Air France

Air France flight JFK-CDG on 22nd Aug 2014 was excellent. Very good courteous and enthusiastic cabin crew and good food and wine.

Originally a KLM flight however the flight was overbooked and I was re-routed through Paris with Air France (2 days prior to actual flight). Flying Bangkok-CDG-Prague and return. It was and is quite annoying that Air France offers online check in however has all seats (apart from some mid aisle) blocked and you are unable to choose or plan all AF is trying to push is seats with more legroom but many fail to realise that these are just by the lavatories and kitchens thus very uncomfortable (lights crowded and many just stand there to stretch). Actual check-in in Bangkok painless and quick the flight was operated by a brand new 777-300 quite tasty food and acceptable entertainment. The whole flight could have been a great one but there has been ZERO cabin crew presence for a 12 hrs flight. Food was delivered fast and it was collected even faster and then no one was to be found. Absolutely speechless when a crew actually refused to bring drinks for a family with kids commenting that there is a bar at the rear galley (the one they failed to announce so few people knew). Return flight uneventful (with much older plane with visibly less comfort and legroom and ancient useless entertainment) and surprised that the transit in CDG was all right except having 20+ passport control booths and only 1 serviced! Flights on time and baggage unharmed. All in all a very standard flight but if having a choice I would go with other airlines who offer a bit more value for money and attention.

I've travelled from Paris CDG to Berlin Tegel (TXL) (to go and return). I enjoyed my first flight very nice crew with a lot of choices of beverages. Even different types of wine were proposed. However my flight back was disappointing. Crew much less polite beverages were only hot chocolate and coffee. It was an early flight but they could have still offered orange or apple juice for example. Regarding the seat comfort nothing to say they were quite comfortable for a medium-haul flight.

Flying from DUB (Dublin) to CDG (Paris) on an Air France service operated by Cityjet. A great service overall for this short flight with an onboard snack which consisted of a selection of sandwiches and drinks. Crew were very friendly and seats were comfortable with good legroom in the economy section. There was a 20 minute delay on the return flight caused by a problem with the airport buses however it was an early morning flight so the pilot said he was able to take 'shortcuts'. This worked and we landed in Dublin on time despite the delay. Overall for the service provided on such a short flight it is hard to rate the airline down. Flights arrived on time were comfortable and had friendly staff. I would easily fly with Air France again.

Flight 083 SFO to CDG - July 15th. 084 CDG to SFO July 30th. 1609 Stuttgart to CDG July 30th. Had a wonderful experience with Air France. Quite honestly I am surprised that there are bad reviews with this airline. Food and French wine was superb. Service was excellent. Seats in business class extremely comfortable. I slept 6 hours straight from SFO to Paris. I would with Air France again and look forward to it.

CDG-BOS. We started of with 7 hours delay in Charles de Gaulles the plane (747) was very old the staff and cabin crew was unfriendly and the food was not up to other airlines standards. First and last Air France Long haul flight.

23 July - Jakarta - Singapore - Paris (AF) - Amsterdam (KLM) Premium Economy was fine. However the return journey AF 0254 5th August 2014 - Premium Economy Paris - Singapore - Jakarta was extremely disappointing frustrating and uncomfortable. Despite several attempts before leaving Jakarta to check-in online and select seats and again prior to our return flight this was not possible (yet online check-in from Jakarta - Paris was no problem). Seat allocation on check-in at Amsterdam Schiphol noted 'SBY' having been allocated by Air France. We presented to 'Customer Service' CDG to be told seats cannot be allocated until close of the boarding gate because 'standby' had been allocated - why? we booked our flights in May 2014! At the Gate we were told to wait until boarding was called that we would be on the flight and they were hoping to upgrade us. When we re-presented as advised we were told an upgrade wasn't possible but we 'could' be allocated separated premium economy seats - for a couple married 36 years on a 17 hour flight - this is unacceptable! No-one was able to do anything - the ground staff person was surprised we were unhappy and said an upgrade was not promised. The flight crew re-allocated us seats together but then an unhappy traveller arrived to find one of us in his seat - embarrassing for us and for him. This gentleman did agree to being re-seated. Anticipating a problem for the final leg of out journey (Singapore- Jakarta) we asked the cabin crew who shrugged and said yes there would be a problem; the ground staff in the Transfer area said the plane is full and no it was not possible for us to sit together. This is a short flight so no real issue - however my husband had an empty seat beside him so he asked and I was invited to move - but no- one actually considered this! In fact there were at least 3 empty seats in Premium Economy - it seems that neither the ground staff nor the flight attendants have any idea of the seating on board their flight. We have traveled to Europe Asia and Australia every year often more than once a year for the past 11 years. We will not travel with an airline that does not care about what is important to us!

I travelled to South America and back in premium economy. Was quite apprehensive after reading various negative reviews. But to my surprise the flight the crew and service was excellent. The aircraft was good and the air hostesses were very efficient and polite. The seats were also very comfortable.

Air France 006 or Delta 1020 on July 29 2014 Seat 61F Airbus 380. I paid 100% of a business class ticket on Air France airbus 380 and this is what I got: The entertainment system didn't work and the smell of urine coming from the toilet was unacceptable. Asked to have a seat changed but was told the flight was sold out. Next time Air France will not be my first choice.

Nice-Venice. A319. Packed. Delayed on departure. On time at arrival. Very cheap ticket (cheaper than Easyjet and with more luggage). Seats did not reclined. Service was ok.