Air India

9 Aug 2013 Hyderabad to Mumbai AI964. Scheduled time was 10.45am but flight started at 12pm. Total delay 3 hrs without any information. No proper communication no supervisor available for any updates. No passengers got updates no proper management. Please improve the service.

DEL-SIN-DEL. I flew through Air India 380/381. Delhi to Singapore and return. The air hostess' behaviour was not at all professional. They had smiling faces towards First class Passengers though. After that they ran out of blankets so they increased the temperature. The food was wet due to too much condensation and they forgot to mention that the entertainment system was down.

In New Delhi we were booked onto a flight that was cancelled but we weren't told sat at the boarding gate for 2 hours. When we asked about our connecting flight we were told we wouldn't make it and would have to make the connection the following day. They didn't want to pull our luggage off for me I was expected to go without for 36 hours. They put us in a hotel in Bangalore not told about another stop in India before we landed in The Maldives. We had no information about anything really we were looking on the boards at the airport and most of the Air India flights we either delayed or cancelled. We flew with India's budget carriers Indigo and Spicejet and never had any problems seats were a little narrower but they were on time and staff friendly and accommodating.

DEL-IXE on A321 on 28/07. Ageing aircraft before time push back. Plane developed a technical snag in Mumbai but ground staff handled the situation professionally and we were shifted to another aircraft. Overall a satisfactory experience.

My wife and kids traveled from London to Mumbai on AI130. After Landing in Mumbai my wife told me was that it was the worst journey ever. The TV wasn't working lights were not working call button was not working and air hostesses were rude.

MXP-FRA-DEL-HYD. Flight was very good and connection was very smooth in Frankfurt crew were reasonable food was average and seat spacing was very good. Aircraft was Dreamliner transit at Delhi was very good domestic sector of the flight was especially good crew very friendly and food very good. They should improve their overseas crew and food otherwise a perfect journey.

LHR-ATQ with stop over in Delhi both ways. 9.30pm departure from London but ended up taking off at 11.40pm due to late arrival of aircraft. Full flight. Boarding was quick. Good point is that the leg room is the best I have experienced compared to other airlines I have flown in economy. Wasn't asked what meal I'd like just given veg option. But it was nice. In fact food was great on all flights. A drink and peanuts on the domestic sector. Cabin crew were ok just done what they had to but call bells are NOT answered. I tried on 5 occasions. Inflight entertainment was average. Great if you like Bollywood movies. But some passengers screens weren't working. The transit in Delhi is a mess lack of organisation and going through security is chaotic not to mention the rudeness of the airport staff (not Air India's fault). I wouldn't hesitate to fly Air India again if the price was cheapest again. Jet Airways service is a lot better.

I have travelled from Toronto to Delhi. However this flight has the most uncomfortable seats the most disgusting food and rude staff. Will not recommend this flight. Moreover some seat entertainment does not even work.

Regular user last flights were DEL-BOM-CJB and MAA-IXZ. A320s were showing signs of ageing and the ground crew botched up seat allotment. DEL-BOM-CJB was delayed by an hour at BOM due to congestion (more of the airport's fault than the airline's). Both flights however were smooth and comfortable with decent service and great food. IFE was adequate for a two hour flight though it could do with a better selection. They also have an above- average inflight magazine that's worth a flick through. Experienced pilots made flying through bad monsoon weather fairly unnoticeable while the air hostesses though ageing were very courteous and polite. Compared to private airlines the ones on Air India speak fluent English! Would always stick to AI.

I am a regular traveler between DXB-MAA-DXB (AI 905/ AI 906). Flight was good. Average age of aircraft Airbus A321 is around 3-4 years. Seats are comfortable food is good. There is improvement on punctuality. Turnaround time at DXB is far better and quick. Inflight service is good and crew are efficient.

Flew DEL-MAA Air India's brand new 787 Dreamliner on June 22. Departed on time arrived good 20 min early. Excellent AVOD for a domestic flight. Good food active young crew clean plan smooth flight. Enjoyed the new large electronic window shades sky interiors. Seats were comfortable with foot rest and USB port for charging. Will fly them again.

AI381 on 26 June 2013 depart Singapore Changi Airport at 09.15. Delayed 20 hours. Pros: One free meal ticket when flight was delayed. Cons: No Online check-in. 9.15am Flight delayed 45 mins then cancelled. The same flight was rescheduled for 1.30am the following morning. Got to the check in counter only to be told that the flight was delayed until 3.45am. When getting ready to board was told by another passenger that the flight was delayed further until 6am. No customer service. No relaying of updates/information to passengers.

