Air Serbia

Not Verified | Worst airline ever! They lost our luggage in Belgrade and it is impossible to reach anybody. We called 20 different numbers all day and no one ever picks up the phone. We knew someone in Belgrade who went to the airport and even that was useless. Nobody had a clue, and nobody cared. Everybody was rude and aggressive. It is complete chaos, this company is going down the drain. Avoid them at all cost. Avoid also Belgrade airport as a stop over, the ground operations are totally disorganised.

Not Verified | Worst airline. Our flight from Athens to Belgrade with air Serbia was delayed 2 hours. Missed our connecting flight from Belgrade to Budapest by 15 minutes. Had to wait 5hrs at the airport until we got a voucher for a hotel (this was at 11pm). Once we got our vouchers we were told to wait again for a bus. Staff were rude and not helpful at all. We understand that it is no fault of their own but an apology would be nice. Although the lady that did rebook our flights was nice enough. I will never book with this airline again.

✅ Trip Verified | Air Serbia is not a functional airline in terms of lost luggage and customer service care, they are too far from taking care of their customers. They lost our luggage in connecting flight, and there is no phone number to call checking your lost luggage. There is a tracing luggage site which hives you permanently statement, "Tracing continue, check your status later" All our clothes is lost and we are stuck here with no clothes on our vacation. In Tivat airport is extremely low technical and computer equipped airport, no real serviced of lost luggage claim.

✅ Trip Verified | Horrible experience! During my connection from Lyon to Tirana on June 30th, my luggage has been lost like a thousand ones. I have been travelling for 10 days in Albania without any belongings. I was obliged to buy minimal stuff just to be clean and try to enjoy my trip. I have tried to contact tens of times Lost & found offices in Tirana and Belgrade by phone, by email without any luck nor information. Now I have been back in France for 6 days and I still don't have any news.

✅ Trip Verified | Booked a flight from Bucharest to Barcelona via Belgrade and return as to avoid the low cost carriers. The first flight from Bucharest to Belgrade arrived late and departed with 2 hours delay. The flight from Belgrade to Barcelona was still at the gate but the staff bluntly told us that we missed our flight and we must contact the carrier for a new flight. The 2 luggage's were not presented at the luggage belt, we waited for 2 hours as mountains of luggage were pilled all over the place. In our condition were more than 200 passengers all stranded in Belgrade. They booked us to the next flight in the morning and lied that the baggage will come along in the new flight. They didn't and they are after 2.5 weeks not found! We had to sleep in the airport as no hotel was provided in time. The return flight had also 3 2+ hours delay and should have to arrive in Belgrade past our connection to Bucharest. As we arrived in Belgrade the connection flight was still there with no boarding started. As in Barcelona we received only the boarding passes to Belgrade, they instructed us to go to the transit desk and receive our passes. After 2+ hours we didn't received our passes and the plane flew without us. The staff are impolite and lie all the time or routing you to the next incompetent person. They failed on every service offered and do not respond to emails. Will never fly again this company or Etihad for having such partners and avoid all stops in Belgrade.

✅ Trip Verified | I wanted to change the date on my business class travel to Oslo. I called and they told me it's not possible, but they will give me full refund. They asked me to fill the bank information where I want my money. I never received nothing. Either they no longer respond to my emails. The telephone number for customer service it seems unreachable or thy just blocked me just like that. I have tried like 40 times to call them

✅ Trip Verified | Not a single flight has been on time. Always a minimum 1hr delay. Bags were lost, returned after many days, nightmare when on holiday.

Not Verified | I received an email on the 3rd of July from Air Serbia informing me that my scheduled flight which was on the 6th of July at 20:35 was rescheduled 9 hours earlier than the initial time. I have emailed the company and called several times but I had no response. The company did not offer me a refund or compensation, in order to buy another ticket. I had no other choice but to take the changed flight the company decided for me. In result, I had to cancel my arranged work scheduled meetings in Karlovy Vary. Moreover this morning my flight was meant to depart at 09:35 from Prague, but they were delayed and made us go through unnecessary waiting in the bus. When we finally arrived in Larnaca a while ago, my partner’s luggage (along with several other luggage from passengers in the plane) never arrived to Cyprus, because they were forgotten behind in Belgrade. This is by far the worst airline I’ve travelled with.

✅ Trip Verified | There was overbooking for about 8 passengers on my flight. The next scheduled flight I was offered is after twelve hours at late night. No reaction on my complaint for months since this time.

✅ Trip Verified | This is the worst company I ever used. The first plane was late and we still arrived on time for a second plane but they didn't let us in even if the plane was still here and not closed. Then we waited 2 hours to get tickets for the morning after where the crew arrived after the supposed departure time and we had more than 1h delay. Worst company ever and worst sales teams. This is not a professional company and it should not sell ticket if they are not able to fly on time.