Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1345 reviews
5/10
4 star Skytrax Rating
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8/10

Air France customer review

(France)

AF6 CDG-JFK on Airbus 380. Easy check-in at CDG but chaotic boarding because the escalator was out of order. Very professional staff very good food great choice of movies not only US blockbusters. The airbus 380 does not offer yet the new cabin but it was ok. Delivery luggage in JFK was a nightmare we had to wait for our suitcases despite priority tags.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Air France customer review

(Germany)

Economy Premium from Nuremberg NUE to Paris CDG operated by HOP Regional Feeder to long haul flight small Embraer plane limited space and legroom but ok for 1 hour. Small breakfast (grilled vegetables on baked roll) and 1 drinks service. Nothing special.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Air France customer review

(Germany)

Premium Economy from Paris CDG to Nuremberg NUE operated by HOP Regional Feeder from long haul flight small Embraer plane limited space and legroom but ok for 1 hour. Small breakfast (croissant for me 2 croissants) and 1 drinks service wanted orange juice which was available for the business seat in front of me but was told by the flight attendant it was not available - ridiculous. Nothing special.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Air France customer review

(Italy)

BLQ-CDG and return. Very quick flight great check-in both way and helpful desk. Both flights were on time operated with A319 not really tidy and clean. The unbelievable things on these flights has been the cabin crews - awful! Impolite unavailable they just seemed to talk to each other no smile nothing. Don't know if I will fly AF again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Air France customer review

(Norway)

KIX-CDG-OSL in March first leg with 777-200 second operated by HOP! with an Embraer 190. At Osaka Kansai Airport Air France operates at the southern part of the terminal which means a short train ride from the main hall. I arrived about one hour earlier than I really needed to so I had lot of time to spend in the deserted South terminal which really doesn't have many shops or dining areas. This hasn't anything to do with the airline though. But anyway - boarding went smoothly and fast maybe because most of the PAX were Japanese but more likely because very few PAX. The seats of Air France's old cabin at first look looks quite comfortable and nice but really they isn't. They're too hard and worn for a 12 hour flight. TV-screens were also quite worn and the IFE system even worse. Luckily Air France provides a generous amenity kit even in their economy class with noise- cancelling ear plugs low quality headphones sleeping mask and a wet-wipe which they are handing out shortly after takeoff. Food quality is average. We got a choice of two dinners a Japanese (a sesame beef I believe) or a Western as well as breakfast. Catering was extremely poor during the 12 hour long flight they only came serving us beverage two times. And by the way cabin crew wasn't really nice either. They seemed stressed and tired. The captain on the other hand made an announcement every time arriving over new areas which was nice. Second leg was an average short haul-flight with beverage and a sandwich. Nothing special.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air France customer review

(Netherlands)

AF548 30 April 2015. Very poor economy seats on both the Airbus A340 and A330 practically no space left when the passenger in front reclines his or her seat completely. The entertainment screens are old with poor visibility certainly if the seat in front is fully reclined. Average quality of food. Quite friendly cabin staff on our last flight. In summary: the most expensive ticket on the Paris - Niamey route but overall a below average product.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air France customer review

(United States)

Air France flight 333 April 19 from Boston to Paris CDG was cancelled due to mechanical difficulties at 8:.00 boarding for 8.45 flight. Over 400 passengers told to go retrieve luggage which had to come from cancelled flight and to get in line to rebook. Our group of 59 were given lodging at Chelsea Marriott and 3 meal vouchers. Fitted onto the same flight the next day. Actual flight delayed one hour to get a passenger on a stretcher on plane. One day of Paris hotel and tours missed. I will say that the Air France personnel kept us informed about the cancelled flight and offered glasses of water during the long wait. Returned flight 338 on April 27 from Paris to Boston also cancelled due to mechanical difficulties. Cancellation in Paris was very poorly handled. From moving our group to a more isolated area where many of us could sit on the floor to not providing an escort or transportation to the Ibis hotel which was close to a 2 mile walk because of poor directions and location of hotel to the limited staff at the hotel and restaurant which stopped serving early for both dinner and breakfast to being charged 385 euros for an oversized box which cost $100 on Aer Lingus to get it to Paris desk employees did not know English or refused to speak it etc. Food on flights was awful beverages were fine TV did not work for my son and on both trips we were sitting near screaming infants. On flight to Boston we also had a young child kicking the seat. My son was moved but the kicking actually moved the seat next to his where I was sitting.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air France customer review

