Air Serbia

Not Verified | I was travelling from Oslo to Athens via Belgrade. Flight delayed 2 hrs at Oslo, no explanation given. Upon arrival at Belgrade, clueless staff and no company representative who could responsibly answer questions and provide guidance. Seriously unorganized transfer process from the airport to the hotel. Endlessly waiting for the bus and losing further time due to the amateur way of boarding the passengers. Instead of taking us to our final destination in Athens, they flew us to Thessaloniki and exhausted us further, by being indecisive on which connecting flight we should board for Athens - at some point, they even suggested us to fly from Belgrade to Vienna and from there to Athens! Upon our arrival at Thessaloniki, our paid for luggage was appearing as unpaid at the system. I know at least another passenger who had to pay again for his already paid luggage. In the meantime no counter available and no representative of the company at Thessaloniki and Athens airports - only a malfunctioning call center. A trip supposed to last 6 hours (including layover), lasted well over 22 hrs.

Not Verified | The worst airline ever. The flights are delayed and they have no idea what’s happening in their operation. My father had to wait 7hours due to delayed plane that had technical issues on 24th December. He missed his connection flight after that from Belgrade with other airline and they did not care to do anything no empathy whatsoever. I do not recommend Air Serbia.

Not Verified | My family and I, two adults, a toddler, and a baby, travelled back to Oslo from Athens on September 25th. We got to the airport in Oslo in the evening and just grabbed our luggage in a hurry with two young children and went home. When we arrived home and I was going to open the suitcases, I found that one of the suitcases was broken, in the sense that it’s no longer possible to use (don’t know the name of those things that hold the suitcase together on the back, but one of them was broken, so the suitcase is not possible to close). I went on Air Serbia’s website to submit a damage claim, but since I did not have a damage report from the airport, it was not possible as that was a mandatory step. I called Air Serbia, and they told me to send an email to them. I did. It took several days before they replied, completely ignoring what I had written, and told me to use the form on their website to file a claim. I explained again that I cannot do that without a damage report. I didn’t hear from them for a long time, and I decided to call again. They told me to resend the email. I did. Then a day later, they replied again that I must use the form on their website. I explained again that I cannot, and I asked them kindly to read my email. Then, several days later, today, November 15th, they emailed back telling me they cannot find a damage report, so therefore they have closed the case! They couldn’t find the damage report I do not have. Should I cry or laugh, I don’t know. My suitcase cost me 5000 NOK. Air Serbia are responsible for breaking it, and they are completely fine with doing so. Outrageous and disrespectful. I do not recommend this company to anyone!

✅ Trip Verified | Oslo to Belgrade delay 2 hours without information. Belgrade to Athens : on time. boarding for both sectors chaotic. 2 check-in bags delayed for 7 days, 1 bag totalled (hardcase cracked near wheel). Claim filed with air serbia without response. Total compensation paid by air serbia: 0. Never again!

✅ Trip Verified |   This was a very good flight. The seats were pretty good and the recline was average. The sandwiches were good. The crew were friendly and polite. The lavatories smelled like urine and looked dirty. There were no air fresheners in the lavatories, so the smell couldn’t be fixed. Overall great flight, crew and the food. The only bad thing: the smell of the lavatories.

✅ Trip Verified | This was one of the worst flights of my life. This flight was operated by GetJet Airlines, which is possibly the worst charter airline in the world! When we got in to the plane, the smell of vomit was in the air. The whole aircraft was dirty, like it was never cleaned before! The seat belts had some weird stains, which I guess were from the vomit. The seats were worse than Air Serbia’s product and the sandwich they gave me was very bland and dry! The crew were good, friendly and spoke good English. Overall, worst flight of my life!

✅ Trip Verified | The food was ok and the crew were very nice. The drinks were good and the seat reclines into a full-flat bed. There are blankets and pillows provided. You also get an amenity kit. The lavatories were ok, nothing special. There is no WiFi onboard. Food could’ve been better.

✅ Trip Verified |   The plane was modern and the cabin very clean and appealing. The crew was very friendly and professional. Fast check in and at Belgrade Airport the suitcases arrived very fast.

✅ Trip Verified | I tried a few times to buy ticket from Belgrade to Tivat and vice versa using Air Serbia online. Not one time I succeeded. After lengthy filling of details, passport numbers and what not I would be sent to a payment page. Then filling all the credit card details and then long wait without result. Just info do not close your page. After 5, 10, 15 minutes nothing. Then I have to make an expensive call to Air Serbia to get info that they are aware that I tried to bye tickets. No info why it failed or how to fix it, Then I had to buy a much more expensive ticket from the phone operator, give them all the credit card details and what not. Only then it works. Unfortunately the airline has practical monopoly on flights from Belgrade to Tivat and it is difficult to avoid. Very poor experience.

✅ Trip Verified | Air Serbia has proven to be the worst airline I've ever experienced, consistently displaying incompetence and unprofessionalism. It started with a delay — understandable, but then it disappeared, only to reappear, leaving me scrambling to update my pick-up service six times. Onboard, I was given a sandwich after confirming I’m vegetarian, only to discover it contained meat. When I raised this issue, one flight attendant laughed, and another dismissed it, showing a shocking lack of care. On another flight, there was a 30-minute delay, with passengers stuck in a 33-degree cabin before being shuffled back and forth without clear communication. No food, water, or proper updates were provided. The constant uncertainty left me unsure if my pick-up service could even accommodate me. Avoid Air Serbia if you value your time and sanity.