Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1045 reviews
5/10
4 star Skytrax Rating
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8/10

Air France customer review

(France)

CDG-JNB-CDG on A380. One of the best parts was the first lounge in CDG. Welcome is perfect the lounge is not so big but modern and beautiful. The dinner in the lounge was excellent with fine wines. Transfer by limo for Boarding was perfect. Nice welcome by the crew - all the other seats in first were empty! I did not try the onboard dinner. IFE is good but need to be improved compared to other airlines the screen is small. Full flat bed was very comfortable before landing at JNB breakfast was ok. On the return flight to Paris I stayed at the business lounge before boarding there is no first class lounge in JNB. Nice welcome by crew again all the other seats in first were empty. Served a very good champagne before take off. I was disappointed by the catering in first class from JNB wines were very good but food is far from standards in first class. I think that the IFE and the food must be improved on flights especially the return flight to Paris. Another problem is the lack of privacy in fist class fortunately I was alone on these flights.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air France customer review

(United States)

Flew CDG-JFK on A380. Heard many negative about AF from airport experience to poor flight crews and service well I think that is a thing of the past now. My experience from check-in immigration and security the lounges the flight itself was great. Everyone very friendly and helpful. The business class seats were comfortable the food was wonderful cabin crews did everything they could to make you feel welcomed and taken care of. As far as navigating the dreaded CDG I found the signage easy to follow as we made our way from the Ibis via train shuttle to terminal 2F and on to 2E for check-in.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air France customer review

(Israel)

Flew on 29th 0ctober once again from CDG to JNB. Beside that by now we all know what a great design this A380 is and how much more peaceful it is inside this airplane when flying. The reason for my comment this time is the very noticeable improvement by AF crew and AF catering to put in an effort to take better care of passengers. AF crew are usually always very polite they seem to enjoy their jobs again. Catering has improved again and food quality is very close to what I remembered it was so many years ago and one of the reasons I became a regular customer of AF. Also noticeable is the new design of cutlery even if made from plastic using them makes it much easier to enjoy the food. Well done AF now just improve the snacks served between meals on this route and it will be perfect.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air France customer review

(United States)

On Sunday 11/03/2013 they canceled a whole flight from Bologna to Paris France without telling the passengers. My wife on her route back to US from Italy was supposed to be on that flight and they gave her an alternate flight with KLM 12 hours longer and later. The timing was so bad that thanks to the delay of KLM she missed her last part of the flight from Atlanta to Salt Lake City. After 40 hours on the way 24 hours of delay and missing several academic and business meting she arrived on Monday. I never trust Air France ever again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air France customer review

(France)

I flew the A380 from CDG to Washington DC on Monday 21 October and it was a great experience. I had booked a business award flight in seat 66A upper deck and I have no complaints about the quality of the seat the tidiness of the cabin or the high quality of the food served. The crew were nice and professional and I have nothing to complain about. It was a great experience from checking to landing. The food was very good and even though I could not get my first choice the second choice was very tasty (duck with chestnuts and mash).
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air France customer review

(Australia)

Travelled from Melbourne to Paris 11th Sep code share Cathay Pacific. While the seats on Air France were not as comfortable as Cathay the service was considerably better. The women who looked after us were fabulous. Friendly polite and happy! This fare was much cheaper than other business class flights but the flight did not reflect this. We were very surprised with our flight considering the reviews were not great. We will certainly consider Air France again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air France customer review

(United States)

We recently flew from San Antonio TX to Paris France with final stop in Barcelona. The dates were October 9th and October 21st. I was extremely pleased with the service crew and food that was offered. The service far exceeded any other flights I have taken in the last five years! The crew actually looked like they enjoyed their jobs and were very accommodating.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air France customer review

(Poland)

AF275 Tokyo-Paris CDG. Rather small and non inviting lounge at Narita very limited choice of food and drinks (comparing to Delta's Crown Room next door). Flight delayed for 4 hrs due to tech problem but all passengers were kept informed some snacks and drinks were served on board while waiting. After take off decent lunch was served food very nice but surprisingly wines choices were limited and not very good. Seat ok IFE as well snacks soups ice cream were served between the meals dinner before arrival was very tasty decent portions and choice. Excellent cabin crew definitely big plus. I missed my connecting flight had to stay overnight in Paris hotel and two meals were booked by AF next morning travelled home. Good service despite delay. Recommended.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air France customer review

(United Kingdom)

Travelled Paris to Johannesburg on the evening A380 flight on 27 September. The economy cabin at the rear is surprisingly cosy for such a large plane and noticeably quieter than any other wide-bodied plane. The dinner and breakfast were both excellent; choice of entertainment very good; and service both professional and friendly. Would be happy to recommend Air France.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air France customer review

(France)

From ORY to MRS on March 17th 2013 (AF 6047). The same day the other way from MRS to ORY (AF6006). Same round- trip on August 2nd 2013. ORY-MRS AF 6049. MRS-ORY AF 6006. I've been flying Air France for more than 11 years. Despite some delays due to ATC strikes or technical reasons (mid-exit doors unable to operate on A320 once 3hrs of delays offset by a 4k Miles Prime compensation) this airline fulfills my expectations. I don't fly a lot but I've done almost 50 flights over the years so my comment is based on a true experience. The crews are friendly experienced professional committed to making sure you're alright anytime while onboard. You'll always be welcomed as it should be. However things changed since I first flew them. The seats in short/mid haul flights are now lighter which means you can't stretch out anymore really bad point. Food isn't that bad but always on this flight's type this is a snack more than a meal. Entertainment just doesn't exist on short/mid haul flights neither outlets for your computer. That's why I think prices are sometimes quite high regarding the same flight on another day. Moreover at the 2nd main Paris airport there are a lot of delays mainly caused by the staff of the airport so when you fly from Paris choose the first hub "CDG" far from the city compared to ORY (Orly) but way more efficient. To summarize a bit this is French way of life great customer care recent nice and clean airplanes (inside and outside) mainly European made. Just give them a chance make it your favourite airline and you won't be disappointed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes