Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1048 reviews
5/10
4 star Skytrax Rating
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9/10

Air France customer review

(United Kingdom)

I flew CDG to KUL (Kuala Lumpur) on B777-200. Overall a good trip with attentive cabin service very reasonable food and good wines. IFE very good with no system problems. Although I prefer the B777 over the A380 I find the seats in the latter too confining the seat does not go fully flat and its like sleeping on a gentle hill; you tend to slip down and have to regularly push yourself back up to the pillow does not make for a good nights sleep.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Air France customer review

(Finland)

The flight from JFK-CDG was delayed about an hour and Air France insisted that 50 minutes would be enough time to make my connecting flight to Helsinki (in a different terminal). I insisted right back that 50 minutes is nowhere near enough time at CDG knowing I would have to clear security twice ride a bus and a train and then go through passport screening and one more security check. The A380 was nothing special at all unless you were in first class. There is no economy comfort you just pay extra to sit in the exit row. The flight attendants bring drinks and food exactly twice and no more. The plane is gigantic but somehow they really squished all those seats in there. I don't normally fly this route usually I fly with KLM through Amsterdam and I am always pleased with their service. Air France continually leaves a lot to be desired in cabin service the entertainment offerings were pitiful the seats barely reclined and the service that was there was awful. The one thing they did well was fix my connecting flight with Finnair - and Finnair recognized my Platinum status on SkyTeam.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air France customer review

(France)

CAN-CDG leg of a SYD-CDG journey. The business seat (NEV4 so the latest version so far on AF) is OK in terms of comfort especially for taller people (shorter people may be frustrated in sitting position as they cannot reach the footrest). The main drawbacks are a lack of room for conveniently putting one's own belongings and lack of privacy (especially compared to the CZ business configuration which we had on the A380 from SYD to CAN which is great in terms of private space). Catering OK although no choice for the starters (this should be improved). Good choice in terms of drinks and possibility to access a bar at all time during the flight. Possibility to have a quick dinner service (without main course) thanks to a very efficient flight attendant; that was very appreciated on a night flight as we were keen on sleeping as soon as possible (and even more appreciated considering that the dinner service with AF is usually way too long). The IFE is a little bit poor and the user interface is not very friendly (the way of listing the movies for instance should be improved - it always takes a lot of time to go through the whole lot). The flight was perfectly on time both at departure and arrival. Globally a good experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Air France customer review

(France)

29/10 AF 188 CDG-HKG. 6/11 AF 185 HKG-CDG. Flew from Paris to HKG and return. Seat is average on a 12-13 hours flight staff food and IFE were ok.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air France customer review

(Canada)

I had SkyPriority Premium Economy seating on a flight from Toronto Canada to Malaga Spain with a stop in Paris and return via the same route. The premium economy includes a few select rows with seats that have extra leg room and a deeper recline position. In-seat electric outlets for charging your electronics - they require a standard European plug. The comfort pack they handed out included socks ear plugs mask toothbrush and toothpaste and ear phone covers (headsets are built in to the seat) and TV screen either in the armrest or on seat back in front. In the bathroom there were Clarins face products and cotton pads to freshen up. Menu selection and food was very good. Alcoholic beverages are standard. After the meal we were handed a plastic container with a great selection of bon bons. Premium economy seating also meant passengers were able to board the aircraft before the regular economy passengers. Staff were pleasant and accommodating. This was such a great experience I will always choose Air France over a competitor when given the option for my flight.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air France customer review

(United States)

Will never fly Air France again between LAX-CDG. I was 2.5 kg above the weight limit and the fine was 70 euro or about 90 US dollars (ridiculous). Check-in at CDG took 2.5 hours (5 lines required) and barely made it to the gate. Airbus A380 extremely uncomfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air France customer review

(United Kingdom)

Manchester to St Maarten via Paris CDG. Apart from an hours delay in CDG on the outward leg all flights were on time. A340-300 for the long haul is adequate in Economy but seats are getting very hard with age and the IFE on both long haul aircraft was two or three generations out of date which is poor on a long flight. Food is barely adequate AF is no exception to a general low standard. Staff polite and efficient but only appeared at trolley service no intermediate drinks service offered available to collect from the galley only. KLM/AF have a monopoly on this route which explains why this 8 hour flight costs as much as a trip to Australia. I would try KLM next time and take my own cushion and packed lunch.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air France customer review

(Netherlands)

Washington to Paris. Boarding 30 minutes late but staff on boarding told me that flight will be in Paris on time. It was very important to me because my connection flight was only 1 hour after arrival time. After boarding plane stood more than half an hour in Washington so departure was more than 1 hour late. During the flight I tried to find out arrival time and departing gate of my next flight (also AF). Air-hostess promised me find it out and to give me an answer about 30 minutes before landing. I did not get the information and on the exit from the plane same hostess made a movement as - sorry I forgot on you. My display was not working and after two requests to the crew I did not received any answer if display can or will be repaired or at least excuse if it cannot be repaired. The drink I ordered was given to another passenger. All crew members were very happy and had good time together chatting and laughing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air France customer review

(United Kingdom)

Dreadful service on Bangkok-Paris-London return flights. Food awful service even worse. Stewardesses snooty no drinks during flight and questions about snacks rebutted.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air France customer review

(United Kingdom)

Heathrow via Paris to Cancun return. Excellent check in and lounge at London Heathrow and transfer in Paris is fine. The lounge at CDG (being their home hub) was a little on the tired side and far too overcrowded. Onboard seats and catering good on the outbound leg. On the return the biggest difference is the seat as AF do not have lay flat seats. Overnight flight back was okay (minus the seat issue) with staff and catering excellent. Transfer back via Paris all ok and the short hop back to Heathrow was wonderful.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes