Air Serbia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 320 reviews
4/10
3 star Skytrax Rating
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9/10

Air Serbia customer review

(United Kingdom)

An absolute surprise! I flew from Belgrade to London on a Sunday morning and was expecting something pretty awful Instead I would rate it as the best European flight I have taken in the past year! Maybe it has something to do with Air Serbia's link up with Etihad but in any case the staff were pleasant I was offered a choice of hot main meal in economy there was plenty of leg room and the flight left and arrived on time. Couldn't ask for more!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Serbia customer review

(United Arab Emirates)

Flew BEG-WAW and BEG-AUH. Both flights excellent service crew very professional and polite food excellent interior of the plane fresh and new big improvement! Probably the best service at the moment amongst European carriers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Serbia customer review

(Serbia)

BEG-IST (August 2014) - Boarding at Belgrade airport was on time flight was on time (operated with new Airbus A320) very comfortable for this short relation and I must say nice cabin crew members. Food is basic but still this is a very short flight to expecting more than sandwich cookies and coffee. When we arrived at Istanbul (Ataturk) airport all luggage was there. I can recommend Air Serbia for a flight to Istanbul.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air Serbia customer review

(Serbia)

BEG-ARN-BEG. Like flying with two different companies. On the first flight to Stockholm it felt like Fawlty Towers on a plane and the purser played the fictional character Manuel. If he could get something wrong he did. The aperitif and nuts came with the main meal “because it is more convenient”. Announcements made on board not understandable because of the poor English spoken in a very fast way. Even though the incompetence of the purser was kind of entertaining from occasionally the whole experience was a disappointment. However things could not have been better than the return flight to Belgrade. Excellent purser and staff who made everything right and could not be more accommodating. Thumbs up! Strangely enough though no champagne offered before takeoff but has to be asked for. Food tasteful but the main dishes slightly dry.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Serbia customer review

(Belgium)

First time I flew with Air Serbia from Brussels to Athens via Belgrade. Both flights departed late. But the service in Business Class was amazing. The best business class flight in EU-EU flights for sure. There were only 8 business class seats and on the first flight I was alone so the flight attendant was all mine.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Serbia customer review

(Czech Republic)

PRG-BEG BEG-VIE - operated by older ATR planes little bit noisy but ok BEG-LCA IST-BEG - operated by Airbus airplanes - new comfortable. During 3 flights snack served (sandwich cookie small bottle of water + another drink - very enough for such short flights) to LCA meal served (salad meal dessert). One hour delay to LCA (30mins to solve the problem that 2 passengers had same seat on their boarding card) the other flights on time. On way from IST to VIE we had about 1 hour to change in Belgrade it was enough even for our luggage so don't worry. For money they asked for all tickets they offered more than I expected. I would fly with Air Serbia again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Serbia customer review

(Serbia)

BEG-ATH JU512 A320. Very professional staff food is ok. We landed on time. I was pleased and will fly Air Serbia from now on.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Serbia customer review

(Germany)

Flew to BEG August 23rd and back to STR on Monday 25th. Flight numbers JU341 and JU344. I've recently been flying Air Serbia from STR to BEG and BEG to STR in business class. Although the outbound flight was the old JAT Boeing 737 it has truly been the greatest business class experience I've enjoyed onboard a European airline. Very friendly supportive and attentive cabin crew. On the A319 spacious and comfortable new business class seats (only two rows in the front section so a very private atmosphere). Very tasty F&B (especially the chocolate cake). Last but not least a service of drink refills without any demand from the passengers with a good offering of elegant Serbian wines. I truly recommend this airline!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Serbia customer review

(Sweden)

JU415 JU826 JU827 JU410. Will never fly with Air Serbia again. Service bad late planes. Me and my wife traveled to Beirut from Stockholm we landed in Belgrade and had delays both ways - we had time between the planes - 45 min. First trip to Beirut was delayed 3 hours second trip back to Stockholm was late to Belgrade so we had to run to the plane and then we just sat there for 50 mins until the plane took off. I asked 3 times if our luggage was coming with us I got the same answer - we don't know. When we landed it was as I suspected our luggage didn't follow with us. It took us an additional 2 hours to fix everything before we could go home.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Serbia customer review

(Austria)

I booked Air Serbia for a flight from VIE to ATH via BEG and enjoyed a comfortable stay onboard. The aircraft's were clean and the seats seemed to be quite new. The catering-concept with paper bags filled with a sandwich a cookie and a bottle of water was very good as you already had something to drink and did not have to wait for the drinks that were served afterwards. All in all it was a good decision to book Air Serbia I would only wish for an online-check-in-service next time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes