Air Serbia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 303 reviews
5/10
3 star Skytrax Rating
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9/10

"experience was good"

(Greece)

Trip Verified | The experience was good. The delays were minor (15-30'), the boarding went in smoothly and the staff was professional and smiley! For the amount of money I gave, the overall experience was better than I imagined.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBerlin to Athens via Belgrade
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"won’t recommend it to anyone"

(Germany)

Trip Verified | I was travelling from Berlin to Cairo and will land in Belgrade as transit for 55 min and the flight in Berlin was late by ONE HOUR! When I called the call center they were totally USELESS and IRRESPONSIBLE she said always "how can I help you, I don't have any information in the system“. I will NEVER ever book with this NONRESPECFUL company again and won’t recommend it to anyone. Take care guys because people in Berlin just knew that this company always late so it was fine with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to Cairo via Belgrade
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"non-smiling flight attendants"

(United States)

Trip Verified | Unfortunately I have to give Air Serbia this sad review. Had nothing but issues on my flight to Chicago from Belgrade. Air Serbia was late leaving Belgrade to Chicago, so we missed our connecting flight to Orlando FL. When asked what are we going to do now they sent us to Air Serbia booth to ask to be put on different flight. However, Air Serbia closes their check-in at 12.30 pm so they were long gone by the time we got there. After calling them for 20 min finally got someone on the phone who basically was useless and told us they can't really help us much and I need to un-check in from this flight we missed! So other employees at the airport were telling us we are screwed. Air Serbia was huge disappointment. From some, unpleasant, non-smiling flight attendants that didn't check on you occasionally, offer coffee or water, speeding down aisle, not picking up your trash. No power on a plane and devices not working, 10 hours in the air with no working devices or ability to charge phones. Only kudos we can send is to the pilots- thank you for very smooth and safe flight. Probably the best pilots out there fly Air Serbia planes. So, after flying over 10000 miles across the world and back and to Miami and back and not sleeping for 32 hours, we are finally back home. Traveling with 2 yo, this was exhausting.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBelgrade to Chicago
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

“No explanations given”

(Macedonia)

Trip Verified | Worst flight ever. Late departure, missed the connecting flight. We got tickets for the next day and they put us in a horrible Hotel. No explanations given. I will never fly again with this company
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSkopje to Frankfurt via Belgrade
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"please avoid this company"

(Spain)

Trip Verified | I was flying with two young kids to a holiday destination and had my connecting flight in Belgrade. We almost didn't make it cause the flight was delayed. Of course I suspected that our luggage wouldn't make it and it didn't. Since we on vacation I had everything in the checked in luggage. For three days I was calling and emailing the airport in Belgrade without any information. Finally the luggage was delivered to us three days later. In the meanwhile I had to buy the most basic things for my kids and my self. Now trying to get compensation for that is a process I'm still in. I have been writing to 4 different mails that I found on their website before finally being redirected to the complaint site (which btw they do not provide on their website). But when you put all the details, attach the tickets, receipts the page has an error and the complaint can not be sent. It is obvious that this is set up so people can't even put in a complaint so that they don't have to pay. So please avoid this company.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSarajevo to Palma de Mallorca via Belgrade
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“ Communication has been extremely poor”

(United Kingdom)

Trip Verified | Horrible experience. Our first flight was 2hrs late, we managed to get the connecting flight in Belgrade but our luggages (and the ones of all other passengers) didn’t made it. Communication has been extremely poor: we know that the luggages were found and given to a courier, but no one knows anything on where they currently are or when we will receive them. We have been waiting for 4 days now, I have 3 young kids and no clothes (as we are on holiday). I understand luggages may be late, but leaving people stranded with no communication at all is outrageous.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Milan Malpensa via Belgrade
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"worst we ever encountered"

(Netherlands)

Trip Verified | We had four flights with Air Serbia. Third of them were delayed and we didn't make the fourth because of the delay. First of all the cabin crew is nice. It's just the really bad service of this airline. Because of delay we didn't make our flight to Amsterdam. When asking, they said they transfered us on 2 flights the next morning, 12 hours later. We didn't recieve any tickets only a voucher for a hotel for the night. When retrieving our baggages, they just didn't arrive. But we knew they were in Belgrade because of our Air Tags (thank god). After a LOT of demanding, whe recieved them. We were on our own without any support. We had to take a taxi, because the so prommised bus never arrived for the hotel. We arrived at 5pm and eventually arrived at the hotel at 9.30pm They don't answer emails, and the service at Belgrade is just comically terrible. Whe flew a lot, and this experience and service is the worst we ever encountered. Just please, for your emotional health, avoid at all cost.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSkopje to Amsterdam via Belgrade
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"wouldn't recommend flying with Air Serbia"

(Netherlands)

Not Verified | First of all making clear that the flight experience itself was okay, other then the fact that we had a long delay on our first flight from Istanbul to Belgrade. They waited for all the passengers who transferred in Belgrade, which is a nice gesture. But the trouble started when we arrived. We waited for over an hour to get a message that our baggage was lost. We lost 3 pieces of luggage in total. It all started with the fact that the company was unable to properly find our bags. "3-5 days", they said at the airport. We called at the number they gave us, no one picked up. We called Air Serbia, to complain and ask where possibly our luggage was. The woman on the phone told us to "stop making it an issue". We eventually got 2 out of 3 pieces of luggage back. One was broken into by border patrol in Serbia (sticker was on the side of the suitcase confirming it). They removed hair spray and pliers? Even though, it was possible to open the suitcase with a TSA key, they still used pliers to break into it, thus breaking the zipper of the suitcase. We still haven't received our third piece of luggage and its been almost 7 days. Overall, I wouldn't recommend flying with Air Serbia, or Belgrade especially if you want to use pliers or hairspray.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Düsseldorf via Belgrade
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"4/4 flights heavily delayed"

(Netherlands)

Not Verified | Impressively bad. 4/4 flights heavily delayed, too little time between transfers (within own airline in Belgrade airport) causing stress, very little information available, and to top it off they lost our baggage during transfer, along with another 20 people on the same journey. But what's worse, I spoke with an employee at Schiphol airport and he said it is a daily occurrence that Air Serbia planes arrive with easily over 30 missing check-in items. They mentioned they simply don't know what's going on in Serbia or how it can be this bad. I will never fly with these people again and will avoid Belgrade airport forever. The crew was nice by the way, the problem really is policy and a badly managed airport.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTirana to Amsterdam via Belgrade
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline experience ever"

(Australia)

Trip Verified | After the booking website reloaded multiple times while in Serbia I ended up booking the wrong dates for travel, my error and full responsibility taken. On the day I thought flights were booked we added extras like fast track priority and lounge access through air Serbia website. When we arrived we realised our flights were booked for the upcoming month of September not August, we were instructed to go to customer service and we would pay a fee to amend bookings, once there I was told no amendments could be made little to no refund would be given for ancillaries or tickets and new tickets must be purchased to fly on the day fair enough. But in the end we were charged $1400+ euros and were given no extras or any consolations. I cannot stress how bad this airlines customer service is if there is any issue at all. If I had not booked hotels and cruises in Greece and understood the amount I was paying at the counter at the time I would never have agreed to the extra costs. Once processed and checked the total amount I asked if I could cancel and or change my flights for a refund and was flatly told no chance. Worst airline experience ever and I fly around the world a lot for work, so I thought I had seen it all until now.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBelgrade to Thessaloniki via Belgrade
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no