Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 993 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
5/10

Air France customer review

(Russian Federation)

IAH-CDG-SVO. Both flights late. Catering good and onboard staff friendly. Seats not up to specs for business class especially CDG-SVO where the legroom is smaller than in some competitor economy cabins. CDG-SVO delayed 2hrs due to technical problem and then another 35 minutes for wrong catering being loading onboard. Overall below expectations and not fair value for money paid. Air France service has deteriorated in last years and the only positive is the cabin crew that does it's job with a sense of pleasure. CDG airport is a nightmare and a story on it's own.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Air France customer review

(United States)

IAD to CDG continuing on to DUB. A380 upper deck 62F. Seat is nice when sitting but for sleeping it is just dreadful. Not flat the headrest is apparently made of marble so your head actually hurts when you use their flat pillow to sleep and heaven help you if you are in the window and your seatmate is sleeping. The pitch is far too skimpy for comfort. Food and beverages are fine - although I don't understand why you have precisely two hot meal choices on an A380. The amenity kit is poor. The service was surprisingly friendly and good on this flight - I will give them that. CDG is the predictable mess - delays lack of information and the busses to shuttle you to connections so loved by Euro airports. When you have other options that have flat seats (Delta BA Brussels etc) and don't have to go through CDG I can't fathom why I would continue to take AF. On the bright side it was better than the last time I flew.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Air France customer review

(United Kingdom)

LCY-Nuremberg. City Jet owned by AF. Like using LCY as it's quieter classier than other airports. However disappointed with seat space and sandwich options on flight. On time. For return wanted to investigate changing flight. Ringing phone line from a mobile in Germany - god knows how much it has cost. Couldn't speak to anyone despite numerous tries. You actually get cut off if they decide too long a queue this happens after menu options so waste money and have to call later. Then when connected again held in a queue for 7 mins then gave up. Went online put details in you go round in circles on the website clicking modify flight etc this just to find the cost of changing. In the end rebooked with competitor.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air France customer review

(United States)

My flight to Paris was cancelled after sitting at LAX yesterday for more than 3 hours. No explanation no attempt to help us get on another flight. It took me forever to get through to AF and rebook a flight for tomorrow. They were rude almost acting as if they were doing me a favor to rebook my flight. This is not my first bad experience. I will never fly AF again. Unfriendly cold and distant. Most of all terrible customer service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air France customer review

(India)

DEL-CDG-ZRH and back by Premium Economy in June-July 2013. Pros: 1) Priority access for check in (all airports) security (all except DEL) passport control (all except DEL) boarding (all airports). 2) Additional baggage allowance. 3) Comfortable seats with large screen good sized tray tables USB charging points at each seat. 4) Personal amenities kit given. 5) Business class seating (with meals) on short haul flights within Europe (CDG-ZRH) and back since there is no premium economy seating on these flights. Cons: 1) Have to use economy lavatories. 2) Cutlery is still plastic. Overall worth the little extra that you spend as compared to regular economy.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air France customer review

(Kazakhstan)

Rome to Marseille on July 17. Flight was late to depart after boarding I asked for water but was asked to wait until take off. After my repeated request I got a glass of water. Luggage was delivered late in Marseille - spent more than one hour to get it - no explanation in English. We could not go to our hotel after the flight because there were no taxis and the hotel shuttle service has finished at midnight. Hope they will improve their service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air France customer review

(United Kingdom)

I flew from Paris to Johannesburg in March. The weather was very poor however the flight was not delayed because of it we were boarded and then sat on the plane for 4 hours with nothing happening. The only reason given at the time was that the luggage had not arrived at the aircraft but we had no idea how long it was likely to be. As a result I missed a connecting flight. I will never consider flying with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air France customer review

(France)

CDG (2F) - NCE. The flight was in a newly refurbished A320. Crew friendly and professional. Decent value for the money for the 1hr 15 mins long flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air France customer review

(United Kingdom)

Bangkok to Paris departing 10am on July 2nd. Fed a full meal with Wine and Port about 30 mins into the flight. The meal was OK. I was feeling unwell due to heat stroke and asked for a brandy but was told that spirits were not available - only soft drinks water or beer. During the flight I needed water I had to use the call button several times before they came to see what I wanted. Later when I asked for more water the attendant said that I could always get my own. No other food served for almost 10 hours and then just a snack. It is the worst long haul flight I have ever experienced. The service was non existent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air France customer review

(United States)

Departing from Washington Dulles to CDG Paris AF0027 June 21st and returning from CDG AF0026 to Dulles 7/2. I will never fly Air France again - my 13 year old daughter and myself went for 2 weeks to Paris - flew Business Class. Going over the food was good (not great) however I noticed how frayed some of the seats in business class were which was just the beginning. Seat is horrible so no sleep for me coming back my tray table was broken (yes in Business class) so I had to prop it up with my knees as I didn't want to sit apart from my daughter. The food was terrible and the seat again was horrible if you are trying to get some sleep.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no