Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 993 reviews
5/10
4 star Skytrax Rating
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2/10

Air France customer review

(Switzerland)

San Francisco to Paris. Staff not very friendly like they didn't want to be there. They were more interested in chatting between themselves than giving a great experience to passengers. Seats not very comfortable and food was poor quality. Same movies both ways - poor selection. Last time with Air France for me.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Air France customer review

(United Arab Emirates)

BCN-CDG return flight. A good experience overall: both flights were on-time lounges were very comfortable (specially the one at CDG airport) cabin crew was peasant and efficient. Excellent selection of beverages although food was quite poor. Prior disembarking and luggage delivery was respected. However I regret that Business class seats (Airbus 321 for both flights) are not real one. AF like LX or LH for example just neutralize the middle seat on the row. This is not what you are expecting for over €450. An amazingly good flight however.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Air France customer review

(Australia)

Guangzhou - Paris 18 June. Have been flying AF for years and have been very disappointed with them recently but this flight was a good turn around. Check in at CAN terrible but flight left early and arrived early food back to good standards and very good drink service. B777 so the TV screen was a bit small. Only complaint as usual after the meal service the crew totally disappear.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air France customer review

(United Kingdom)

BKK - LHR with short connection in Paris. A very enjoyable flight considering it was one that returned me reluctantly from my holiday. IFE was good and food and drink excellent (typical French) with Port and Wine accompanying the food (including cheese obviously). Although the meal was above average it was scarce from then on although I took the liberty of visiting the staff at the rear of the plane and they were happy to dish out the snacks and drink as desired. Very happy with the staff and service all in all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air France customer review

(United Kingdom)

Birmingham - Paris - Barcelona AF1065 AF1248 June 19th and return Barcelona - Paris - Birmingham AF1149 AF1968 June 21st. Terrible attitude terrible service terrible punctuality. Took Air France to get to Barcelona from Birmingham via Paris. Mistake. Will use KLM or Lufthansa in future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air France customer review

(Malaysia)

CDG-MAD-CDG as part of an international itinerary KUL-CMB-CDG-CMB-KUL. For the short duration of one hour and forty minutes Air France certainly gets you from Point A to Point B in good time. The seat on their A318 isn't something to shout about - no recline even for a short snooze. IFE non-existent on these short legs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air France customer review

(Austria)

LAX to CGN via JFK CDG and AMS. Check-in in L.A. was easy. The staff in the Delta Terminal were very polite and dedicated towards passengers. First flight was operated by Delta and onboard they offered more then I had expected: At least 3 services and a very sophisticated inflight entertainment). The second flight from JFK to CDG was operated by Air France with an A380. I sat in the upper deck and the noise was hardly noticeable. In this fare stage they offered Champagne and delicious food. After dinner coffee or tea was served but I wanted alcohol again so I asked for a Gin and Tonic but the Steward had none. But 3 minutes later he came again and brought me my Drink. The two connection flights from CDG via AMS to CGN were very short but even there they had an excellent service I got a delicious sandwich and drinks and coffee.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air France customer review

(Germany)

Boston - CDG in Business (bonus ticket): Sat in 3L a spacious bulkhead seat on Boeing 777. Crew very nice and helpful seat was pretty comfortable although not completely flat. Didn't check the entertainment as it was a night flight and wanted to relax and get some sleep what I did. Dinner was fine although not exceptional. Wine selection was good. Breakfast was a bit slim croissant and pain au chocolat were rather old and dry however the fruit platter was nice. No warm egg plate was offered. Overall a sound service and good experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air France customer review

(France)

BSL-CDG-ATH 28/5/13. Small ATR72 to CDG no hand luggage allowed on the aircraft. Raining hard on landing no jetty got soaked running from aircraft to terminal no umbrellas. There is no covered walkway to the bus stop to wait for the bus to terminal 2G. Two flights departing the same gate terminal like a zoo. We have lived in France since 1989 and we always try to avoid Air France and especially CDG since previous bad experiences but this time it was unavoidable. Next time we will stay at home if obliged to take this route.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air France customer review

(South Africa)

2 June 2013 Johannesburg to Paris CDG AF 995. Don't go to the toilet while breakfast is being served because you will not get any. Even though I was travelling Business Class I was told that I could not have my meal as I was not seated when service on. I have travelled on many Business class flights and have never been told this. I was only away for about 5 minutes. My husband had not even started his meal. Air France can learn so much from the Eastern airlines. Singapore Air Emirates Thai! I will never fly Air France again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no