Air France

Poor boarding practices: Fed passengers through a maze, one at a time, with no regard as to where these people would be seated on the plane. So lots of people blocking aisles at all parts of the plane. Non-working onboard entertainment: Air France needs to come into the 21st century with its onboard entertainment. Their system, which wasn't working looks like it was designed by a high-school student who failed at programming in his computer course. Really bad. Language skills: The Purser on our flight had minimal English-language skills. She stumbled so much that we stopped listening to her. Seats: We were in two seats, which were OK, but it was hard to get in and out, because the seats are so close together. Food: Surprisingly mediocre.

June 1,3 AF1233, Athens-Paris. Seat was a bit narrow and could have used additional padding. Meal was adequate, but not memorable. No inflight entertainment, and this was especially harsh on a flight that was almost three hours long. There was a three-hour layover at CDG. I requested a wheelchair to transfer from Terminal 2F to Terminal 2E, it was a long distance. Excellent service. June 13, AF80, Paris-San Francisco. On this flight, I had upgraded to Seat Plus, but after boarding, discovered that I was assigned an economy seat, not the seat I paid for (I have since received the $75 refund). The seat I was assigned to was the aisle seat in the last row of the first economy seat section. This seat was near the galley and near the toilets. Because it is in the last row, the seat did not recline fully. It was very narrow and could have used additional padding. The aisles on a B777 are very narrow with barely enough room for the drink/meal cart to manoeuvre. During the boarding process, I got hit by backpacks and carry-on luggage as passengers walked by. Passengers waiting for the toilet would inevitably tap me on the head or shoulder. Two meals were served, dinner after leaving Paris and a snack before arrival in SF. They were adequate, but nothing special. The flight attendants were all friendly, responsive, and attentive.

May 30 on AF 83, SFO -CDG. When I checked in, I was asked whether I wanted to upgrade my seat to get some additional leg room. It cost $75, and I did it. This was not to Premium Economy. After boarding the plane, the upgraded seats turned out to be in the bulkhead row. These seats used to be part of economy seating, so future traveler will have to answer for themselves whether this upgrade is worth the $75. It was a bit awkward for the entertainment screen to come out of the seat rest, along with the meal table. The IFE worked fine. The seat was a bit narrow, and it could have used a bit more padding. Two meals were served, one after departing SF, this was dinner. The food was adequate (came with apple sauce). Breakfast was served before arrival in Paris. The layover in Paris was only an hour, and this was barely enough time to transfer from Terminal 2E at CDG to Terminal 2F. Recommend better directions. May 31, AF1648, CDG-BCN. Less than 2 hour flight. Everything was satisfactory. Meal was served.

First time flying with Air France, 3 hour flight from Paris CDG to Bucharest. New Airbus A318, unbelievably cramped seating (I'm 185 cm and even in fully upright position with my back pressed towards the seat my knees were pushed into the seat in front). Thank goodness the middle seat in business class was free so I could squeeze myself in somehow. Polite, professional and attentive flight attendant. Good food. Overall positive experience however with this cabin configuration it's not recommended for longer flights.

Got exactly what we paid for with AF. 45 mins late leaving ATL due to airport shutdown because of Thunderstorm. Seats OK, not great although better than Delta on the same route. Food OK, but took 2 hours from dep to start service-I always think AF should follow Delta's example here and start service on the late flights as soon as they can. IFE not the best. Service generally good, except for one minor complaint-you have to ask for water. Made up some time in air and arrived CDG 10 mins late. Luckily our connection to IST was in in the next terminal and we could fast track security, so our already short connection was comfortably made. CDG-IST about an hour late, but no reason given. I think the European business class is woeful in terms of seats. Basically economy seat with no middle passenger and no IFE for 3.5 hour flight. Apart from that everything was pretty much as expected

I flew from CDG to RUH. Flight was delayed one hour, service was excellent. Seats were old but comfortable, food was great and IFE was decent.

Smooth check-in at Madrid airport. Boarding was fast, no problem, although full flight. Nice crew, excellent catering, no plastic tableware. Average seat comfort. CDG to PVG the same experience - IFE outdated, poor screen and movie selection. Arrival the priority baggage last to arrive on the wrong belt. Overall, good experience

Purchased premium economy seats with my husband six months in advance of trip. Flight out was end of June 2015 SFO to Paris. We chose two seats together at time of booking in January. Upon check-in, we were told we were on standby, even though it was 3 hours before boarding. When we got to gate, we were told to wait until boarding for our seat assignment. We were seated separately. Flight crew allowed us to switch seats. Return trip: Checking in at Barcelona, we were told that we had seats on flight to Paris, but were on standby for Paris-San Francisco segment. Upon arrival at CDG, we spoke with Air France staff. We were behind a line of other passengers in same situation. Staff rude and dismissive, and said, "Make a complaint on our website." Again, we were given seats apart and had to bargain with passengers on board to be seated together. Many singletons were seated in the group of 2 seats (window-aisle) on left and right. However, we were seated in the middle of the plane, three rows apart. We booked our tickets through a travel agent, who booked us on Delta, operated by Air France. Turns out, when you book on Delta, Air France bumps you to the bottom in terms of seating priority. So much for Sky Team.

Flight was cancelled so never even boarded. Great customer service from AF at Orly so we took the train instead and afterwards made our claim for refund. Not only did they refund the ticket and reimburse us for the train tickets and hotel, but they gave us £250 flight vouchers as a gesture of goodwill. All of this in less than a week. Great airline on the other flights we did use them (SXB-LYS on a CRJ1000 and LYS-TLS on an A320). I would recommend them!

Business class, what a joke! Economy seats just leaving the middle seat vacant does not make it business class. The only good thing I can find to say is that it was on time and safe. Food was better left alone.