Air France

Got a free upgrade from premium economy to business class flying Air France from Singapore to Jakarta. The fully recline 180 degree seat is worth getting 5 stars, but meal selection and cabin service not quite at that level yet. Not too many beverages selection. This is only a short haul flight but they don't give you blanket by default.

Santiago to Edinburgh via Paris. Air France is my favourite to fly to Europe from the limited options we have in Chile for a direct flight. Crew is welcoming and nice, good food (they give you a small menu so you know what you're having before hand) and also there is ice cream and beverages throughout the flight for the passangers to help themselves. The seat is quite comfortable for economy class and with some nice leg room. Again, I'm short so don't need so much space. In CDG staff was quite atentive and informative, as I hadn't done a connection to the UK before with Air France. Everything went quite smoothly (except Police in CDG, which is always a nightmare). I can sleep for about 90% of the 14 hour flight, so I can hardly talk about the entertainment system, but I saw they have a good selection of movies. On the return flight from Paris to SCL I ordered the a la carte menu which was awesome, and it was delivered to me before anyone else. I have to say their Twitter service is awesome, that's how social networks should work! I booked the menu, changed seats and asked lots of things using Twitter and the response was in a couple of hours. Before this trip, I had an awful experience in 2014, with a cancelled flight and a nightmare of route given instead. The only thing is that I probably won't fly with them in the next flight, as their prices are sky rocketing! They need to consider we now have Alitalia flying to Rome directly from SCL, which is way cheaper.

Marseille Provence Airport is not big and all Halls (1-4) are well connected. Air France - La Navette, HOP! and SkyTeam flights leave from Hall 4. Ground staff was friendly and I managed to change my seat to the front (row 6 D-E-F) as I was travelling with my sister and my brother-in-law. Boarding fast and Sky Priority was respected. A321 was clean. Crew were friendly and attentive. Air France crew has improved their approach to the passenger. For 1 hour 15 min flight the seats were fine, they don't recline but their design makes the trip more or less comfortable. We were given the usual snacks (cookies and salted pretzels). A321 is the one used for domestic (La Navette) flights. Paris (Orly West) Airport arrival was smooth. Deplaning was fast and luggage arrived 15 minutes after our arrival. I like Orly Airport as it feels more functional and boarding-deplanning is usually smooth. Also, its closer to Paris center than CDG. Air France has improved the attitude of their crew (ground and in-flight). Plane was well maintained and comfortable for a short flight. Would be great to have the seats reclining again but that's just a personal feeling.

Berlin to Cape Town via Paris CDG. The first leg from Berlin to Paris was the old Air France. Unfriendly, no help, no information. The flight attendants were standing in the galley and chatting with each other. The flight was delayed. No information was given, nothing. On the leg between Paris and Cape Town the attitude of the flight attendants was approved. They even speak English without a problem. The seat in Premium Economy did not give me the sleep I expected. I had some more legroom and it was not as cramped as in the ordinary economy class. But the sleeping position was not the money worth I had to pay. The experience with this Air France flight is a strange mixture of good and ugly.

Tokyo Haneda to Paris CDG and my first time to enjoy the new Air France La Premiere cabin. It is an incredible improvement versus the old first class cabin. The seat is very spacious and large. The quality of the dishes, wines and food were just outstanding The bed with the new Sofitel pillow is so confortable, I slept 9 hours. The curtain offers an elegant privacy for sleep. A clear recommandation to try this Air France first class.

First time to fly Air France, from Paris to Atlanta. Crew made me feel very welcome and went out of their way to make passengers feel comfortable. Sat in the upper deck of the Boeing 747-400 and received great service. IFE was outdated but adequate for a 7 hour flight. Meal was average but nice you can order champagne for free in Econony Class!

Toronto to Rabat via Paris CDG. The Air France staff were somewhat helpful. If you are on a special diet like I am, the menu is useless and you get the same meal every time, except for breakfast. The seat is ok, I would have liked it to recline a bit more and the selection of music is very old. The movies available are good. The staff on the plane were very attentive, kind, helpful and professional. They keep the children entertained with coloring books ,bracelets, crayons and for the babies in the bassinet they put up, they give a free little stuffed Air France animal which has a bell inside which was very kind of them. If you have a baby they will assemble a bassinet for you and you will have a seat in the front with tons of leg room.They are a good airline. Not to mention the airport in Paris CDG has lots of shops.

Paris to Bogotá, I was curious how the Premium Class is, as some reviews are rather critical. First my agency told me it will cost +400€ but at least they charged me 600€ more just for one way. It was great to enter the gate and the aircraft by the "sky priority" lane. The first optical impression of the premium class cabin was good, big IFE-screen, fine noise cancelling airphones, reading lamp, space for water etc. The service was fine and better than in standard Economy, the Duck and goose foie gras terrine was like in business, the Salmon fagottini pasta not. I did not taste much of the salmon. I had a long day-flight and for this purpose the Premium Class is a good choice. But I cannot recommend it for sleeping. You have a fixed seat without a real inclination. You just can glide some 10cm more in front of you and thats it. But you have enough legroom. Whilst the Business Class and Economy were almost full, the Premium Class was not sold out and so everybody who wanted had a free seat beneath which of course always is more comfortable. Compared with KLM Comfort Seats its too expensive.

Delayed flight. However Air France staff could change easily my flight to catch an earlier one. Newspapers available prior to boarding. Messy luggage pick up in Orly at arrival as you arrive at another exit than the luggage belt. That luggage belt is reachable from outside this airport and poorly secured.

We were beyond pleased with Air France. We travelled from Toronto-Paris return on our honeymoon. We mentioned we were on our honeymoon and the stewardess brought us complimentary champagne before takeoff, as well as special toiletries kits which were a nice touch. We were also given the wrong seats (apart) on our Regina-Toronto connection boarding cards, I tweeted @AirFrance about it in the terminal and within minutes, they emailed me back stating that they had given us our correct seats (together).