Air Transat

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 763 reviews
5/10
3 star Skytrax Rating
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9/10

"our flights were flawless"

(Canada)

Not Verified | At a time when airlines are getting lots of bad press, what a nice surprise it was flying with Air Transat. Both our flights to Punta Cana and home were flawless. We will definitely use Transat again.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Punta Cana
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"most enjoyable flight"

(Canada)

Not Verified | We flew with Air Transat on January 1 2023 from Toronto to Puerto Plata on TS 844 and returned on January 8 2023 on flight TS 845. A most enjoyable flight and excellent flight crew in both directions. They made our air travel very comfortable and relaxing. We would recommend Air Transat to anyone flying to use .
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Puerto Plata
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"staff in Toronto was absolutely tremendous"

(Canada)

Not Verified | The Air Transat staff in Toronto was absolutely tremendous helping with a mix-up of golf bags upon our return from Punta Cana. I mistakenly took the wrong bag and the Staff did everything possible to ensure the bag i had taken got returned to it's rightful owner and that I received my bag promptly and with the utmost care. Thank you to the Air Transat Toronto Staff. You are terrific.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Punta Cana
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Air Transat has never let me down"

(Canada)

Trip Verified | Another great flight with Air Transat! I prefer this airline than any of the other charter airlines out of Toronto Pearson. Flew club class. Service excellent start to finish, friendly staff. Nice meal and snacks. Amenity kits, comfortable big seats, big screens. Content is a bit dated but something to entertain. Flight left on time, arrived early. Onboarding quick. Exiting the plane was quick and efficient. Bags arrived and were off the plane fast. Air Transat has never let me down.
AircraftA321-LR
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteToronto to Holguin
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"wouldn’t even wish that on my enemies"

(Canada)

Trip Verified | What Air Transat did to me, I wouldn’t even wish that on my enemies. I was supposed to fly to Manchester on December 24 2022 for departure at 9 50 pm but my issues started with them at 5 50 pm. When they were checking me in, the whole process was sketchy where they were piling suit cases for all destinations in one area. I said how will you even find the correct luggage. Was told sir do not worry about it. Moving on, checked in all was fine when at 9 50 pm passengers were told the incoming flight from Montreal is delayed and we’ll take off at 11 30. Post midnight we finally boarded and now announcements started one after the other by the captain that were still waiting for luggage to arrive. Long story short 3 hours later , luggage still didn’t arrive and the crews time had expired, and now they couldn’t fly anymore. At 3 30 am, we were told to disembark with a departure time of 8 20 am provided. I decided to wait and at 815 am, we were told that the crew has not arrived yet and we will be taking off at 10 am. Now, We were told that the crew is on its way but somehow in the middle, the crew got lost and the pilot never showed up for the time specified. Maybe between the time he left his house to the airport, he called in sick. So what now ? Departure is at 9 50 pm at night of the following day. At this point I said give me back my luggage and I’m happy to leave. They’re like we need time locating it and the staff escorted me out to a domestic arrival area where easily 1000 bags were piled and I was now on my own to look for it. 2 hours of searching I somehow located my bag and called it a day on the worst Christmas ever! (It took me 18 hours to get out of there) I hope I can call tomorrow and get a refund! I’m sure that is going be another nightmare. This Is a combination of poor airline decisions combined with the worst airport crew in the history of North America. On top of it all, they gave out $15 meal vouchers when everything at Pearson is 20 dollars and up.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Manchester
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I will never fly with them again"

(Spain)

Trip Verified | I’ve traveled with this airline on a roundtrip from Madrid to Montreal and all I can say is I will never fly with them again. They lost my luggage on a direct flight! They advised me to check my handbag at the check in point saying that the airplane was full and that I may have to check it in anyway at the boarding gate. So I followed their advice and I arrived to Montreal and they had lost my luggage. My bag arrived to Madrid 9 days later, and it hand a grip broken and my toiletries bag had been stolen. What’s even worse, the airline is bound to reimburse you for the expenses you incur while you are without luggage. Their policy states they will reimburse you up to 50 CAD/day for each day you don’t have your luggage with you. Well guess what after more than 2 months of claiming less than 300 CAD for the expenses I had during my trip without my personal belonging, I haven’t heard a word back from them. I’ve reached out to them like 5 times in the past 2 months and they are simply ignoring me. So at this point I assume they will simply not reimburse me any of the expenses. If you fly with this airline, expect your luggage to be lost, even on direct flights, and don’t expect any compensation for the trouble they caused you. Never again!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMadrid to Montreal
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Customer service is a joke"

(Canada)

Not Verified | Customer service is a joke with these guys. Only two ways you can contact by phone and by Facebook chat and none of them working properly. I was on phone with automated service and music on hold for more than 2 hours. On chat more than 2 hours and none of the agent shows up. So, their false information about availability 24/7 is a just joke.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Mexico
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"it was a comfortable flight"

(Canada)

Trip Verified | I have flown with this airline several times from Canada to destinations south and in Europe. I have never had any issues flying with them. As they are often the cheaper option when it comes to travel, I can get to where I want to go with ease and know i am getting great service for the price i pay. I never had an issue with their customer service as I typically am a well-prepared traveler, and know what to expect. But when I'm in the airport the staff was helpful in using the self-luggage check-in. They were quick and helped me through the process and i was quickly through Security. Boarding is always ease, and they are there to help you find your seat quickly. While like some airlines they do not provide a blanket and pillow, i did pay for Options plus, which gave me a comfort kit. I do recommend price matching with the Options plus and eco standard as sometimes it could be cheaper. As well, I suggest bringing a blanket on board for comfort and warmth. The food is typical airplane food, nothing special about it. Overall it was a comfortable flight and quick to arrive at my destination.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Glasgow
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Never again Air Transat"

(Canada)

Trip Verified | I rarely post reviews about anything but this one tops one of the worst experiences I’ve ever had. Within 5 minutes of boarding the flight, the passenger in front of me attempts to recline her seat so far back she bangs it against my knees. She continues doing so over and over again and of course cannot recline because my knees are in the way ( no fault of my own) She proceeds to call the stewardess and tell her that her seat isn’t reclining. The stewardess addresses me and starts explaining that it is the passengers right to recline her chair. I explain that while I understand that it is her right, I cannot do anything about my legs being there, I simply cannot move my legs!! The stewardess and the passenger both gang up on me and the stewardess continues with the same speech that the passenger has every right to recline. At this point I am frustrating and keep explain the same thing! I have no space!!! The stewardess then engages a random passenger in the same row who is completely unrelated to this situation and says “Do you not agree that it is her right to recline her seat?!?” At this point I don’t engage them anymore because I know they can simply kick me off the flight if the feel like it. The passenger then changes seats and for the remainder of the flight the stewardess does not give me and my friend any service what so ever for 6.5 hours. Barry looking at us or offering to take our trash or anything if that sort. Never again Air Transat,
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMontreal to Paris
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Worst flight experience"

(United States)

Trip Verified | Worst flight experience. If this is your only option, just don’t do it. Aircraft was packed. I wasn’t allowed to keep my hand luggage with me even after explaining that I’d a short connection after. Got no attention from ground staff. All rude on their phones disregarding client’s urgencies. Missed my connection flight due to long waiting time at the belt for my checked in hand luggage. They didn’t arranged another flight nor overnight staying after spending an hour and half on the phone with customer service that sounded like was going to solve my problem but let me on hold for an hour. I do not recommend not even to my worst enemy.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Toronto
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no