Air Serbia

WAW-BEG-SKG-BEG-WAW the flights departed on time polite and smiling staff speaking good English relatively new planes baggage arrived without delays. Food was very bland though a sandwich and a tiny bottle of water which is okay for short haul flights. Good price/quality ratio so I can call my experience with Air Serbia positive and I would recommend it.

BEI-BEL-CPH and CPH-BEL-BEI: Took a return flight from Beirut to Copenhagen via Belgrade. On both legs the flights were delayed (from BEI-BEl and BEL-BEI). The luggage was delayed for the majority of the flight on both legs in Copenhagen and Beirut. Absolutely dreadful. In Copenhagen the flight was on time but decided to shut the bag drop off an hour early to the amazement of airport staff. The food is inedible and there's no in-flight entertainment. I fly regularly this is the worst experience I've had with an airline.

AUH-BEG-LHR. AUH-BEG portion: relatively new plane A319 great food with a local flare (I asked for a lactose-free meal and it was better than expected) comfortable seats FAs super pleasant; great service. BEG-LHR portion: older 737 but totally ok. Great service courteous staff nice meal. Very pleasantly surprised by both flights. Thumbs up!

Belgrade - Beirut. Great staff and good food. But and it is a big but these frequent delays on Air Serbia is not acceptable. Punctuality is a must. The nights flight 3 hours late and arrived only after 6 in the morning. Not good at all when planning meetings etc. If punctuality does not get better soon I have to opt for another airline despite the good service onboard.

I had a flight from Sarajevo to Paris via Belgrade. The quality of service is considerably improved after rebranding JAT into Air Serbia by Etihad. The food was served for both flights was a small sandwich from Sarajevo and cold meal from Belgrade. The staff were very efficient pleasant and communicative. However I have one general observation -–both flights were delayed about 1 hour. I observed that a number of flights operating by Air Serbia were delayed. This was a bit stressful taking into account one hour stopover. The air company should pay more attention on punctuality and ground staff who suppose to provide assistance to passengers. Otherwise the trip was good and I think the company is on right track.

In 40 years of travelling this was the first time that an airline could not offer hot drinks due to lack of hot water. On a different matter how is it possible to assess an airline without addressing their Baggage and Compensation issues which are such an integral part of the total experience?

Tivat to Moscow via Belgrade was late 3 hours and 32 passengers missed connect flight! We were put in filthy Slavia hotel in Belgrade. I reached Moscow only in the evening on the second day. My claim report wasn't answered!

Flew BUD-BEG-LCA-BEG-VIE as it was far cheaper than any other airline low-costs including. BUD-BEG was on an older ATR72 there was exactly 12 passengers in the plane. Small snack (a sandwich and a cookie in a doggie bag) and one round of drinks on a one hour long flight! Had to ask specifically for the vegetarian meal we ordered (it was on the plane was labelled with my gf's name was not given out automatically). The ride was a little noisy as in the old ATR but can not complain. Problem-free transfer in BEG security at the gate and BEG-LCA on an ancient Boeing 737-300. It had the old JAT livery stripped down but one could still see the outline of the letters and three dots on the tail - from outside the plane looked just sad. Inside however the seats looked refurbished and to my surprise there was quite a lot of legroom. On this 2 hour flight hot meal was served (menu was handed out). I skipped mine my gf had her vegetarian meal and it looked and tasted fantastic. And a bonus - proper metal cutlery! Round of drinks as well. Return LCA-BEG departing at unholy time (4am in the morning) was delayed about half an hour making us worried about short connection in BEG. This time their "new" A319 which is not new at all. The legroom was much worse than on the old 737 and to be honest one of the worst I have ever experienced (I'm 185cm tall). Slept all time so can not comment on the food (but there was some). Bit unorganized transfer in BEG (we were checked all the way to VIE but some other passengers were missing their boarding passes) but I must appreciate that upon leaving the aircraft there was someone for each connecting flight helping the passengers. Last leg BEG-VIE on a sad ATR72 for me a cookie and a yoghurt in a doggie bag the vegetarian meal was an orange (that's it - just orange). Our luggage did not make the short connection in BEG. Air Serbia probably won't be my airline of choice but if they again offer such deal as they did now no problem flying them again.

Used Air Serbia twice once from Stuttgart to Belgrade in February 2014 and once Belgrade to Copenhagen March 2014. Excellent experience. Stuttgart - Belgrade was done by old Bulgarian Boeing but you could still "feel" the difference by newspapers meals and drinks and much younger crew. BEG-Copenhagen was great new Airbus excellent meal and coffee plus great desserts. I will use them again.

I flew London to Belgrade return on a newly fitted Airbus A320 outwards and A319 return. The new Aircraft's have a bright and welcoming interior which sets the scene for their product offering. The crew were polite and attentive throughout the flight although perhaps a little cool in their interactions with passengers. On the outward flight newspapers were offered. A menu on both flights was presented which was a nice touch. The food itself was excellent for a short-haul flight - hot plentiful and served with metal cutlery. Certainly the best on board food in Europe. Boarding at Belgrade however is still not well organised should be improved. Overall though a great experience and fantastic to see a new full service Airline come from the ashes of JAT.