Air Transat

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 778 reviews
5/10
3 star Skytrax Rating
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2/10

"The worst part was the food"

(Canada)

Not Verified | I flew home from Rome to Toronto an almost 10hr flight. First we were given separated seats (traveling as a couple) the check in attendant was rude and kept us waiting for 20 minutes didn't even mention that the seats weren't together. The flight was delayed for 18 minutes, no communication. The worst part was the food, it looked like left over boiled chicken with some nasty sauce and soggy tasteless veggies. Best part was the friendly air hostess and the smoothest landing.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Toronto
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



1st November 2023 : Air Transat response

Hello Richard, I'm sorry to read your experience with us was not up to our standards and expectations. We always wish for our passengers to have the best experience possible and I wish it could have been the case for you as well. However, I'm extremely glad to read you enjoyed the service given by our flight attendants. Pascale

1/10

"Worst experience I’ve ever had"

(Netherlands)

Trip Verified | Abysmal customer service! While the flight and onboard service were fine, the customer service is shambolic. During transit, they lost my backpack. There was no one at the counter to speak to, so you had to call their emergency line (together with a dozen other passengers). During the call they verified my details, where they made a typo which resulted in me missing their emails regarding my bag. They only found out once I contacted them about whether they had found my bag. They said they were not able to reach me, even after confirming my details 3 times. Then they said it would be at the Montreal airport and they would contact me to send it to Ottawa (I was travelling across the country). By the time I had left Ottawa in contacted them again regarding the status of this case. They said they sent it to Toronto. That was my next destination, so I asked if they could leave it there so I can pick it up. I went to Toronto airport and the bag was nowhere to be found. Contacted them again and they said it was in Montreal. None of the customer service agents was able to answer my question and I kept having to repeat the case to every single on of them. They told me to contact the lost baggage department (only via email), but they did not respond. After two weeks of persistent calling, I received my luggage. In the meantime I had to buy a new bag and clothes etc to be able to travel. According to the lady on the phone, I could just file a complaint and attach the receipts so I would get compensation for the incurred costs. So I did. Never heard anything back from them. I made the request 3 times, because there may have gone something wrong. Until today, I haven’t heard anything from Air Transat! This has cost me an extra few hundred dollars, which they said they would repay me. All in all the customer service was completely incapable (except for the man (I believe his name was Mike)) who was able to deliver my luggage. Very hard to reach them in the first place and especially once you’re back home. Don’t keep their promises and simply lied about repaying the damages. Worst experience I’ve ever had.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Montreal via Toronto
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Unable to manage booking"

(Canada)

Trip Verified | It was a pleasant flight going to and coming back from London. I recently flew on Air Transat for an international flight to London and they partnered with Porter Airlines for the domestic route within Canada. Unable to manage booking online because of share code; Not clear about luggage allowance; hence, I learned that my booking did not include any checked-in luggage and had to pay at the airport going to and returning from London; Blankets are for sale if you need one; Food and beverages are complementary but are just okay; bland – no pepper or salt; Cellphone charger are found beneath the seats and will need an adapter (no direct USB port); The ground service in London is much friendlier than in Canada. Never again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdmonton to London via Toronto
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"worst airline I’ve flown"

(Canada)

Trip Verified | Absolutely the worst airline I’ve flown. They will delay you, give you one meal for an 8+ hour flight, incredibly uncomfortable seats and charge $11 for a blanket. We were given dinner and our breakfast was a slice of banana bread. On the flight back home we were also in the worst terminal at Paris CDG. The price of this flight was not even remotely affordable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Toronto
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"they have changed our selected seats"

(United Kingdom)

Not Verified | We paid for eco plus despite having the basic economy tickets and then booked my elderly grandmother separately on the expensive exit row seats to ensure she had enough room to manoeuvre. Upon boarding the plane I realise they have changed our selected seats which we paid for without telling me and so then have to speak to the stewardess about asking other people to move, they also switched my aisle seat for a middle seat which I find ridiculous. On top of that these seats we had paid a lot of extra money for were the most uncomfortable seats I have ever sat in. They are designed with a immoveable armrest that is tiny we all came off the plane with bruises on our thighs because of the tightness of the seat, the flight was genuinely painful and none of us are extremely big people so I can only imagine someone who is a bit bigger would genuinely be unable to sit in that seat for the flights duration.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to London
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"disappointed with the service"

(Canada)

Not Verified | I was disappointed with the service and seating on my recent flight. For the price paid, I expected a more comfortable experience and better customer service. I hope the airline takes this feedback into consideration for future improvements. Unless you are travelling to Europe or perhaps to an other place but truly enjoy the pain and discomfort of seats that don’t recline, do not book. P.S The staff aren't even nice.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePuerto Vallarta to Montreal
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Staff were friendly and very competent"

(Canada)

Trip Verified | Our family was very impressed with our first flight with Air Transat. The Check-in and boarding process was smooth and efficient. Staff were friendly and very competent. The onboard experience was pleasant even though an older aircraft was utilized. We were pleased to have good legroom in economy seats for the nine hour flight. Flight attendants very friendly, efficient and attentive. The flight was delayed, but only about 15 minutes late arriving in Toronto. We most certainly will fly Air Transat again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRome to Toronto
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Worst flight experience"

(Canada)

Trip Verified | Worst flight experience of my whole life by a huge gap. The 4 hour flight took almost 10 hours and waited more than an hour inside the plane in the airport to be assigned to a gate. I nearly lost my next flight which was supposed to have 5 hours connection time. They used buses to transfer passengers to the plane. We waited standing inside a still bus parked in front of the plane for 20 minutes and transferred back to the airplane:)) but since couldn’t go back inside the airport, they asked us to sit down on the floor. The staff didn’t bother to speak english to the passengers of an international flight to Amsterdam.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCalgary to Amesterdam via Montreal
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"very rude and offered no assistance"

(United States)

Trip Verified | My initial experience with Air Transat was positive, but upon arriving in Montreal, I had to walk several miles to catch my connecting flight and stand in long lines. Because I have a learning disability and anxiety (and Air Transat does not offer assistance), I had to rely on asking Air Transat agents at the terminal for help. I eventually sat where I was advised to sit, which was to the left of the gate, where I could not hear announcements and missed my window to board. While the agents on site were very understanding, the Air Transat hotline that I was told to call offered no assistance. I was not given the option to rebook the flight. Instead, I found myself stranded at the airport for 48 hours (!) and had to pay for a brand-new ticket. I repeatedly called the customer service hotline, but agents there were very rude and offered no assistance. After 200+ flights, this is the first really bad experience I've had.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Basel via Montreal
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"he helped me a lot"

(Canada)

Not Verified | I want to write a review about the agent David Ngoie from AIr Transat he helped me a lot since I had to change the name on the flight i booked to match my daughter's passport, I tried with the third party I booked with Flight Hub and they wanted to charge me a big amount to do that even though this was only the next day to my booking, I called Air transat and the first agent i spoke with didn't even want to check and told me flight hub has to do it. I called again and David answered and took the time to review my reservation and was able to do the change and sent me confirmation with no fee or any complications. Thank you so much David
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMontreal to Orlando
Date FlownJune 2023
Value For Money 12345
yes