Air France

Air France 254 CDG to SIN July 9. As a French national I like to fly with Air France when it's possible. The team on board was very efficient. They provided their new bed sheet and pillow which makes a difference and means you can have a better sleep. The food is always excellent.

Air France (Hop!) LIL-BOD. 1 hour short flight with the CRJ700 security and boarding was quick and efficient at the Lesquin airport (no priority for elite members) drinks and a very small snack served after takeoff followed by sweets before landing. Good service overall.

JFK-CDG-NCE and FRA-CDG in Business. At JFK terminal 1 already looks old and decrepit compared to other new terminals. The AF lounge was closed due to renovation and we used JL lounge which was pretty disappointing. On board service was decent but agree with comments that for a country which prides itself on food AF food was disappointing. Seats were not the new ones but still decent and managed 3 hours of sleep. CDG-NCE and FRA-CDG was a total let down with just middle seat blocked ; no clue why European carriers do this yet seem to think this is a huge service- would be easier to have bigger seats like in US. Product still not close to EK or SQ but maybe with new seats it will come close.

Flew from IAD to PRG via CDG. Delayed about 1 hour because of problems with cargo loading air-conditioning during that time not operational. Flight Entertainment had to be reset twice. In cabin about ten screaming infants. Not a pleasant flight.

ICN-CDG. Business Class. B777-300. No queue at check-in. No priority security lane (although there was only a short queue anyway). The KAL lounge near to the gate was adequate. Separate First/Business boarding lane. Initial impressions were of a cabin that is past its best. The seat arms were worn and my TV monitor had a crack in the screen. On time departure with lunch served at 10.45 local time! Immediately afterwards on this day time flight the window blinds were pulled down and the lights turned off. This situation continued until about 90 minutes from CDG. The in-flight entertainment was not very extensive particularly for non-French speakers. Most of the crew did what was necessary but no more. Lots of "bonjour" and "au revoir" but not much in between. Arrived 40 minutes early due to tail winds. Priority passport check with no delays. Did not get an opportunity to freshen up as no arrival lounge appears to be available in Terminal 2E. As no AF personnel were visible between the aircraft and exiting the baggage area I didn't have a chance to ask if one was available.

CAI-CDG return 2 adults and 2 children. Flight out was punctual and reasonably good service. Very good value ticket. Good selection of movies (including kids) but not as many as Singapore or Emirates. Cabin temperature was very cold on both outgoing and incoming flights. Got a premium economy upgrade on boarding on the return leg. This meant a very comfy seat and nicer food. The boarding started on time but the boarding went very slowly and the flight took off around 30 mins late with no explanation from staff. This led to a 30 min late arrival into CAI.

Flew from TLV to SFO by way of CDG. On the evening prior to our flight we were notified by way of a very simple email that our flight had been canceled. No phone numbers were provided of personnel who could assist us with rescheduling nor were we able to call the local customer service number as they close in TLV at 5pm and this was past 10. We Skype'd with customer service in the US and were told that we had been rebooked on El Al - which is great but someone could have told us! Anyway we flew out of TLV with El Al to connect in CDG to SFO and the flight was uneventful. Old ugly plane with seats that have no support or leg room (I'm 5'10" long legs) and a horrible entertainment system. The stewardesses tried that has to be said but their service was perfunctory at best. I think the main problem is that it honestly feels as though AF doesn't care about their customers that they're a source of revenue and that their travel experience just simply doesn't matter to the company. I have other comments to make but they're about issues that I'm not allowed to discuss.

I have booked the flight from Australia - via Singapore Paris to Munich - besides the plane being old and the seats worn out the head set only worked on one side that the crew were not able to replace and the food below an expected standard the service extremely slow where I had to get up myself and asked several times to get a drink is not what you would expect when you pay the extra money to experience comfort to arrive on the other side of the world relaxed. I'm on my way back to Australia via Guangzhou and sitting in a so called Lounge with the present Lounge under construction and the offering is garden chairs with chips and noodle out of the packet with warm beer.

Yerevan (Armenia) - Paris. 24 June 2014 Business Class. Flight time is 5 hours 15 mins. Due to depart at 8.40am (slightly delayed). Arrive Paris 11.55am. Seat configuration economy seats with table between. Two stewardesses assigned to business class. One older and a younger. On arrival to aircraft hand towels distributed to business class passengers. No offer of refreshments as is the norm with other airlines. Older stewardess was instead busy making herself and the younger stewardess a cup of tea/coffee. Other cabin crew come and get themselves a water. In the end I got their attention and requested a juice. The other business class passengers received nothing. No assistance with putting hand luggage (small backpack) in overhead locker on landing. Clearly having difficulty due to a pinched nerve in back and was in a lot of pain. Younger stewardess helped on departure. Older stewardess wouldn't. Instead would walk past me to abruptly point out (twice) that my hand luggage needed to go back to overhead locker for landing. Breakfast of omelette. Was grey and rubbery. Unappetising. My request for a glass of wine was refused by the older stewardess as this was "a breakfast flight so no alcohol is served". End of flight curtains opened and business class and economy class passengers exited together to shared bus. Have yet to work out how this could have cost me almost NZ$2000. Would I travel with Air France again? No. Would I recommend this airline? No.

Flight CDG to BKK AF 166 in 777300ER with 10 abreast seating. Very cramped crew were stressed and managed on a 10 hr flight between meals to come by one time only with water. Very uncomfortable bad connections of headphones and no excuse for delay. Not even 'we hope to welcome you on board of one of our flights again'. Well that explains all sad experience.