✅ Trip Verified
| I was planned to travel with an animal, a 3 month old rescue kitten I had acquired on my trip there. i researched everything we needed to have and paid the $50 add on fee for animals in cabin, we had all the requirements. My cat's documents put her birthday on the lower end of her possible age in order to help up cross the border of Canada. We put her birthday as 2 months when she really was a 3 month cat, Obviously this caused complications at the check in counter since air transat requires animals to be 12 weeks in age, I tried to reason with the clerk to say that the age was an estimation and that indeed she was within the age to fly, Yet she was denied. Realizing that the airline needed documents confirming her 12 week age, my husband and I ran as fast as we could to another veterinarian clinic and got brand new health certificates, the vet inspected her and and verified her 3 month age, we got a rabies vaccine and returned as fast as we could to the airport. This is where I absolutely can not believe was happened next. The manager for the Puerta Vallarta representative team of Air Transat denied my cat onto the plane again with no reason. She had all documentation that was necessary for the politics of the airline and for us. All bases were covered, we presented all necessary documents and there was absolutely no reason for her to be denied to travel. I am absolutely sickened at the lack of respect Air transat has for their flyers. My cat is now in the hands of someone I was lucky enough to run into who can care for the cat temporarily until I figure out how to get her back into Canada, It has costed us stress and money that we were not prepared to spend.