Air Serbia

✅ Trip Verified | I recently had a deeply frustrating and stressful experience with Air Serbia that I feel compelled to share. On April 11, I bought a direct flight ticket from Belgrade to Saint Petersburg for my mother-in-law. I specifically chose a direct flight, despite the higher cost, to avoid the inconvenience of connections. Additionally, I paid for a reserved window seat. We checked in 24 hours before the flight, thinking everything was in order. However, when my mother-in-law arrived at the gate, she was told that the flight was overbooked, and she would only be able to fly if someone else didn’t show up. After two hours of waiting, they confirmed she wouldn't be flying. This left her stranded in the sterile zone of the airport, completely unsure of what to do or where to go. It was 1 a.m., the airport was nearly empty, and no staff were available to assist her. Fortunately, another woman in the same situation helped her navigate back through border control to the terminal. I met her there, and we went to the Air Serbia representative. They offered her a flight 24 hours later with a 2-hour connection in Istanbul. Considering her age and slow mobility, this was an impractical solution. After much insistence, they finally offered a flight to Moscow the next day. This meant finding our own way from Moscow to Saint Petersburg, but it was a more feasible option. To add insult to injury, we received no compensation for this entire ordeal, not even for the reserved window seat that I had paid for. This entire experience caused immense stress and frustration for my mother-in-law and me. The lack of communication, poor service, and inadequate handling of the situation by Air Serbia were appalling. I will avoid flying with Air Serbia in the future and would not recommend them to anyone. This was an absolutely unacceptable and unprofessional experience.

✅ Trip Verified | Worst flying experience ever. 40 min flight was over two hours late. No apology or explanation offered, no staff at airport to advise. Missed onward connection and stranded in Belgrade for the night. The staff there were rude, uncaring, disorganised and aggressive. Couldn’t quite believe how awful it all was. Will never fly with them again. If I could give zero stars, I would.

✅ Trip Verified | It was the worst customer service I have ever experienced. They canceled my flight without re-booking and sent a useless e-mail saying, "We are sorry." There are no refund, new booking options, or online options to resolve. The US contact number was just disabled, e-mail with my request was never replied (more than 3 weeks passed). It took several days calling to different countries contact centers to reach out to them. They ended up re-booking an earlier flight, which was operated by Turkish. Online check-in doesn't check in with Serbian, because they kicked my booking to Turkish. It doesn't work with Turkish either because it's not their reservation. Avoid, avoid, avoid. They don't resolve customers' issues.

✅ Trip Verified | In January my flight was canceled after more then 7 hours waiting. I have not received refund yet. I also had problem now with my flight which the company as always is not interested in resolving. Unprofessional land staff, unpleasant.

Not Verified | We had a very bad experience with Lost baggage. We were travelling from Cyprus to Barcelona through Belgrade and they lost our baggage. Our bags had clothes and skis that were intended for our kids races in Andorra. Nobody was answering the telephone and there was no way to get in contact with them. We were very frustrated because they were going to miss the races. We found a WhatsApp number who answered to our messages and it turned out to be scammers that we were trying to charge us $100 for information on how to get our bags back. We ended up driving 8 hours to the airport of Barcelona and back from Andorra, where we found our bags without being even being called the following day. This was a connected flight and they did not bother to transfer our bags from one plane to the other. Needless to say our kids lost the first day of races in Andorra and were disappointed. Will never travel again with this company.

✅ Trip Verified | Worst experience! Air Serbia managed to lose our luggage and we were left in the blue for several days about the whereabouts and when we will get our luggage. Other passengers from different flights had to experience the same. We stated a claim on their website within the legal limit (in November 2023) for our expenses and haven’t heard anything back. Custom Service does not reply, Social Media is only making excuses. Never again with Air Serbia.

Not Verified | Had no choice but to fly this on a last minute. Literally no one knew what's going on from the ground crew. Changing gates. Pretending to call a supervisor but then making up excuses.

✅ Trip Verified | My girlfriend and I bought extra leg room tickets from Belgrade to New York with Air Serbia. We were in the middle row with 4 seats, nobody was seated next to us. From 4 seats not one of the seats had a functioning entertainment system so we were doomed to stare at the wall for 10 hours. Horrible service as well, we were offered a piece of grilled cheese with some vegetables once we started flying and a sandwich an hour before we was about to land. We were hungry whole flight. Not to mention only while serving the food we were offered drinks. Drinks were poured from the bottles instead of standard cans. Oh and no wifi during the flight lol. Don't fly with Air Serbia unless you have to.

Not Verified | On Monday I was supposed to have a flight from Porto to Belgrade with my dog. I paid for my ticket and additional cost for my dog. Then Air Serbia denied boarding for my dog because he couldn’t spin in the bag. I have to say that I travel all the time with my dog with many other bigger airlines than Air Serbia and we never had a problem until now. So, if you want to travel with them with your pet please DON’T! Height of maximal dimension for bag is 24 cm and I don’t know which dog is smaller then 24 cm when he is standing?! Maybe Chihuahua?! I must say that flight was delayed for 5 hours like many others flights operated by this horrible company, this is obviously common for Air Serbia. I stayed on airport in Porto and didn’t went to my home and family for Christmas because of course I didn’t want to leave my dog. Now they don’t want to give me money refund neither for ticket neither for my dog.

✅ Trip Verified | I booked an Air Serbia flight with a two hour transit. As I arrive at the gate, I learn the flight is delayed by more than 2 hours. The exact delay is unknown. I am given a 10€ voucher and a Belgian number which is out of service. I am then given a Serbian number which I call several times before getting someone on the phone. This person asks me questions then tells me to wait, never to return again! I hang up after 5 costly minutes and call one last time unsuccessfully before giving up. Will ask for a refund which (from the comments I read) I fear I might never get. I probably missed my flight to Greece. I doubt Air Serbia cares at all. Despicable customer service. Avoid at all cost.