Air Serbia

✅ Trip Verified | Pathetic. If you're looking for the most disorganised airline in the world - look no further One hour late so far & still dragging their feet. Going from gate to gate, not knowing what is happening. Don't waste your time and money

Not Verified | Airline was on time, seats clean and comfortable for the short flights, Cabin crew offer sweets and water for free and alcohol for a charge which was okay and good price. Cabin crew fluent in English, smiling and friendly. Feel very welcomed and flights were on time. Transfer was well organised on arrival,. Overall Air Serbia is excellent and can recommend Air Serbia.

Not Verified | Flight was delayed by more than 3 hours which caused us to miss a connecting flight. They did not give us any compensation which is required under EU Regulation 261. Also, my travel insurance claim required a reason for the delay (e.g. bad weather) however Air Serbia refused to state the reason why the delay occurred so I can't make a claim to my Travel Insurance company for the new flight I had to buy due to them making me miss my connecting flight. Absolutely appalling behaviour. Don't care about their customers at all. Don't fly with them.

✅ Trip Verified | Flight speaker was broken and made very loud sounds. Also, the seat recline was broken. I received a cookie and a water. The crew was very polite. I had a short delay but it went well.

✅ Trip Verified | Worst airline I've ever flown with. The airline lost our luggage at the transfer airport in Belgrade. The airline's home airport in Belgrade was technically faulty. Our boarding passes were written out in pen. Our flight was delayed by 3 hours. We spent all this time in a stuffy plane, where it was quite hot. Moreover, upon arrival in Barcelona, we discovered that both of our suitcases were lost. Immediately after the discovery of the loss, the relevant documents were drawn up. 7 months have passed and no one has found our luggage. During this time I sent the company over 100 emails, over 50 international calls (for which I paid roaming rates). I spent a lot of time, nerves, energy, and also lost a lot of things, including sentimental ones (which I can no longer recover). My trip was ruined because we had to look for new clothes and essentials after arriving. I also lost my DSLR camera (which was also expensive), so I couldn’t capture my train ride in good quality. The worst airline ever, no one is responsible for anything. I will never use this airline and do not recommend it to others.

✅ Trip Verified | There was no recline on my seat and there wasn’t a seat pocket. One member of the cabin crew was very unpleasant during boarding and during the flight. Also, while the passengers were disembarking, including me, the crew didn’t say goodbye. One member of the crew was very rude when serving the refreshment. Finally, at the end of the flight, when there was a final announcement, the speaker malfunctioned and the sound of the announcement overlapped an other announcement. Apart from this, the flight was good.

✅ Trip Verified | We were impressed with our flight with Air Serbia on July 17th, 2023 at 01:50 pm from New York to Belgrade. The warm and welcoming service from the Air Serbia staff set the tone for our journey. The cabin crew's attentiveness made the flight even more comfortable. The fact that we arrived in Belgrade early was a pleasant surprise, and the pilot's great personality and informative updates throughout the flight were greatly appreciated. We look forward to flying with them again. Thank you, Air Serbia! (I’ve read some negative reviews since our flight and even though our experience was amazing; Air Serbia please listen to your customers and improve where improvement is needed).

✅ Trip Verified | Air Serbia lost my luggage and they do not respond to my emails. When I call them they don’t even have department where they can track lost luggage. Representative over the phone told me to call airport in Belgrade or London for missing luggage. After multiple calls Belgrade airport doesn't even answer calls and LHR told me that for lost check in luggage I have to contact Air Serbia. This company doesn’t do anything for their clients, staff is not trained well and reimbursement amount that they offer for lost lost luggage is not enough to cover half of what I had in suitcase.

Not Verified | Delightful flight and exceptional service. Flight was smooth; aircrew announcements at minimum. Two stewards stand out for individual mention: Tiana and Peter. Both spoke genially and informatively about what to expect at destination; both showed masterful command of English. I'd recommend crew and airline without reservation.

✅ Trip Verified | They constantly changed dates of flights with no notice. My flight was rescheduled from August 23 to August 25. Then it was rescheduled from August 25 to August 27, and again to August 28. Because I could not accept to travel on August 28, I accepted to fly on August 27 from Belgrade to Buffalo, USA instead to Toronto, rent a car in Buffalo and drive to Toronto. The whole trip was 30 hours long and was delayed for five days from my original date. When I returned to Toronto, I wanted to submit a complaint, but the Air Serbia server did not work. I would never travel again with Air Serbia. Unprofessional, rude, incompetent, and dishonest staff.