Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1045 reviews
5/10
4 star Skytrax Rating
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5/10

Air France customer review

(Italy)

Flight AF695 MIA-CDG 12/08/2013: This flight is operated with one of the last 7 B747 that remains in operation with Air France. Crew were nice and the flight was on time both at departure and arrival. Meals were good and on best standard around for Airlines. Now there comes the downsides: the seats are some of the worst I've flown. Then the IFE crashed throughout the airplane just few minutes after takeoff the crew restarted it 3/4 times without success. Lastly was the seat was not cleaned at all: there was trash in my front pocket and some trash under the seat also the two rows near me was full of trash the crew apologized and cleaned while before departure. At least a nice and gentle crew.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air France customer review

(France)

ICN-CDG. Run down seats (old generation) several parts in seat and armrests missing. No lie-flat seat. Too short (I am 1.87 cm - I guess it can only accommodate persons up to 1.75 cm). I complained to the crew who was very attentive to my comments but could not do anything but agree. Food: average for business class. A bad experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air France customer review

(France)

I flew from Paris CDG to Hamburg through the modern terminal 2F. The flight was good and the crew were polite and helpful. The seats had a good recline even for a short flight of 1.5hrs. The one thing that I regret is the food choice - only croissants were offered. I will use this airline again for my next trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Air France customer review

(United States)

Recent trip from BOS to CDG as a SkyTeam Elite was anything but pleasant. I am enrolled in Delta's program rather than AF's (though I probably fly AF and KLM more than Delta) and the whole "SkyTeam seamless travel" ad campaign is an absolute joke. My platinum status did nothing to upgrade me to the Premium Economy seats though it is supposed to - at check-in AF said I could only upgrade for a fee. When I asked to speak to a supervisor the story changed and "all the Premium Economy seats are already taken but if not we would of course upgrade you." Getting on the flight 3 out of 27 Premium Economy seat were occupied. I politely asked the head steward if under the circumstances I could take a PE seat and he gruffly said that I should have asked on the ground - it was impossible to ever upgrade passengers once on board! No one is actually bad they just don't care and have learned that they can fob off any complaint. Flight attendants do an adequate job of serving dinner then you don't see them again the food on board is also adequate economy seats are expectedly uncomfortable IFE screens tiny. The best thing about AF are the CDG lounges. The worst thing is the uselessness of working to get status on SkyTeam when partners can be utterly arbitrary in honoring its benefits.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air France customer review

(United Kingdom)

Flew from London City Airport to Brest on 20th August Flight AF5291 and returned on 27th August Flight AF5290. Having arrived 2 hours before my flight at London City Airport and being second in the queue at check-in I was told I was being put on stand-by as Air France were not sure how much luggage they would be able to carry. I was told to go away and return 40 minutes before my flight and that I may have to divert to Paris or stay in a hotel at City Airport overnight. Being an elderly person travelling on my own I was concerned by this and this was not helped by the attitude of the Air France staff. Having booked my ticket 6 weeks ago and arriving in plenty of time before check-in I feel that this was totally unacceptable. I will certainly not be travelling with Air France until they improve their service and their attitude towards their customers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air France customer review

(Costa Rica)

Flying from Atlanta to Paris CDG in Economy. We were held on the runway at Atlanta due to thunderstorms. Not the fault of AF but where were the crew? It was stiflingly hot but no sign of water. The menu looked good but the meal was abysmal. The champagne aperitif turned out to be a choice of a long opened bottle of fizz or a plastic bottle of vin de table. Miserable staff who then disappeared until offering a low grade snack before landing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air France customer review

(France)

Brussels to CDG and CDG to Narita in First Class on Aug 2nd 2013. I had booked in business but upgraded. Boarded a train in Brussels allowed to wait in Thalys lounge comfortable but basic no service on the train but luggage handed over and rather short trip of 75 minutes in first class. Collect luggage on the platform in CDG pretty quick an AF staff member welcomed us on the platform. Small waiting lounge while our luggage was checked in accompanied through priority immigration and security line then to the First class lounge. Accompanied and driven by car to the plane and introduced to the crew on A380. A nice female attendant took good care of us all through the flight very professional a quick lunch (just a main course and light sweet as I had eaten in the lounge). After lunch I changed into the pyjamas offered coming back to my seat the FA had turned it into a bed with mattress soft pillow and comfortable quilt. Nice breakfast of apple pancakes and tea. After landing first to disembark welcomed by AF staff priority lane for immigration and by the time we entered luggage hall our case had already been collected by another AF staff waiting for us with a luggage cart. All in all a very good experience.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air France customer review

(United States)

Paris to Washington (IAD) in economy on August 27. We had a pair of seats aisle + window with a convenient individual mini-storage bin by the window on top deck of Airbus A380. Extremely quiet and smooth flight. Aircraft very clean and in excellent shape. Reasonably comfortable seats with small footrest and excellent video/audio selection (wide music selection and at least 30 movies to chose from in a variety of languages). Departure delayed a few minutes due to a couple of passengers showing up late. Crew was pleasant and helpful. Food was average for economy. Open bar in the rear throughout the flight is a definite plus. All in all a good experience. Value for money was top by definition: frequent flyer award tickets earned in Delta FF program (yes FF tickets can be had even in high season at least when you book 9 months in advance).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air France customer review

(United Kingdom)

Flew with them back in February and March. One is ABZ-CDG. Another one is CDG-ZRH. Both are returned flight. Enjoy all the flight even there was nothing much to comment as they were all short flight. Check-in at Zurich was nice as the staffs checked through my baggage straight into ABZ even though I bought two separated tickets. Sandwiches snacks and drinks are offered onboard which were alright. There is not IFE. So can't comment on that. Would have been much better to get a proper meal for the price I've paid for. Overall satisfied with the airline and would fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Air France customer review

(United States)

August 1st - Minnesota to Paris aboard AF 340-300 flight was great. Enjoyed the larger seats and more leg room food was average wine with and after dinner was good. The air-conditioning in the airplane was not working correctly so we sat on our blanket and pillows which offset the hardness of the seat. After dinner we were offered liquor flight attendants were friendly and accommodating. Since we departed at 8pm shortly after dinner the lights were turned off encouraging passengers to sleep or take advantage of the in screen entertainment. Screen size was exceptional big and easy to watch movie and TV selections were average. Breakfast was served about an hour before landing again the food was just average. Would fly AF Premium economy again absolutely so much better than economy.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes