Cancun |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
18th April 2024 : Air Transat response
Hello, we apologize for any inconvenience this situation may have caused. We understand that this is not how you want to start your vacation. Our customer relations team will get back to you by email once they have processed your claim request. If you have any more questions, do not hesitate to contact us by chat on Facebook, Instagram or X. Thank you. /Alexe
"not recommend this airline"
Deanna Ford (Canada)
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Jamaica to Toronto |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
22nd February 2024 : Air Transat response
Hello Deanna, we appreciate the time you have taken to write about your experience flying with us. We apologize for any inconvenience this flight delay may have caused. Kindly write to us by chat, either on Facebook, Instagram or X, and we will refer you to the proper forms to fill out if you wish for compensation. /Jessica
"demanded the blind be closed"
M Warten (Canada)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | London Gatwick to Toronto |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
22nd February 2024 : Air Transat response
Hello, my name is Jessica. Thank you for your message, one I read carefully. I'm sorry that you didn't have the experience you were hoping for during your trip and that you had to go through this. I would like to mention that this type of situation in no way represents the experience we want for our passengers. We wish for them to travel with a feeling of safety and acceptance. Please note that you can always write directly to our customer relations department by filling out this form via this link: https://www.airtransat.com/en-CA/forms/Post-travel-questions-comments-or-claims-excludi. They will get back to you in between thirty to ninety business days. If you have any more questions, do not hesitate to contact us by chat on Facebook, Instagram or X. /Jessica
“we have yet to hear anything back”
O Sproul (Canada)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Toronto to Cuba |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
12th January 2024 : Air Transat response
Hi there, I am sorry to read that the resort wasn't up to your expectations. I sincerely apologize for the delays in response, the customer relations team is working very hard to answer all the requests they receive. I assure you that you will receive a response by email. Thank you. /Alexe
"don't care about their customers"
K Daysen (Canada)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Toronto to Cayo Coco |
Date Flown | January 2024 |
Value For Money | 12345 |
Recommended | no |
12th January 2024 : Air Transat response
Hello there, I'm sorry to read that the incorrect airport was booked. Please send us a private message via the chat on our website and an agent will be happy to assist you. Here's the link to chat with us : https://www.airtransat.com/en-CA/travel-information/customer-service/contact-us Thank you. /Alexe
“flight crew were friendly and efficient”
Rob Carg (United Kingdom)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Glasgow to Toronto |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
2nd December 2023 : Air Transat response
Hi Rob. I am glad to read that you had a great experience flying with us. Hopefully, we'll see you again soon. Thank you! /Alexe.
"love Air Transat service"
Robert Curotte (Canada)
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | Toronto to Varadero |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
23rd November 2023 : Air Transat response
Hi Robert, this is so nice to hear. Thank you for taking the time to express your satisfaction. We wish you a really nice trip to Costa Rica. Leo
"the most uncomfortable seats"
K Williams (United Kingdom)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Gatwick to Toronto |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
23rd November 2023 : Air Transat response
I completely understand your frustration and I am sorry your trip with us was so disappointing. Sometimes operational change can change your seats at the last minute and we always try to assign you some equivalent seats depending on the availability and the aircraft configuration. You can always make a claim directly on our website by completing this online form: https://www.airtransat.com/en-CA/forms/Post-travel-questions-comments-or-claims-excludi However if you were not comfortable in the seats with more leg room, I invite you to try our Club class cabin with spacious and comfortable seats. Leo
"short of my expectations"
Rami Battika (Canada)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Montreal to Puerto Vallarta |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
23rd November 2023 : Air Transat response
Hi, thank you for taking the time to share your experience with us. Your opinion is important and we want to improve the satisfaction of our customers and their whole experience. I sincerely apologize for the delays in response, the customer relations team is working very hard to follow up on all the requests they receive. I assure you that you will not be forgotten if you complete the online form. Leo
"The airline is dysfunctional"
Chris Pettis (United States)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Athens to Toronto via Montreal |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
22nd November 2023 : Air Transat response
Hello Chris, Thank you for the time you have taken to leave your comments about your flight. I am truly sorry about the experience you've had. I can assure you this is not the standard we aim for as we wish comfort, security, and ease for each of our passengers, even the ones traveling as a family. If you have indeed filed a claim and complaint to our customer relations team, please know that they can take up to 90 business days to process it. I promise everyone from the department is doing the best they can to acknowledge these as quickly and as efficiently as possible. If you wish for a follow-up and or have any other questions, do not hesitate to contact us through chat on Facebook, Instagram, or Twitter and we'll do our best to assist you. Jessica