Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1052 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
1/10

Air France customer review

(Singapore)

When my sister and myself were informed about a flight delay I went to the boarding counter and asked staff if it would affect my connecting flight from Paris to Singapore. I was informed that we would not miss our connecting flight and someone at Paris would escort us to the connecting flight. However when we reached Paris we were left to "scramble" with some other passengers to find our way to the boarding gate for the connecting flight. When we reached the boarding gate we were informed that we had missed the flight (AF256). The staff we approached for help rudely directed us to the customer service counter. When we asked to be put on the same flight we were informed flatly that "all the flights are full and they could only get us flights separately". After much insistence she "miraculously" found us a flight which we could take on together! We were given free accommodation sharing the same room. We are frequent travellers and it was our first time taking Air France and what a memorable experience!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air France customer review

(United States)

I want to commend the cabin staff on Flight AF006 from CDG to New York JFK on Wednesday October 23 2013 for their help and professionalism. My husband is disabled and cannot walk. He needed to go to be bathroom and a steward helped me get him to the lavatory. He has MS and I needed to clean and change him. When we left the bathroom he could not walk at all and two Air France stewards carried him to his seat. I had unfortunately stuffed up the sink and they closed the bathroom without saying a word. They were so understanding.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air France customer review

(Israel)

JNB-CDG-TLV in economy on 17th October. Even if I had 3 seats for myself flying in economy on this A380 is not any better when it comes to comfort of seat compared with other airlines. Crew were very good and helped as much as they could. Food was ok even if appetiser was of poor quality. Most of all I appreciated the new breakfast concept in economy a warm crepe with a very sweet sauce. Small bread roll and croissant jam and some fresh fruit salad usual breakfast drinks. Much better then cold cuts and cheese with some dry bread roll and fruit compote we used to receive well done AF nice improvement. CDG-TLV same service as usual and as early morning flight out of CDG we received what to me looks like a very poor breakfast but food on European flights is always poor.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Air France customer review

(Netherlands)

Flew from MRU to CDG on 19th of October. Aircraft was the high density edition of 77W. Aircraft new clean and in good condition. Boarding on time however a delay of almost one hour occurred without any notice or refreshments. The service was dreadful. I fly very frequently especially with partner KLM but this was the most disappointing service experience. No drink round before dinner no drink round after dinner. No water for the night. FA showed herself 2 times on an 11 hr flight for dinner and breakfast. FA in galley ignorant and unfriendly. AF staff were below par especially in Premium Economy. Will avoid AF in the future and choose partner KLM if possible.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air France customer review

(France)

From Paris CDG to Montreal Trudeau and from Atlanta Hartsfield International to Paris CDG. The crew were very polite and helpful especially for the flight back food and beverages were very good much better than other airlines I've used. Nevertheless the seats were hard especially between Paris and Montreal. I highly recommend to avoid flying with the old 747-400 of Air France.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air France customer review

(France)

Beijing to Paris on 14/09/2013. PNC run being particularly welcoming. The service was friendly and attentive. For once a real team effort. Clear PA announcements in French English and Chinese (a Chinese PNC was on board). Good seat and good VOD. However the cabin aircraft was dated and should be renovated.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air France customer review

(United States)

Both the Atlanta to Paris and the Paris to Aberdeen flights were great. I appreciated the staff. I do not speak French but found I had no problem communicating with the staff. It also had the best meal I have had on a flight. I was on Air France 681 and 1272 on September 21 and 22. Luggage was taken care of flights on time. I was impressed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air France customer review

(Singapore)

Singapore to Casablanca return via Paris. A decent enough product without being outstanding. On the upside the cabin crew delivered good service with the stewardess on the Singapore/Paris run being particularly welcoming. Seat comfort was good and I got plenty of sleep. And the flights were all on time. On the downside the food wasn't great: edible withouth being especially memorable. I would happily travel with Air France again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air France customer review

(Australia)

I would not fly Air France again nor would I recommend the airline to anyone. I flew from Singapore to Paris and returned from Frankfurt through Paris back to Singapore. The meals served were not of high standards the length of the flight requires at least snacks to be offered as well as a meal.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air France customer review

(United States)

Flew JFK-CDG September 2013. Loved the experience. Comfortable seats. Great food and included wine. Excellent service. On time! I will do it all over again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes