Air France

Just days before my departure, Air France changed 3 of the 4 legs of my flight. The result was missed connections, forced stay in Charles de Gaulle airport for 10 hours, extra night in a hotel, and a day late arriving home. Instead of pushing everyone onto a later flight thus ensuring missed connections, why not push everyone to an earlier flight to secure the connections? The food and service dos not make up for the inconvenience. Never again Air France.

Flight from Dublin to CDG was on time and very comfortable. Nice snack with drinks served on this short flight. Air France lounge in CDG terminal 2E not good. Very small selection of food and limited selection of drinks. Lounge was very busy. Champagne served after boarding. Seats comfortable, only 14 seats in the business class cabin. Flight was almost 2 hours late due to one of the pilots being sick and waiting for a replacement one. Business class were the last to board the plane. Food selection not good, a lot of fish dishes. Earphones are permanently wired to your seat so they cannot be removed for cleaning. A lot of ear wax fell out of my earphones. Not nice! Seat was angled flat, not very comfortable while trying to sleep. Entertainment on the journey out was good but on my return, the aircraft was older so had smaller screens and less choice. Staff were friendly and attentive but everything else was a let down. Lounge in Havana was disgraceful. No food, only a few drinks in the fridge, lounge and toilets were filthy. I don't think I will fly this airline again.

Return flight very long. No possibilty to check in online so no possibilty to prebook the seats online. At the airport in Pointe à Pitre we flew to Fort de France with Air Antilles - from Pointe à Pitre we did not have the chance to print the Air France boarding tickets from a ticket machine as it is only possible from the departure airport, meaning from Fort de France. So once landing in Fort de France we got our flight ticket from the ground staff but they forgot our bus ticket as we had to change from airport once arrived in Paris. We asked it to the staff at the boarding who nicely gave it to us. Onboard we seated in the middle row in the middle seats - unfortunately not so comfortable, not much places for the legs and going out was quite an adventure (bags on the way and headphone wires annoying). I was freezing on flight as I was seatting in draft, even the blanket did not help! Fortunately the staff on board was very nice and helpful. No unpleasant surprise.

The flight experience was good. The airplane was new, the food better than average and the flight attendants very friendly and helpful. But, unfortunately, I did the mistake of buying a combined air and rail ticket from Air France. From Strasbourg to Paris by TGV (operated by SNCF) and from Paris to my final destination by plane (and the same for the return). What a nightmare! AF did not inform me that I had to get a boarding pass for the train. And the boarding pass that they sent via email was not a valid boarding pass; I was supposed to get a new one from the airport, not only for the plane but also for the train. And the train staff were rude in asserting that I didn't have a either a boarding pass, or a train ticket. Showing them my perfectly valid rail and air ticket and the printed boarding pass AF sent, did not sway them. They made me pay a onboard TGV ticket at a price about 50% of my total ticket. Reaching SDG, I went straight to the AF ticket counter to protest. They were indifferent and declared that they could do nothing (I wonder what they are there for). They did not even have a complaint form. It was the worst airline experience of my life. Air France made everything very complicated, requiring many steps, which fortunately on the way back I knew and performed.

Kindly welcome. Departure on time, arrival before schedule. Appreciated captain announcements, clear and sincere. Flight staff quick and nice. Food and beverage limited but of good quality. Flight quiet, landing smooth! Good experience.

I last took Air France in September 2003 from London to Moscow via Paris and it was an uneventful 5-hour journey to say the least. Fast forward to June 10, 2015, I flew Air France (AF 254) from Singapore to Jakarta and it was a smooth and comfortable experience. We boarded early, cabin crew was courteous and friendly, the inflight entertainment was superb with so many choices of programs and extremely easy-to-use touch screen. The food (cold noodle salad with bread and chocolate cake) could be better though. Would definitely consider Air France for my next journey. Love the stylish safety video!

Husband and myself, both seasoned travellers now in our seventies. First time on Air France. From check-in at Heathrow through to Havana we found staff disinterested, dismissive and often just plain rude. When we fly for leisure we like to relax with a few drinks. My husband likes a beer or two and I like a nice gin and tonic or vodka and tonic. On a 10hr flight we were offered one drink with our meal. I was told there were no spirits on board and that beer was limited. After the initial drinks service (nearly an hour after take off) and the mediocre meal service (no choice of meal), we were not offered any other drinks. I found a member of the crew in one of the galleys much later and managed to het a beer for my husband and some water for myself. The return journey was as bad if not worse. And to add insult to injury our bags did not make the transit at CDG and we did not get them until the 15th because the company that Air France uses to deliver bags "Does not work at weekends"!

Being the first customers at check-in we were given the opportunity to upgrade to C for a nominal fee and Flying Blue miles which we happily did considering the very affordable surcharge. As on the inbound flight in Premium Economy, service and food were just superb. Our seats were in the middle section of a 2-3-2 row. As the aircraft was not fitted out with the most recent business class seats, the seats still were angled and would not get fully flat but were comfortable enough. One negative point: there was no screen to provide privacy in case you sit next to a stranger. After manageing to escape the labyrith of CDG we boarded the short flight to Berlin where the economy service was just basic. We were very impressed by AF's long-haul food and beverage service and staff attitude which have made AF one of our preferred airlines for future travels.

We were very satisfied with AF's premium economy (note: this review is for AF's old Premium Economy, not for the new one which is currently installed). After the no-frills flight from TXL to CDG and a stop-over stay in Paris, we boarded the B777 through the SkyPriority gate (which we also were able to use at check-in and security) and found the seats to be quite good: fixed shell (very rare in Premium Economy) and ample legroom, Sennheiser noise cancelling headphones, a decent IFE screensufficient storage space. As others mentioned before, there is no real decline and the seat cushions were worn out which led us to use the cushions handed out to make sitting a little bit more comfortable. Good quality amenity kits were handed out. Food and drinks: after champagne for aperitif, designated Premium Economy menu cards were handed out. We were served the main cabin economy lunch, but on a different tray. The food was among the best we have had in economy both quality and quantity wise. It was accompanied by wine which was presented restaurant style in a real glass. Digestifs were followed by a cornet filled with sweets. Before landing, a yummy pizza pocket was served. Fight attendants were always approachable, friendly and courteous. We would book AF's premium economy again whenever possible, especially because of the fixed shell seat and great food.

Flew on AF6 on June 11, return AF7 June 14. On the way to New York, flight delayed 2 hrs. The plane in fact left on time but before taking off, we went back to the gate for an engine problem. We stayed in the plane with very low explanations. Flight was smooth, FA nice. Food ok, not great at all, and the sandwich before landing disgusting. Good video choice. Upon arrival in JFK we had to wait 30 mn before disembarking. Return flight AF7. Easy check in, boarding was postponed 30 min apparently because the cabin was not ready yet. After thirty min we were told that it was a technical problem, and again an engine problem. We board with two hours delay and as we wee ready to go we were the 30th for take off, another hour delay so arrived 3 hrs after scheduled time. Food was very bad, breakfast impossible to eat and the cabin was very cold. Never again in coach on the A380.