Delhi-Chennai via Mumbai. I was not expecting much customer service flight service (timings) but it was the opposite. Very nice in-flight service by cabin crew quick response to passengers and the quality of food was excellent too. Arrived early to our destination.

DEL-IXE on Airbus 321. Pushed back ahead of time early arrival as well. Breakfast adequate. Good all round and would recommended.

11 June 2013 from RUH-BOM-DEL (business class). Flight from Riyadh - check-in counter chaotic no separate counter for business class airport lounge was decent. Boarding was chaotic nothing special for business class. I actually felt I was treated as a premium economy passenger. Welcome drinks were served on the ground extremely small glasses terrible presentation. I did not feel I was flying business class the presentation was casual. However at the domestic terminal I had to wait 3 hrs for my DEL flight the lounge smelt television not working no air conditioning and no magazines or newspapers. Flight from BOM-DEL business class was great food was excellent great seat and service level was very high. Return DEL-BOM was economy class food and entertainment was great. Lounge in BOM international airport had good snacks but limited variety. Washrooms dirty. BOM-RUH business class only a regular meal served just before landing in Riyadh. I would not recommend this airline.

Chicago-Delhi-Bangalore. Aircraft from ORD-DEL was a Boeing 777-300 majestic look from outside but once you get in the flight you get to see a few unpolished areas seats are ok not great. Decent leg room. Cabin crew don't smile much and have to be called a thousand times to attend your request. Choice of inflight entertainment was limited with a lot of ancient Hindi movies and English movies. Food was good. The ticket price was sky high because I booked it 3 days in advance but the service I got was below mediocre. Once you arrive in Delhi having to collect my checked in bags and to check in again is a complete hassle.

LHR-BOM-LHR. Check in at T3 was a little busy but it did not take too long to get airside. The lounge was OK although lacking a little atmosphere. Boarding was quite funny. When they announced that passengers with children plus first and business class passengers could start boarding about 300 people all got up and jammed the departure point! On board the crew were very efficient helpful and friendly. Very spacious seats although slightly uncomfortable when they are fully reclined. The quality of the food was excellent although the presentation could be improved a little. Although I did not pay for the ticket I was told it was well over half of the cost of travelling with BA and as such represents excellent value. Would definitely travel with Air India again.

Delhi to Singapore and Singapore to Chennai. I am an Air India loyalist but I mostly fly them within India wherein I find their service quite good. There is a marked difference while flying them International. They use an A319 on their DEL-SIN route which is generally packed to capacity. Luckily I got upgraded however their business class seat is very poor. The recline is as much as that of their economy class seat and most foot rests were broken. There were PTVs but nothing was playing not even a flight plan. There was a snack served at take off (midnight departure hence I refused) which was the end of any service for the rest of the flight. A cup of tea had to be asked for before arrival at Changi. SIN-MAA on a tired A330-200. Flight absolutely packed. Service was quick and efficient with dinner served however I was very surprised that their bar only had beer or whiskey not even wine. Over head TVs showing a Bollywood movie with subtitles but terrible picture quality like they were running a pirated movie. Fares are cheap and you do get what you pay for. I don't them to fly close by but I pay a premium and fly a gulf or SE Asian carrier for long haul.

AI 863 on IXC-DEL-BOM. Airbus 321 with decent leg space but poorly maintained. Two overhead bins had been taped shut one of our video screens did not work and the seat reclining mechanism did not work on some seats. Flight was on time but average food and standard non-smiling crew does not make it exactly a pleasant experience.

Return trip to Hyderabad India from London Heathrow. Overall I was extremely satisfied with Air India. They improved service a lot. May 17th 12.30pm from London Heathrow to Delhi and connecting to Hyderabad reaching 18th May 2013 at 9am. Flight was a bit old. Interiors were dull but the leg space was really good and better than many other airlines. Food was fantastic and the entertainment was excellent as well. Flight started on time and reached Delhi on time. Domestic from Delhi to Hyderabad was OK. Return trip on 24th May 2013 at 9.30 am from Hyderabad to Delhi and to LHR. Domestic was OK. Flight from Delhi to LHR was excellent. New Boeing 777. Food average and reached London 1 hour early.