Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 993 reviews
5/10
4 star Skytrax Rating
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1/10

Air France customer review

(Australia)

I have being flying regularly with Air France for the past 9 years in economy and business class. Normally inflight economy service is excellent with good range of food and beverages available and being offered. On the flight from Paris to Bangkok (July 12) although the plane was newish and with good entertainment the service was absent. The dinner service was a tray with no selection of food or drinks. It contained a pre-packaged cocktail and red wine. No other beverages were offered and no other drinks or snacks offered during the flight. At one point during the flight I went in search of a glass of water not having been offered or provided anything for several hours. I was given a drink and told to go to another galley where I might find ice cream if I was lucky - not even the crew knew what was available. This took self serve to a whole new level. This was one step away from a pack lunch. I chose Air France above other less expensive airlines as I had always enjoyed Air France service and variety offered. A premium airline cannot charge a premium price and fail to provide service otherwise why pay the price when a cheaper alternative provides the exact same thing. I will not fly Air France again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air France customer review

(United Arab Emirates)

Flew DXB-CDG-BCN return. Most uncomfortable economy class flights I have taken. Seat was completely rigid and stiff very cramped. On the return I was it in 35A on the 777-300 at the emergency exit. This was even more painful than the outbound sectors. There was no space between the fuselage and arm rest to actually rest my arm. Had a tall gentleman sitting next to me; was completely cramped with door bustle in front of me so couldn't stretch legs to take advantage of being in an 'aisle seat'. Again seat was hard and uncomfortable. I felt very sore after all my flights. Never again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Air France customer review

(Australia)

ORLY-IST-CDG July 1. I always check in online to save time but shouldn't have bothered for ORLY-IST leg. I was at the airport at 8am for a 10.25am flight. I was misdirected to the wrong bag drop off point. I then joined another enormous queue. It took over an hour to simply drop off my bag. No dedicated lines for just dropping off your bag. There were incredible delays at passport control which was again compounded by a disorganised slow aircraft boarding which appeared haphazard and the plane left nearly 30 minutes late. I had intended have breakfast at the airport but this was impossible due to time delays. On board service was fine but disinterested. The A320 was a little worn on the way back. Boarding again was disorganised and unpleasant. These flights were in complete contrast to my CX flights (SYD-CDG-SYD).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air France customer review

(France)

Coming back from Hong Kong to Paris with AF185 I've been delighted to discover I was upgraded to business class. Happy about that and would recommend Air France again. Service was great - only remark is about the seat: I miss the 180° business class seat I could experience with another company.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Air France customer review

(Egypt)

CAI-CDG May 19 2013. Flying Business class the check in was smooth and friendly the staff helped me to check my luggage directly to Reykjavik Iceland although my connecting flight was on Icelandair and on a Separate ticket. Boarding was good and quick but the crew in the business class cabin were mostly grumpy with no traces of a smile for the whole trip. The seats were nice and comfortable but the headphones were really old and squeaked. Food was ok nothing special for business class.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Air France customer review

(United States)

Although we bought the round trip from Paris to Rome at least 2 months in advance we couldn't get the airline to confirm our seats. Called a few days before and were told not to worry that we would get the seats at the airport the day of the flight. At the airport they told us that we were on stand by list. We barely made it to the flight and we were all seated separately in the middle seats. We found out later that they open the seats 30 hours before the flight so passengers can get their seats but we were never told us about it. If I can I will avoid traveling with this company in the future!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air France customer review

(New Zealand)

Travelled in premium Economy and was disappointed with the overall experience. Seats were not very comfortable and the service very poor. The long haul flights catered for vegetarian diet and were of average quality however the short haul (2.5 hrs) did not have any meal suitable for a non meat or fish eating passenger. Staff did not seem to care and made no attempt to find me something to eat. Premium economy is not worth the extra money paid as apart from a wider seat the service was no different than flying economy and poor in comparison to premium economy used on other airlines.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air France customer review

(United States)

Went from JFK to CDG and back in premium economy. Sky priority allowed us to check in and get through security very quickly. We took advantage of the business class lounge (paid about $50 per person) and thought it was well worth it for the food wine and quiet. The premium economy seats although roomier than economy were nowhere near business class standards so do not expect to get a comfortable night's sleep. I did appreciate the extra legroom and the fixed shell design as this made it feel quite spacious. The food was really quite good (though keep in mind it is from an airline not a French bistro) and the service was very polite and friendly. I felt very taken care of the entire flight and would definitely travel on Air France again over most of its competitors.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air France customer review

(United Kingdom)

Fly from Birmingham to Seoul via Paris. Had very pleasant trips apart from the hiccup at the check-in desk at Seoul but overall inflight service was very good! Quite a wide range of choices for the inflight entertainment inflight meal was average but acceptable. The cabin crew could do with a bit more smile but the staff at Paris was extremely friendly which was good. Would definitely like to fly with Air France again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air France customer review

(Ireland)

Flew from Rio/GIG to CDG last month. Selected the option for a seat plus on the upper deck of the 747-400. This gives you additional leg room and a smaller cabin so in my view worth the extra money. Crew were excellent on this trip friendly and chatty. Food was good. For me the seat became very uncomfortable after 4 hours. I have travelled many times with Air France over the years and the crews can be very hit and miss. This crew were one of the best.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes