Air Serbia

Not Verified | On Monday I was supposed to have a flight from Porto to Belgrade with my dog. I paid for my ticket and additional cost for my dog. Then Air Serbia denied boarding for my dog because he couldn’t spin in the bag. I have to say that I travel all the time with my dog with many other bigger airlines than Air Serbia and we never had a problem until now. So, if you want to travel with them with your pet please DON’T! Height of maximal dimension for bag is 24 cm and I don’t know which dog is smaller then 24 cm when he is standing?! Maybe Chihuahua?! I must say that flight was delayed for 5 hours like many others flights operated by this horrible company, this is obviously common for Air Serbia. I stayed on airport in Porto and didn’t went to my home and family for Christmas because of course I didn’t want to leave my dog. Now they don’t want to give me money refund neither for ticket neither for my dog.

✅ Trip Verified | I booked an Air Serbia flight with a two hour transit. As I arrive at the gate, I learn the flight is delayed by more than 2 hours. The exact delay is unknown. I am given a 10€ voucher and a Belgian number which is out of service. I am then given a Serbian number which I call several times before getting someone on the phone. This person asks me questions then tells me to wait, never to return again! I hang up after 5 costly minutes and call one last time unsuccessfully before giving up. Will ask for a refund which (from the comments I read) I fear I might never get. I probably missed my flight to Greece. I doubt Air Serbia cares at all. Despicable customer service. Avoid at all cost.

✅ Trip Verified | We planned a flight Kazan-Belgrade-Bologna on August 9. The airline canceled the flight after passing through security and checking in luggage. We traveled with a baby - a family of 4 people. The flight was simply canceled due to a breakdown of the plane, which had to be landed in Moscow instead of Kazan. A replacement flight was offered only for the next day with another airline and we arrived at the place more than a day later. Our travel plans were disrupted, and we were not refunded the money for our hotel reservations. The most terrible travel experience of my entire life. We are entitled to compensation. We submitted a request for compensation on August 10 (number 22160). After that, I called and wrote several times, they feed me promises to consider the application, but they do not promise a time frame. Despite the convenience of docking, I no longer use the services of this company and do not recommend it to anyone.

Not Verified |   I booked my flight in the middle of June with Air Serbia. After they cancelled my flight from Larnaca to Malaga due to airline’s unknown reason i requested a refund from the airline. I called them and told them that i want to get a refund on my flight and the card i paid was lost and cancelled. The woman didn’t seem to be fluent in English ,so the communication was hard. I called them again after one week asking how is the process going and if they need anything else from me. They sent me a new form that i had to write all the details of the lost card and the card’s details that they refund money will get it. Is been two months that I didn’t hear anything from the airline.

✅ Trip Verified | I faced a very poor and passive service from Air Serbia when they cancelled their flight from Israel. As soon as the flight was cancelled I requested a refund via ticket provider. Ticket provider said that they have send request to Air Serbia and they can "check" it within a month or more. Usually all comanies do it within 10 days. I had same experience with Aegean airlines on route from Belgrade to Tel-aviv and they returned me money in 5-7 days. So im pretty sure that the problem is not on the side of ticket provider. After waiting for more then 20 days i decided to write directly to Air Serbia via contact form on the site. I provided all ticket information and asked for the status of refund and asked for speeding up the refund if possible. All i got is a kind of automatic answer like "go to your ticket provider, we have no information" and i got this answer after 3 days of waiting. After that I wrote another message to get information about their policy in terms of time for refund. No answer in more than a week yet. Today is 31 days since the refund request was made and my ticket provider just wrote that Air Serbia confirmed the refund. So the picture is quite obvious to me. This company will hold your money as far as they could by their contract with ticket providers till the last day. They don't care that client could need that money for another ticket or just to his own purposes. This is so tacky..

✅ Trip Verified | From the moment staff helped me and my luggage at check in, to the services I received from the Premium Lounge; and through my flight, every person has been helpful, friendly and professional. Thanks to the stewardesses & stewards on my flight for their friendly behavior, warm smiles, patience, hospitality and comfortable atmosphere they provided. Thank you: Ana, Luka, Dejan, Stefan (I apologize if I forgot anyone). I particularly thank Dejan for offering me a seat in a quieter area of the plane, when he could tell I was not comfortable in my seat where there was much noise.

✅ Trip Verified | Pathetic. If you're looking for the most disorganised airline in the world - look no further One hour late so far & still dragging their feet. Going from gate to gate, not knowing what is happening. Don't waste your time and money

Not Verified | Airline was on time, seats clean and comfortable for the short flights, Cabin crew offer sweets and water for free and alcohol for a charge which was okay and good price. Cabin crew fluent in English, smiling and friendly. Feel very welcomed and flights were on time. Transfer was well organised on arrival,. Overall Air Serbia is excellent and can recommend Air Serbia.

Not Verified | Flight was delayed by more than 3 hours which caused us to miss a connecting flight. They did not give us any compensation which is required under EU Regulation 261. Also, my travel insurance claim required a reason for the delay (e.g. bad weather) however Air Serbia refused to state the reason why the delay occurred so I can't make a claim to my Travel Insurance company for the new flight I had to buy due to them making me miss my connecting flight. Absolutely appalling behaviour. Don't care about their customers at all. Don't fly with them.

✅ Trip Verified | Flight speaker was broken and made very loud sounds. Also, the seat recline was broken. I received a cookie and a water. The crew was very polite. I had a short delay but it went well.