Air Serbia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 320 reviews
4/10
3 star Skytrax Rating
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5/10

Air Serbia customer review

(United States)

Agree with punctuality issues: On August 18th we were flying BEG - BRU - New York. There were 52 passengers who had a flight to New York JFK to catch. The airline should know this. Air Serbia decided to wait for a few transit passengers and their baggage risking the flights to New York for the 52 of us thus causing the 52 passengers not making their flight to New York. Other than that: food is the best: nowhere else will you get a cooked meal for a 2 hours flight and it was delicious!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Serbia customer review

(Canada)

Flew LHR-BEG-LHR. Significant improvement from JAT in terms of on board experience especially aesthetic. A319 interior appearance in terms of seat colour lighting and cleanliness on par if not better than the likes of Lufthansa BA Air France. Plane took off on-time on both legs crew were very kind and helpful and seat comfort was solid. The fact that a full meal was served on a 2.5 hour flight was certainly a plus tasted better than what was served on my BA transatlantic flight home. My only reproach would be the slightly irritating boarding music a tad bit too traditional for a 21st century airline setting. All in all it's clear that the company is on the right track and I would not be surprised if it soon ranks among Europe's best in terms of service quality. Glad to see the on-time performance improving day by day especially considering the earlier issues with the Beirut flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Serbia customer review

(Netherlands)

Frequent flyer AMS-BEG: all the compliments for the staff - Air Serbia provides a great service and a really nice selection of complementary food & beverages. A couple of points for improvement: please add an evening flight on Thursday for AMS-BEG line add on-line check-in please return the 30kg baggage limit finally improve the check- in procedure in BEG for early flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Serbia customer review

(Australia)

We recently flew Paris-Belgrade and Belgrade-Paris. It was refreshing to see standards of aircraft interior staff training and general comfort lifted considerably. On both occasions we travelled in business class enjoying perks like comfortable seats delicious meals and excellent service provided by polite flight attendants. I paid for inflight entertainment was provided and together with constant care from flight attendants flight was enjoyable.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Serbia customer review

(Germany)

I flew with Air Serbia from Podgorica to Belgrade and from Belgrade to Frankfurt and can recommend it! The staff were very helpful and polite and spoke very good English. The food was good and pillows were provided - a very nice add-on to make any trip more enjoyable. The landing in Frankfurt was fantastic. A very pleasant experience indeed!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Serbia customer review

(Netherlands)

Will never fly with Air Serbia again. The service was extremely bad. Airport staff WERE the worst and most apathetic I have seen. Food WAS horrible. Miles (for 2 separate flights) were never registered. No information given about anything during the entire trip. seats changed aircraft changed (again - 2 different flights) staff did not know what was going on. No priority boarding. No entertainment system although they promise an ipad. This was like flying economy on a low cost carrier.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air Serbia customer review

(United Arab Emirates)

I flew with Air Serbia in June from Abu Dhabi to Belgrade and from Sarajevo to Belgrade. Nice young friendly cabin crew excellent catering and flying with Serbian people you don't need better entertainment. Both flights were on time with wonderful landing from Sarajevo to Belgrade turning around Avala mountain.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Serbia customer review

(Serbia)

BEG-LHR and LHR-BEG flights. I was very pleased. Flight attendants were very kind food was really good flight departed and landed on time baggage came on time. You can see that they have improved food - a lot of great desserts hot drinks refills and a three-course meal. New Aircraft's (Airbus 319 and 320) have nice exterior they aren't noisy at all and magazines were also provided. Really good experience indeed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Serbia customer review

(Denmark)

My family and I were supposed to travel Split - Belgrade - Copenhagen. The flight from Split was delayed so we missed our flight in Belgrade to Copenhagen. The trip ended up lasting 23 hours. Staff in Split airport knew nothing whatsoever about why the flight was delayed. Once we arrived in Belgrade overly rude staff booked us for a flight the next day at 5 pm. We had to be at work the following day and wanted an alternative return flight. After discussing the matter with a manager we were booked for an earlier flight. This took us more than 3 hours! Incredibly poor service and rude staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Serbia customer review

(Australia)

I recently travelled from Abu Dhabi to Belgrade. What a fantastic change from JAT to Air Serbia. The staff were very welcoming. There is still a little bit of work to be done with making sure all crew understand that customer requests and their safety is the priority rather than colleague gossip. I was very satisfied with the meal and the variety of drinks provided. The only problem with the trip is the lack of inflight entertainment which is easily fixed with the ipad version like the ones provided by Qantas domestic and Jetstar. I will fly with Air Serbia again in the coming months and look forward to see the airline continue to improve their image and service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes