Air Transat

Not Verified | The seats are good since I paid extra to get it. However, my meal selection was vegetarian and I was given a chicken meal. Thank God I am always cautious and these situations make me more paranoid and not trust people and services. I was given chicken pasta instead of veg pasta. I called the rep and asked if this was veg or chicken. The guy laughed and said no it's chicken, it's a mistake. I am vegetarian because I have severe allergies to meat, fish and seafood products. He went and brought back a veg pasta and there was no apology nothing. Gave me butter but no bread but others got bread. The movies are same as other Air Transat and old ones. I paid extra to get this?

Not Verified | Montreal to Brussels. Worst flying experience so far in my life. Upgraded to economy plus, to make sure of priority luggage handling. Its been a week since I landed now and no new of my lost luggage yet, which I need to properly execute my job. No way to get proper response and help the claim of being available 24/7 is a blatant lie. Next to this in flight there was no option for my dietary restriction to which the staff promptly gave me chicken and pasta, where I just made clear I don't eat meat. Truly terrible and costing me money at this moment every day I can't do my job properly

Not Verified | Toronto to Fort Lauderdale. This is the worst customer service ever. I bought some tickets from Toronto to Fort Lauderdale for September 9, 2022. Since Immigration Canada has not sent me my new permanent residence card, I cannot travel. I have been trying to communicate with Air Transat for days and finally, after an hour and fifty minutes of waiting, they answered me in customer service. After explaining the situation to the woman who answered, she promised me that everything was resolved and that I only had to call my agent (Flighthub), and that they could give me the credit to travel on another date or when I received the new permanent resident card. So I called my agent but they checked and there was no note on the reservation. And they told me that I should call Air Transat again. I have been trying for the last two days with no success. I have called several times and after more than an hour of waiting per call, this is disconnected by Air Transat. My trip is scheduled for tomorrow morning so I will lose almost CA$1000 due to Air Transat's lousy customer service. I don't understand why the woman told me this and she didn't do anything. It's totally unfair

Not Verified | This was my third experience with this airline this year, and will be the last. I have never departed on time and they seem to have very poor organisation. The way they treat passengers is not friendly and they are not helpful at all. Boarding chaotic and priority order not respected. On our last trip we were travelling in club class and our luggage had special tags and were supposed to be delivered first at arrival - they lost our suitcase. Their website instruct passengers to contact their agent at the airport, but there was no air Transat agent or desk at Basel airport. The airline was totally unhelpful and to date we have not heard anything from them or any other party regarding our lost luggage. No idea if our luggage was lost at Montreal airport, Basel airport or stolen. No apologies, no compensation. What is the point of paying an extra fee for a better service if there is no service in the end.

✅ Trip Verified | My flight to Lisbon and back to Toronto was a nightmare. The plane was so old that not even a logo had, the chairs didn’t work, the arm chairs were broken, the meal - couldn’t touch a thing, it’s unbelievable how a company like Air Transat uses these kind of planes and charges the ridiculous amount of money for the tickets. I will never again buy a flight with Air Transat.

Not Verified | I flew with Air Transat because the tickets were cheap. Now I know why. I took 3 flights with this company. Each flight was at least 30 minutes late. I had two returning flights. Because my first flight was late, I scrambled and ran to my 2nd one. No surprise, it was late. When I went to board, I was informed that AT rebooked me to a later flight due to the delay of the first flight. I requested to stay on my original flight. The attendants were unable to make this happen electronically despite (1) my seat still being available and extra seats available and (2) me actually being there and on time. I had no voice or autonomy in this change, which was unreasonable and surprising. I will never fly with Air Transat again. I will never recommend that my friends, family, or colleagues fly with Air Transat. Frustrating and disappointing experience.

✅ Trip Verified | Air Transat provides an unbelievably poor customer experience. My flight was delayed by 3hr in Gatwick resulting a missed connection and loss of baggage. Furthermore the check in staff at Gatwick were aware I would miss my flight and were unable to rebook my itinerary. Really poor customer experience. Furthermore following the loss of my baggage the airline handed my luggage to a really poor no name courier firm at Toronto who are seemingly unable to communicate. Again any other airline would use a reputable firm such as UPS, FedEx or DHL. Finally the A321 provides a really poor experience flying transatlantic. In total you are best spending your money on a full service airline such as British Airways or Lufthansa.

✅ Trip Verified | Would never recommend this airline. Let start off with the first flight where I purchase flight and upgrades to reserve seating and leg room. Roughly 700 additional each way plus the previous 1000 for the ticket. The day of the flight they decided to charge the plane and remove my reservation to the seats I paid for. Then placed me at the back of the plane with zero leg room. Being a 6ft tall male makes the seating they gave me quite uncomfortable. The plane was unfit to fly exhaust fumed from the engines entering th cabin, the seats falling apart and major electrical issues. Had the reading light on my flight on for 7hrs, no one could turn it off cause the button on my seat controlled the seat 5 rows ahead of mine. On top off all of this the flight team did nothing nor served drinks. Went 7hrs with out water was a joke. On the return flight same seat scenario occurred. My seats were changed even though they were pre reserved and then reconfirm after the first flight was a mess. They still managed to mess it up, along the flight the in flight manager was harrasing my parent who dont speak English, who had paid and reserved seating front row before first class (which they were trying to take). They want to give it to a young couple with a baby. So i came up from the rear of the plane to diffuse the problem and move my parents to help out the young couple out. Even though the couple was completely rude and disrespectful, we still helped out at our cost even though not only me paying 700x4 for upgrades which would of covered my parents to be moved to first class. They put them in the back of the plane and took out upgrade money. I began the claim in July and it is now 30+ days and they have yet to reach out to refund my money for the upgrades.

✅ Trip Verified | I booked an emergency flight to Amsterdam, but I got rejected while checking in because I don't have three doses of the covid-vaccine even though your own website and Amsterdam's government website states that you only need two to travel from Toronto to Amsterdam. I am considered fully vaccinated. You cost me not only missing the funeral, but my time, gas, tears, and money.

✅ Trip Verified | Toronto to Dublin. The worst airline anyone could ever think of, with ridiculous service and overworked staff. Lost baggage and nobody is even looking for it. My worst experience in air travel.