Air Serbia

✅ Trip Verified | This airline is horrible. They had some late passengers (not hard to believe if those passengers were connecting from other Air Serbia flights). Rather than just compensating those people they just held up the whole flight. I'm currently still sitting in an uncomfortable airport bus waiting as I write this. No sign well leave soon. It's been 50 minutes since I got on the bus, and it's been 25 minutes since our flight was supposed to have left. They haven't even made an effort to communicate about this. Inexcusable. Do not fly with them.

✅ Trip Verified | I had a booking in business class, but the aircaft was only equipped with economy. I was advised to request the refund for the price difference via the customer service department. I did so, but never received any response or refund. The agents on the phone are rude and unhelpful. I would not recommend using this airline service!

✅ Trip Verified |  I understand delays happen with weather conditions and we would all prefer o travel safely. During the 21 hour delay most of this time at the connecting airport in Belgrade, information and customer care was not a priority. We eventually got back to London via another airline that Air Serbia sorted. However my online bag is somewhere en route and I, not anyone at air Serbia can help me with this issue. I feel devastated that many of my personal belongings will be lost forever and I am very sad that my trust in the company to take of my travel does not seem to be important.

Not Verified | Worst airline company I have ever traveled with. Staff is extremely unprofessional, not helpful, they just don’t care. Our first flight from Lisbon to Serbia was delayed and then the connection flight to Tirana was simply cancelled without an explanation from anyone. Air Serbia staff as well as the airport employees are extremely rude. Just never travel with this company, you won’t regret it.

✅ Trip Verified | Very unprofessional and uncaring about being late from the very start! Today, they were 3 hours late in Belgrade, which caused me to miss my connecting flight to Chicago from New York. This problem caused me to be on a stand-by for another 20 hours! I am here now sleeping on airport chairs in Miami because I had to fly to Miami to make that connecting flight to Chicago. This is not a first time they are late. When I traveled from Chicago to Belgrade on June 26, 2023, they were 2 hours late. Very unprofessional, and also expensive for the bad service. If they continue doing such a bad job, they’ll lose the business! I am also asking for my money back! They have caused me so much inconvenience and pain. They don’t care really.

Not Verified | I was leaving Madrid, going to Larnaca with a stop in Belgrade with Air Serbia. But I was denied boarding at Madrid airport, because the flight was overbooked. I had to stay at the airport for 4 hours until I could find out more from another company who were operating on behalf of air Serbia, because it does not have offices in the Barajas airport (Madrid), about the subsequent flights to my final destination of Larnaca. In the end, they booked me a flight for the early morning of the next day and forced me to spend a night at the airport, because getting back to the city and again back to the airport would have been difficult since there was no transportation at those hours. I had complained on the company's website and emailed them for a refund of the amount of the tickets I had purchased but they never replied and never informed me of anything more. Worst company ever! Now, whenever I want to flight I never book with Air Serbia. I prefer book a ticket with a lower budget air company than spend AGAIN my money in this airline. If there was an option I would rate it with 0.

✅ Trip Verified | The company is out of any control. We booked a flight to match our schedule, only to be informed on short notice that we were rescheduled to a flight leaving at 4:20 a.m., meaning that we need to be at the airport at 3:00 a.m. My past experience with this airline company tells me that the worst mistake I can do is taking the 'offer', which is a bad joke. So only solution is to book an entirely new flight, beg for reimbursement, and never ever consider flying Air Serbia again. I guess it is evident to anyone who flew with them, that days are over and this airline is destined for bankruptcy in no time. What an utter shame to an otherwise aspiring country that we hope to see joining the European Union soon.

✅ Trip Verified | We booked flights for our vacation trip only to be informed that our flights are rescheduled by a day and half earlier to the middle of the night with an arrival at 3:00 a.m. Our friends got a different flight, still rescheduled, but at a civilized time. Customer service was incapable of doing anything. I eventually mailed the CEO and minutes later we received the same flights as our friends. Of course, no words of apology, no compensation (extra hotel night) or anything. Check-in was a nerve-wrecking wait of 90 min, a blast from last century, with three overwhelmed agents trying to handle every single ticket, as online check-in is not available. Flights were delayed, the first one done by a charter airline. In total, nothing worked. Now we learned that our return flights are rescheduled as well to a 4:00 a.m. departure. Air Serbia is a disaster.

✅ Trip Verified | Terrible experience, they lost my 2 luggages. Customer service total disaster, lack of professionalism, is very hard to get in touch with them and if you do them answer is "we don't know". I just transit Bulgaria to visit the country, now I am stuck here and I lost all my reservations for my next trip with no clothes for change. So please be careful and don't choose this airline.

✅ Trip Verified | My daughter who is 17 years old, and disabled had her flight scheduled from Belgrade to London this morning. She was provided her boarding pass, and she checked in her luggage . While waiting in the line to board the plane, her name was called, and Air Serbia staffer told her that her seat was sold to another passenger? Staff was very rude and did not help her at all. She was never provided with new flight times, or given an explanation on how she will get home to America ? She has 4 days of chemo therapy left with her , and needed to come home ASAP. She was crying so hard, and not one staff member wanted to help her. So here I am today trying to contact the agency that sold us tickets to arrange for new flight as she lost her connecting flight from London to America.