(United States)

Flew Boston to Paris April 19th. Flight was cancelled so missed a day of my vacation and list two scheduled tours. Food was good. Return trip flight on April 27th was cancelled again. Paris to Boston. They kept the luggage so I had no personal items. The flight ran out of food so I had no dinner and my movie screen was broken along with many other customers. The flight attendants didn't do much for me. Barely got an apology. Won't fly Air France ever.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air France customer review

(Singapore)

April 3 SIN-CGK Business Class - Air France has a very convenient eCheck-in option whereby you can elect to check-in automatically 30-hours prior to your flight (i.e. no need to manually do it online or via an app) and your boarding pass is sent to you automatically. I used this service for a SIN to CGK flight and arrived at the airport 90 minutes before departure. As I made my way through Immigration I was told to return to the AF check-in counter as the Immigration officials do not accept eBoarding passes for AF flights. Although this was slightly annoying I went to the AF counter. It looked like AF check-in counters were closing as majority of staff were packed up and only 1 counter was still open with a few pax in line. I asked a member of staff where the business class line was as it was not clear and was told that I can check-in using the kiosk. I did just that and received a boarding pass on thermal paper. I once again made my way to Immigration and this time was told that I could not go through Immigration unless AF has verified my documents. I tried to protest but ended up returning to the AF check-in counter again. All the counters were closed and all staff were gone. This was now 55 minutes before departure. In a panic I asked a member of Changi Airport Information Desk team if they could help me. They kindly tracked down the AF office number but there was no answer. A family had arrived by this time with 2 young children in the same situation as me: holding an eBoarding pass but not able to get through Immigration. One of the Changi Airport staff kindly went through Immigration to the Departure lounge and to the gate to approach the AF staff directly. She reported back over the phone that AF may not be able to let me board. 15 minutes prior to scheduled departure a member of the AF ground staff slowly made their way back to the check-in counter and handed me a 'proper' boarding pass and asked me to run to the gate or miss the flight. As she was checking that my passport was in order she told the family of 4 that they could also run to the gate and try and make the flight but there was no way their luggage would be flying with them that day. Looking back at no point during the check-in process (a) the reminder email to check-in online (b) the online check-in or (c) when using the kiosk to check-in - at no point was there ever a mention that the eBoarding pass or the boarding pass on thermal paper was not enough to check-in for the flight. The member of staff who directed me to the kiosk did not mention this either. I was very lucky that the Changi Airport staff kindly helped me but I feel sorry for the family with 2 young kids who I know was denied boarding even though they - like me - followed all the steps required by AF regarding online check-in. This experience alone has taught me NOT to fly AF from Singapore Airport under any circumstances.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air France customer review

(Ireland)

Paris CDG to Singapore return in first class. There was a change in aircraft on the outbound flight and I did not experience the new cabin but staff were excellent and I was alone in the first class cabin. The first class lounge in Paris was fabulous with an exclusive ambience. I was disappointed that I could not enjoy the complimentary massage as the therapist was ill but the rest of the service was excellent. Escorted through security and immigration control with no stress and driven to the aircraft in a limousine from the lounge. Return flight from Singapore was in the new first class cabin a really luxurious cabin with only four seats. Again was greeted as soon as I arrived at the Jet quay terminal in Changi airport and all details taken care off without any hassle. I was driven to the departure gate in a buggy a lovely gesture indeed. Overall Air France certainly knows how to define first class service. I have flown first class long haul with three other airlines before and not one could match the service of La Premiere with Air France. If I wanted to be critical there are some minor details. Firstly the cost is much higher than most other airlines. Secondly there is no complimentary limousine service to and from the airport. Thirdly they may need to provide a more extensive menu to cater for people who are originally from the region in South East Asia.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes