Air France

We have been travelling Air France Business Class on their A380 for our summer holidays from Paris to San Francisco. The seats are not fully flat on the A380 but are still very good. The service really was perfect and the food above average. Lots of movie selection. On ground check-in was very fast as well.

Cape Town to Heathrow via Paris. Same problem as the comment below - 4th Dec flight. Total chaos, missed connecting flight, made to queue for 1.5 hrs to be rebooked onto new flight. 8 hours delays in total and lost baggage. Now we're home - phoned twice a day for last 2 days and told a different story every time. They don't seem to have a clue where our luggage is and there seems no urgency to get them to us. Last thing we've been told us that they're in Joburg! We didn't even go to or pass through there. Very poor customer service and will not use this airline again.

Cape Town to Paris on Air France AF0521 - initial scheduled 7pm was delayed till 11:30pm. Impossible to confirm the booking : message said a bug in their system. Was obliged to call my daugther in Geneva to confrm my presence in the plane. Very stressful. At 8:30pm 4 buses take the people to the flight, then stop near the plane for 15 minutes, then bring all of us back to the terminal. No explanations given, but just a technical issue. At 10:30pm, again the 4 buses take the people, and back to the plane. We go up the stairs. No help provided - no explanations. At 11:30pm after 30 minutes waiting we take off. The economy seats are old and battered, the cabin service is done without any friendly atmosphere. The food was good and the entertainment correct, but the screens are as old as the plane. On arrival, my suitcase was missing and I was not alone. Here again, no explanation given.

New York to Paris return. The French are very classy and so is the delivery of service on Air France flights. Traveling was such a pleasure, food was incredible and beyond what we expected. The staff looked happy and were professional. The entertainment at the seat was excellent. The Delta connection from JFK after we left AF was in such contrast that it was a miserable end to a wonderful trip. The Delta connection plane was crowded, no monitors on the seats, little legroom, no magazines and no entertainment or wifi in the cabin or at the seat. Thanks to Air France for a wonderful experience in a difficult industry where prices and services are being cut. We were assisted by Air France personnel at the check-in and at every step of the way. The staff calmed our nerves at each point in our journey. And that is a real key, we felt like we were cared about and assisted.

I flew Air France for the first time from Vienna to Paris. The cabin crew were cordial and attentive. I asked a flight attendant whether she could give me any recommondations concering restaurants in Paris and she wrote me a list t of restaurants and places to go. Food was decent for a short haul flight, but sadly no entertainment at all. Still, I felt very welcome on board. I was disappointed by the seat comfort as I had no legroom at all (I am 183cm tall). My experience with the ground staff in Vienna was underwhelming, staff seemed to be annoyed and impatient.

Milan to Montreal via Paris with Air France. Rapid access to the airplane and very fast lanes. In the plane the food wasn't that good, but was okay. The seats were comfortable and the cabin staff is very good. You have a very large collection of films in a lot of languages. The plane wasn't very clean. I think Air France is a good airline, and it is certainly better than Alitalia.

Singapore to Frankfurt via Paris CDG return. Initially, I was worried about taking Air France due to the numerous reviews I've read and a lot have experienced either lost baggage during transit or delayed/cancelled flight. Luckily for me, it was very smooth. The plane was good, inflight entertainment was sufficient, food was average (wasn't to my liking) and overall, it got me from Singapore to Frankfurt with no hiccups. On my way back, Air France ground staff had kindly allowed me to check in my hand carry backpack for free as they expressed concerns over the dimensions of my slightly large backpack. This was very kind of them, thanks Air France! In addition, the flight back to Singapore was delayed for about 40 minutes which was acceptable to me. I would take this airline again if they offer reasonable prices.

A short 1hr 20 min flight with Air France but every expectation of a business class fulfilled. The leading lady in charge of our cabin section went from seat to seat to greet every passenger before safety announcement, then mid flight after meal service to check if more can be done. Finally just before landing, a personal "good bye" and "thank you". (You can only expect this in first class of a rival airline serving the same route). In flight meal service was impeccable, the meal (described as snack) was actually a "duck confit" and was offered choices of sauces, one of which was a really surprising French hot pepper sauce but one of the best ever tasted. In subsequent conversation, a "take-home of a few sachets to share with family" was offered and gladly accepted. Given the expected short-flight, one is even more surprised wine is offered to be tasted before pouring. Intentions such as lowering of seat arm and clearing of glasses were expressed and carried out politely and fluently, small details that impresses. Overall, one of the most impressive 1hr 20min business-class experiences on the Singapore-Jakarta route past 25 years.

Tokyo to Manchester via Paris CDG with Air France. Neither praiseworthy nor particularly terrible. Air France could improve in areas of customer service, especially the onboard catering. Paris CDG Airport is what it is - okay if things run smoothly, and a nightmare if they don't. I was fortunate on this occasion.

A great week in Paris to be destroyed by Air France. We arrived at the airport 4 hours ahead of time. I don't like to take chances. Long story short, we were in line to check our baggage in and get seats for 3.5 hours. There was chaos, confusion, hundreds of passengers, one line and only 3 ground crew at the check in counters. We were in 3 different lines, we had no choice that is how they did it. The automated check in kiosks were turning everyone's documents including us that made it 4 lines actually. No seats were assigned to us - we were told to get them at the gate. We ran to customs only to find massive ground and line up. After about 20 minutes we got through and ran to the gate. Now security is telling us we are too late for the plane, but we got to the gate as they were closing the doors. A young lady managed to get us two seats, separate section of course, no matter. We had no time to apply for our VAT refund from 2 months in Europe, a few hundred dollars. Air France said "too bad so sad" no compensation when I called them. Never again will we fly with Air France, they have no clue don't care about customers. The flight crew and trip over all was fine.