Air France

My outward Air France flight to Paris Charles De Gaulle was pretty good, good check in and everything, back in June. I took 7 bags with me for my European adventure and when I returned back to Houston I only had two bags delivered, even though I checked in for my flight at 7:00 am and departure was around 9:45-ish. As of September 5th I'm still awaiting the arrival of my other 5 bags. I wish I could highlight the positive things about Air France, such as the crew, and the entertainment. Alas, this ruined it for me.

First experience of flying Business Class with Air France and all in all I was really impressed - the Birmingham to Paris sector was short and functional, with the fast track lane in Paris a welcome addition when transferring. Boarding of the JFK leg was a little chaotic due to the upper deck not being ready on time but this was a mild frustration more than anything else. Onboard service was first rate with a really pleasant and attentive crew, welcome drinks served quickly and constantly being topped up. The meal service was very good, presented well and served with efficiency. The lie flat bed / seat was comfortable with adequate space, my only minor observation is that, should you be travelling on your own there was no direct aisle access for each seat which could be frustrating and no privacy divider either although I believe in the newer business cabin these issues are resolved. All in all I would highly recommend the business experience with Air France. Transferring via Paris is no more of difficult than Heathrow.

Air France Paris to San Francisco flight, and cabin service was of a high quality onboard, cabin crew professional, present and attentive. Meal tray was good and generous beverage service, with bar available bar at the back of the cabin. Premium Economy seat was very uncomfortable , no footrest (81K seat, upper deck of the A380 ), sitting comfort was not good, no storage space for water bottle, shoes, glasses, pen or others. In summary, the service is of very good quality on board, but the seat comfort is poor, which degrades the value in Premium Economy on Air France.

Flew Air France from Amsterdam to New York JFK (via Paris CDG) and back from Montréal to Amsterdam (again via CDG). All 4 flights were very enjoyable - enough legroom on the long haul flights, satisfactory entertainment system on both long haul (though newer and better AVOD system on plane to JFK than back from YUL). Good food and enough drinks provided. Very friendly and helpful staff on all the flights (especially the short hops between AMS and CDG). The ticket was rather on the expensive side, but I guess that comes with traveling transatlantic in August.

I flew AF on a quick 3 day business trip to Tokyo. Outbound in Premium Economy was good. Food and service were both high quality. Watched 3 movies and slept a little, although I've never been a fan of the AF Premium Economy seats. I purchased a very reasonable upgrade to Business for my return journey, and this was worth every penny. New Business cabin in a 777-300, the steak dinner was probably the best airline food I have ever eaten. Slept for most of the flight to CDG, and breakfast was also very good. The cabin crew were attentive and welcoming.Luggage was on the belt in Manchester in 15 minutes after disembarking. I have a Skyteam Platinum card, but had not flown AF for about 6 months, so this was a re-introduction for me. Really good job, and would recommend them to other fliers.

Last minute upgrade to Business on both ways at a reasonable price. Overall very nice experience with Air France, they have definitely improved. Crew friendly and attentive, food above average. Seats and IFE need update soon, no full lie flat seats and poor choices of movies, but seats are comfortable and I managed to sleep for a few hours. Lounge in IAD nothing special, Paris (Terminal 2E) excellent with plenty of space, good food (warm meals, appetizers, deserts) and drinks (wine, champagne). Major issue travelling with Air France is CDG, cramped, badly signed and very long walking distances. I definitely prefer LHR (T5) for travelling to the US.

Very happy and impressed with Air France's much improved overall product. Check-in and boarding went pretty quickly thanks to Sky Priority benefits you get by flying Premium Economy. Having read the awful reviews about their seat, I travelled with some additional pillows and I must say I found it quite comfortable. Service from cabin crew was top notch as was the food. Got home on time and only had to wait 10 min for my luggage.

Good service and meals. Poor lounge in Washington and not enough seats.

Very nice staff and good value for money. The cabin was comfortable and pilots were nice by often communicating information about the flight to the passengers. I will surely book a flight with Air France for my next trip to the USA !

This was possibly the worst "Business Class" experience I've had on an airline. My wife and I had planned a trip to Paris and Lisbon for our anniversary. I booked the long flights on American first class for both of us. For the connection from CDG to LIS I had just booked standard economy seats. Seeing this was an anniversary trip, I decided to upgrade my economy tickets to BC. This was a little over $600 per ticket. As we boarded the plane, I knew instantly this was not going to be a good experience, as I turned to look at my business class seat that I spent over $600 upgrading to, I realized that the only difference between my seat and an ecomomy seat, is that they don't seat anyone in the center seat. Other than that, same size, same leg room. Same everything except they have a bright red tag that hangs off the seat that says business class. The cabin was filthy. The seats looked like they hadn't been cleaned in months. My arm rest was broken, the seat was on permanent recline. The FA came over twice to tell me to put my seat up and both times, once we got the seat into position, it reclined again on its own. Frustrated, I asked the FA, what comes with Business Class to make it worth the extra money I paid to upgrade and the response was "a free meal". I have dined at some of the finest restaurants in the world so I am well aware of how amazing a $600 meal can be. This was clearly not a $600 meal. The "beef pinwheel" was raw. The rest of the food was no better. The trip back from LIS to CDG was slightly better but still not worth spending additional dollars to upgrade. I couldn't be more disappointed.