Air France

Vienna to San Francisco via Paris CDG. Never a problem with Air France, no matter what the stereotypes are out there. Far better than the other "heritage" airlines plying Europe / Atlantic routes, at least in my experience. Very good service onboard in general. Concerned, professional crews (though probably helps if you speak French). Far better service than anyone else with food, drink, entertainment (long flights). I actually had something on one AF flight last year that I thought was worthy of a restaurant. Their longhaul premium economy product is a godsend for those whose workplaces that won't pay for business class. Roughly equivalent seat-wise to what you'd find in a North American first-class seat (not lie-flat, but decent space for legs and shoulders). If you have enough time, CDG is a good change of plane space. Lots of places to stretch out, relax, restaurants, etc. Good AF clubs. CDG can be good or bad, depending on where you're going. If you have to connect from a regional affiliate (HOP), it's a trek to any of the mainline departures halls. Ground staff are a bit harried, although not rude. Just not up to the cabin crew standards.

Paris to Los Angeles. This was my second time on Air France, and I wasn't too happy. The seat wasn't bad, but for a 12 hour flight, I would rather take a Delta 747, as it so much more comfortable and the service and food is better. On this Air France flight, they only served one real meal for lunch and that was it. The Salmon was OK, and half way through everybody is served a snack / small meal, they ran out of one of the 2 meals they had, and the other choice was poor quality but I was so hungry that I didn't care. Don't take Air France, take Delta instead and save so much more on your money and enjoyment.

✅ Verified Review | Paris CDG to Kansai Osaka with Air France. The new business class cabin configuration of Air France is absolutely incredible. Obliquely orientated, with a removable panel in the middle seats. Completely flat bed (and comfortable, without uncomfortable divisions on the seat). Plenty of space with private locker. The food was very sophisticated but not completely tasty. KLM and Air France has the same inflight entertainment system, so after a couple of flights, the selection is a little bit boring. Very few latest releases.

✅ Verified Review | Paris CDG to Milan Linate with Air France. The business class seat was very comfortable and the seats are configured so that the one in the middle row is free. The on-board staff has been very polite and attentive. The meal, although the flight was short, it was delicious. The only thing I did not like was the Air France lounges at the boarding zone F. It was pretty crowded and the seats did not have the power outlet to recharge the smartphone. Never seen a lounge with no electrical outlets.

✅ Verified Review | Buenos Aires to Paris with Air France. I traveled on the new Business class Best and Beyond. The onboard service is fairly accurate but not meticulous and personalized as in other airlines. The meals are good and different but are still served with the trolley and dishes are not served directly to yourtable like a restaurant. Missing the feeling of personal service. The seat is comfortable and reclines to become a bed. The amenity kit provided is not very elegant. The entertainment system is rather good and very large and bright screen. Inside I made use of the lounge Condor airport in Buenos Aires and I was fine. However, at the same price in future I will choose another company.

✅ Verified Review | Hong Kong to Paris on Air France A380, we were isolated on the upper deck with no possibilities of moving around. The bar was just a counter with appetizers and some candies. The 2-2-2 configuration is classic with front view seats, that were pretty uncomfortable, not reclining to be a full bed. Food was acceptable. Service was quick and methodic, but not dedicated and warm.

✅ Verified Review | Air France from St. Maarten to Budapest via Paris. Pretty shameful catering for long haul flight. For breakfast from St. Maarten we got small croissant, bagel and fruit. This is pretty much where the middle eastern airlines like Emirates, Qatar, Airways etc are dominating. I had a much better experience with KLM even though it's basically the same company.

✅ Verified Review | Paris to Washington, First Class, seats 2E and 2F on AF54, June 16th. The catering on this flight, unlike the catering flying the opposite direction on June 7, was amazing: delicious, fresh, well cooked, perfectly presented. What a difference a week and a different point of origin makes! For flight AF55, I called the catering an embarrassment to French baking; the catering on this Air France flight was perfect! A tiny amuse bouche included a nice bit of caviar with a mother of pearl spoon to scoop it up. My fish main dish was hot, well cooked and delicious. Same for the veal selected by my friend. The tomato soup also wonderful and served hot. And the mixed salad served after the main courses, and made to order, was fresh and delicious. Desserts were varied and beautiful, especially the strawberries, sweet and intense in flavor. The crew was very attentive, professional, and the on ground service was heroic; after we landed, the tarmac at Dulles was shut for two hours while a lightning storm hit DC and our luggage arrived after this agonizing delay, but the ground staff kept cool and tried to keep the passengers informed but of course, everyone, including the flight crew simply had to wait for the lightning to end before the baggage handlers were allowed by Dulles to complete their work : unloading the incoming aircraft, our Air France 380 and others. So no one was happy, but the Air France ground staff kept smiling, apologizing, and listening to complaints: a very difficult evening for all.

St. Petersburg to Genoa via Paris with Air France. I had a really nice flight in Economy Class. Crew had happy faces and helped for every passenger. Service was excellent and the main thing was that crew was friendly and helped each other. Me and my parents had an unforgettable journey.

✅ Verified Review | First Class on Air France, Washington DC to Paris, flight 55, Seats 2e and 2f. A 'Bucket List' Experience. The seats are great, the 'turn down' service (making the seat into a bed) was wonderful, flight crew and Purser were very professional and friendly, the 380 aircraft is a wonder of quiet and power. The ground staff and escort service for FC passengers at IAD and at CDG are excellent if a bit embarrassing, I am not accustomed to such level of service. The on board catering however was not good at all. No caviar service, the pea soup was barely warm, the texture was thick and really unappetizing, the chicken was barely OK, accompanied by mixed overcooked veggies and a thick and gooey green 'sauce?', we did not try the crab cakes. Dessert was a chocolate concoction with fresh fruit nearby. They offered ice cream too but then told us it was still too frozen to serve. A mixed salad described on the menu to follow the entree never was offered, perhaps it was still frozen? The butter served with bread is a tiny packet you unwrap. The cheese service was three small pieces, no choice from a cart, each cold, served with a slice of bread and one dried apricot. Yikes. Breakfast was a disappointment: fruit crepes with a tiny "croissant" and blueberry 'muffin' that were an embarrassment to French baking. Honestly, we have excellent croissants in the DC region; please AF, find them and serve them. And serve two or three jams with the breads instead of only the packets of butter? A Youtube reviewer said he loved the AF breakfast crepes, and could still taste them after his trip, I can still taste them too, but I hope the taste fades quickly.